Flooding after a storm.. What Next?

11/16/2022 (Permalink)

The second you notice flooding in your home do not hesitate to call SERVPRO immediately!

Time is the biggest factor in preventing further damage, as well as slowing the spread of water into places like your floors and walls. With a quick enough reaction to the issue we can make a huge difference.

Regardless, if you notice damage days after a storm we can still help. With a team of experts who know the ins and outs of storm damage we can find the source and solution to your issue. Not only do we perform the cleanup and treatment of the area, we restore what was ruined. When we leave it will be, "Like it never even happened".

SERVPRO of Palm Desert Specializes in Commercial Carpet Cleaning!

10/5/2021 (Permalink)

Lets us professionally clean your carpets.

The SERVPRO franchise has been in operation since 1967, so they know a thing about cleaning. SERVPRO of Palm Desert's is no different. Their staff has dealt with all cleaning levels, believe me when I say that we have seen it all!

We understand the need to have your office/restaurant/church/store carpets cleaned at the hours when you are not open for business, and we accommodate that for you.  We use air movers to help facilitate a quick drying process, so you can be open on time the next day. We know that no one wants to walk into a building with soggy carpets. 

We at SERVPRO of Palm Desert have some of the best equipment, an understanding of the different carpet types, very effective cleaning agents, and our staff is highly trained and professional.

We do not just give quotes over the phone because we know that cleaning cost is not just about the square footage of the carpet. We have to consider the amount of soil, the material that the carpet is made of, and the age and/or condition of the carpet. 

Let us give you a custom carpet cleaning quote by giving SERVPRO of Palm Desert a call at (760) 346-7270. 

September is National Preparedness Month - week 1 topic - Make a Plan

9/1/2021 (Permalink)

National Preparedness Month - week 1 - Make a Plan

SERVPRO Industries, Inc. is once again proud to be a member of the National Preparedness Month Coalition and is committed to helping the U.S. Department of Homeland Security in their efforts to promote the importance of preparedness planning.

National Preparedness Month (NPM) is an observance each September to raise awareness about the importance of preparing for disasters and emergencies that could happen at any time like Hurricane Ida that recently hit the Louisiana.

This week's theme is: "MAKE A PLAN."

If your family hasn't already make an emergency plan today. Your family may not be together if a disaster strikes in your area, so it is important to know the different types of disasters that your area can be effected by. Know how you’ll contact one another and reconnect if separated. Establish a family meeting place that’s familiar and easy to find.

Things to think about when making a plan: 

1. How will we find out about the disaster in our area?

2. What is our shelter plan?

3. What is our evacuation plan?

4. How will my family communicate during the disaster if we are not together?

5. Do we have an emergency kit and has it been updated?

6. Check with the Centers for Disease Control (CDC) and update my emergency plans due to COVID protocols.

The next thing you will want to think about is your households specific needs. What age groups will you have in your group? Is there any dietary or medical needs? Is there someone with a type of disability and do you have everything they would need? Do you have enough medication to last the duration that you will be away from your home? What about cultural or religious considerations? How about pets? Do you need food for them and how will you transport them?

You should have someone in your household fill out the Family Emergency Plan form so you have all of this information readily available. 

Then don't forget to practice this plan with all of the members of your household so everyone knows what they need to do so you all can evacuate safely and in a timely manor. 

Make sure you come back next week to learn how to make an Emergency Kit. 

If your home receives damage from a disaster, give SERVPRO of Palm Desert a call 24/7 at 760-346-7270. We will make it "Like it never even happened."

“Prepare to Protect. Preparing for disasters is protecting everyone you love.” 

Prevent Kitchen Fires in your Commercial Kitchen

8/28/2021 (Permalink)

Follow these steps to prevent commercial kitchen fires!

According to FEMA, on average, a fire in a commercial kitchen will result in an average loss of $23,000. For about 43 percent of those restaurant’s, that fire caused a total loss, forcing the restaurant to shut its doors.

Fire Risks:

• Tight, cramped kitchens with staff going