Recent Posts

Christmas Light Safety

12/1/2018 (Permalink)

Fire Damage Christmas Light Safety Festive Holiday Lights

Pretty lights, candles, and decorations are just a few of the items bringing charm and cheer to the holiday season  -  however, if they are not used carefully, your holiday may go from festive to frightening.  

The American Red Cross offers the following safety tips to help greatly reduce the fire risk in your home or business this holiday season.  

*Place Christmas trees, candles and other holiday decorations at least three feet away from heat sources like fireplaces, portable heaters, radiators and heat vents.

*Make sure that light strings and other holiday decorations are in good condition.  Do not use anything with frayed electrical cords and always follow the manufacturer's instructions.  

*Always unplug the tree and holiday lights before leaving the property or going to bed.

*Never use lit candles to decorate a tree.  Always extinguish candles before leaving the room or going to bed.

SERVPRO of Palm Desert wishes you a safe and happy holiday season!

Why Choose a Professional Mitigation Team?

10/16/2018 (Permalink)

Water Damage Why Choose a Professional Mitigation Team? When you find your home is affected by water damage, call your SERVPRO of Palm Desert team at (760) 346-7270

  You might find specific instances or disasters that strike your Coachella Valley home that are out of your ability to clean up. In these cases, it is often a wise decision to choose a professional restoration company to help you return your property to the way that it used to be. Depending on how severe the damage is, acting quickly could help you speed up the restoration process and help to keep your costs down as well. Water damage in your home can prove very challenging to overcome. Regardless of the source of the damage, water moves quickly and can affect many areas of your home over just a brief period. When you call in a restoration team to help you clean up the water and dry out the damage, a team of our SERVPRO water damage restorers come to your home to access and are ready to proceed when they have updated you what the drying plan will be. First, these experienced professionals are going to make their assessment of the damage that has occurred in your home. This process occurs with a thorough inspection of all of the affected areas and utilizes specialized equipment to see into hidden spaces and between walls to isolate moisture that must get addressed to restore the house successfully. The Water Damage team will explain their drying plan to give you the best understanding of how to dry your home in the quickest manner.  We strive to arrive as quickly as possible to help lessen the effects of the water loss and ultimately keep your cost lower. We have the experience and the equipment to mitigate your clean up process quickly and effectively. While you might not always see the need for a professional restoration service for your home, water damages require experience and unique equipment to remediate promptly. Our SERVPRO of Palm Desert technicians are standing by at (760) 346-7270 to help you restore your home "Like it Never Even Happened"

Helping Schools Provide Clean, Healthy Environments

8/16/2018 (Permalink)

Cleaning Helping Schools Provide Clean, Healthy Environments Back to School season is here!

Educational institutions can depend on their local SERVPRO® of Palm Desert Professionals for fast, thorough service in the event of fire, water or mold damage. With 24-hour emergency response, SERVPRO® of Palm Desert provides mitigation, cleanup and restoration services to reduce recovery costs and to help ensure minimal interruption to your curriculum. Your local SERVPRO® of Palm Desert also provides expert cleaning for emergencies or special needs exceeding routine janitorial capabilities, including stain removal, upholstery and drapery dry cleaning, indoor air quality and vandalism cleanup. Our Professionals are trained to clean and sanitize building materials, surfaces and contents following restoration industry standards, using professional cleaning products and EPA registered cleaners and disinfectants. Call us today for a free estimate.  We are Here in your Community and we are Here to Help

Clothes Dryer Fire Damage

8/13/2018 (Permalink)

Fire Damage Clothes Dryer Fire Damage SERVPRO of Palm Desert has highly trained fire restoration technicians.

According to the U.S. Consumer Product Safety Commission, there are an estimated annual 15,500 fires, 10 deaths and 10 injuries due to clothes dryer fires.  

Only you can prevent clothes dryer fires.  Proper Installation & Choice of Building Materials to include:

  1. Make sure the dryer duct is made of solid metallic material. Both vinyl and foil are combustible and spiral-wound surfaces tend to catch lint more readily.
  2. The dryer duct should vent to the exterior and in no case should it vent to the attic or crawlspace. Avoid the use of inside heat recovery diverter valves or termination boxes, which do not comply with current standards.
  3. Avoid kinking or crushing the dryer duct to make up for installation in tight quarters -this further restricts airflow. If you really want to save the extra space, the Dryerbox is a new invention that allows the dryer to be safely installed against the wall.
  4. Minimize the length of the exhaust duct (maximum recommended lengths depend on a number of factors, such as number of bends, and vary by model-check with your manufacturer for their specifications). If this is not possible, you can install a dryer duct booster.
  5. If at all possible, use 4-inch diameter vent pipe and exterior exhaust hoods that have openings of sixteen square inches or more, which offer the least resistance to air flow.
  6. Don’t use screws to put your vent pipe together – the screw shafts inside the piping collect lint and cause additional friction.

Why Do Carpets Seem to Smell Worse in Hot Weather?

8/7/2018 (Permalink)

Cleaning Why Do Carpets Seem to Smell Worse in Hot Weather? Do your carpets have an unpleasant odor?

As the Hot Weather increases so does a little known issue that many SERVPRO carpet cleaners have run into in their daily cleanings. The reason carpets seem to have an odor in hot weather is the volatile compounds, the source of the majority of all odors - become much more easily airborne as the room temperature increases. Bacteria grows quickly as temperatures rise, so a carpet that has no detectable odor before you arrive on the job might soon smell after a hot water extraction.

That's why, for example, an area of carpet soiled by a pet in the winter might not be noticed until it gets warmer in the spring and summer. When a carpet cleaner cleans this hidden urine spot with hot water, the heat and moisture provides food to the bacteria that feeds on urine residues and they start to multiply. Bacteria also feeds on food residues, such as a glass of milk spilled in the winter that was blotted, but not fully cleaned. This kind of soil can smell sour after carpet cleaning. Bacteria multiply very rapidly once activated, thus causing odors to appear quickly.

SERVPRO of Palm Desert technicians have the ability to use their SERVPRO products to deal with these stains and unpleasant odors and clean your carpets "Like it never even happened."

Why Duct Cleaning?

8/1/2018 (Permalink)

Cleaning Why Duct Cleaning? Improve the Quality of your Indoor Air with Duct Cleaning

SERVPRO of Palm Desert is offering Duct Cleaning Services. We have been so successful in our training and implementation of this service. This is a much needed value to our Fire & Smoke Damage Restoration jobs, Mold Remediation, Cigarette Smoke, Cigar Smoke and various other related jobs.

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business. If your HVAC has been operating for some time without attention, it could be circulating odors, dust and other contaminates. Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. SERVPRO of Palm Desert will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

Helps to restore peak energy efficiency.

May help to eliminate offensive odors.

Helps reduce the potential for mold growth.

For more information on duct cleaning contact your SERVPRO of Palm Desert today at 760-346-7270. We are nearby and ready to serve you.

SERVPRO of Palm Desert named Palm Desert Area Chamber of Commerce Business Woman of the Year

7/3/2018 (Permalink)

Community SERVPRO of Palm Desert named Palm Desert Area Chamber of Commerce Business Woman of the Year Ronda Henry accepting the award as the Business Woman of the Year with her husband, Patrick Henry.

The 64th Annual Business Awards and Installation Dinner for the Palm Desert Area Chamber of Commerce.   SERVPRO of Palm Desert was honored to be named one of the newest board members for the Chamber. 

The business awards were presented to:

Diane Kovalsky for the Chairman’s Achievement Award
Tammy Martin for Ambassador of the Year
Gil Reyes (Hotel PASEO) for Emerging Leader of the Year
Ronda Henry (SERVPRO of Palm Desert) for Business Woman of the Year
John Sloan (John Sloan Real Estate Group) for Business Man of the Year
Robert Half for Small Member Business of the Year
Desert Adventures for Medium Member Business of the Year
Renova Energy for Large Member Business of the Year
Loving All Animals Org for Non-Profit Business of the Year
Mary Helen Kelly for the Cris Romero Community Spirit Award
Eric Ceja for the City of Palm Desert Award of Excellence
Patrick Klein (The Gardens on El Paseo and El Paseo Village) for Citizen of the Year

Ronda Henry was selected by the Chamber because she is actively involved in the Palm Desert Area Chamber of Commerce as a leader in our Profit Connection program, and in many Chamber events throughout the year.  She also has taken on leadership roles in community non-profit organizations.  For example, she is a ministry coordinator at her church, and has helped over 400 kids whose parents are unfortunately incarcerated receive bikes and other gifts to make their lives as normal as possible until their families are reunited. 

 Truly, this outstanding individual is a huge member of our Chamber and community “FAMILY.”

2018 California Desert Association of Realtors Scholarship Breakfast

5/25/2018 (Permalink)

Community 2018 California Desert Association of Realtors Scholarship Breakfast Valley students receiving their scholarship certificates

2018 California Desert Association of Realtors Scholarship Breakfast

California Desert Association of Realtors looks for students that want to continue their education at a local college and then aspire to look for a career right here in our community.

SERVPRO of Palm Desert was honored to be part of a committee that selected two candidates from Palm Desert High School, two candidates from Palm Springs High School & two candidates from Rancho Mirage High School for Scholarship Awards presented by California Desert Association of Realtors.

Local Coachella Valley High School Seniors were awarded Scholarships by the California Desert Association of Realtors. We were joined by over twenty two students from area public High Schools and we celebrated them for receiving $1000 scholarships from CDAR. The event was held at the beautiful, The Lakes Country Club.

Emergency Ready Plan

5/25/2018 (Permalink)

General Emergency Ready Plan No One Plans for a Disaster, but you can Prepare for it!

Disasters and emergencies often strike without warning.  Planning for disasters is critically important to your communities and companies.  By compiling a comprehensive information resource – an Emergency READY Plan – you are letting your constituents know you care enough to plan for their well-being.  In any size disaster, speed matters.  A prompt response makes the homeowners and employees feel cared for.  A fast response can also save resources and can minimize interruption and associated lost work days.  It can also save thousands of dollars in reduced secondary damage.

For these reasons, SERVPRO began a National partnership in 2013 with the American Red Cross as the largest corporate sponsor for the Ready Rating Program.  This program encourages families and businesses to prepare ahead of time for disasters.   To facilitate readiness, the American Red Cross and SERVPRO developed the Emergency READY Profile (ERP), a free APP that anyone, including community associations, can use to prepare their personalized plan.

The ERP helps you compile all the necessary information that the American Red Cross and SERVPRO have learned is vital in case of an emergency.  The ERP is completely customizable to suit a family or an entire community.   It identifies local emergency contact information such as fire, police and hospital contacts.  It has local utility contact information, with a detailed description of utility shut off locations.  Free physical shut-off tags are also available through SERVPRO to make recognition easier.  Additionally, a photo can be uploaded of each utility location, providing a visual aide for quick reference. 

The ERP also identifies the company’s name, title, phone number and email of all primary contacts needed to begin cleanup and restoration, including maintenance contacts and property manager information.  Other contacts can be added such as a preferred electrician, flooring company, HVAC contractor or plumber.  There is a section in the ERP for insurance contact information, whether it be for the structural areas or contents.  You can also list the carrier, broker and policy number for quick reference in the event of an emergency.

The ERP also provides a property overview portion that is a one-page snapshot of your business, community or home.  It provides the address, a photo and directions to your location.  It includes the total square footage, the year the property was built and if there are any hazardous materials onsite.  Building access information is also included to accelerate a smooth response to any disaster.

By developing an ERP and having an immediate plan of action, you can help minimize the amount of time your business, home or community is incapacitated.  Knowing what to do, who to call and what to expect in advance is the key to timely mitigation.  Timely mitigation minimizes the effects of water and fire damage allowing your property and business to be restored at an advanced rate, lessening downtime. 

The ERP is a no cost assessment of your facility.  If you don’t already have an emergency plan for your home or community, the SERVPRO® Emergency READY Profile will help you gather critical information needed to begin mitigation and recovery services.  This is a great value at no cost.  It was purposely designed to contain only the critical information needed in the event of an emergency.  Having a quick reference provides solutions in advance of an emergency, so that during the emergency you are "ready for whatever happens."

Once all the information is captured, it can be printed, viewed on a smartphone and shared electronically. Your complete ERP will also include weather alert information, disaster preparedness tips and mitigation tips on what to do until help arrives. 

The free APP is available on iPhone and Android under SERVPRO Emergency READY Plan.

Ronda Henry, Business Development Specialist, SERVPRO of Palm Desert

Ronda Henry is available to help home owners and businesses prepare their ERP.  She has been with SERVPRO of Palm Desert for four years. After extensive training in the front office, Ronda is now part of the sales and marketing team.  Ronda enjoys helping her clients learn more about SERVPRO and preparing for emergencies.   Ronda can be reached at 760-851-4640 (Cell) or by email at

Discovering Sources of Water

4/2/2018 (Permalink)

Water Damage Discovering Sources of Water Broken Supply Line in the Back of Toilet

SERVPRO of Palm Desert is a reliable and trusted water damage company with plenty of experience to get the job done quickly and efficiently. We always advise our customers to address the damage issue before it escalates and causes more damage to your property. We are available around the clock, 24 hours a day, 7 days a week, 365 days a year. We are dedicated professionals that are ready, willing, and able to clean up after any size disaster.

Discovering Sources of Water Damage

If you discover a water leak in your home, the first few minutes are critical.  The top priority is to avoid panic and focus on getting the source of the water stopped.  The most common water leaks in a home can be traced to the kitchen or a bathroom. 

Most all common water supplies in a residence have a cut-off valve nearby and all valves can be turned off with a clockwise turn.  If the source of the leak is your washing machine, the valves to turn off the flow are located behind the machine.  Do not disconnect the hoses.  Instead, turn off the water flow where the hoses are connected in the wall. 

In the kitchen, you will find shut-off values for the faucet under the sink.  This is also where you will most likely find the shut-off valve for an ice maker, if your freezer is equipped with one.  The valve that controls your sink is usually the same valve that provides flow to your dishwasher.  In a bathroom, cutoff valves are below the sink and may be within a sink cabinet if you have one.  The supply line for the toilet is commonly located under and behind the seat. 

A water heater can also be the source of your leak.  If it is a gas tank, turn off the gas supply first then turn off the water.  The water supply valve is usually located near or above the top of the tank.

Stopping the leak at its source as quickly as possible will minimize damage to cabinets, floors, walls and contents.  Within a single minute, several gallons of water can flow into your home and saturate anything in its path, including adjacent rooms. 

Some leaks cannot be stopped with an inside valve so the water supply to your house has to be turned off.  Lines carrying water into your home come from a main line outside that can usually be found close to the street where your water meter is located. 

At SERVPRO of Palm Desert, we are experts at mitigating water damages. Our skilled technicians work quickly and efficiently to extract the water, assess the damage, install drying equipment and dry your property to its preloss condition. SERPVPRO can provide you with the information and services you need to make water damage “Like it never even happened.”  Call us today 760-346-7270. We are here to help!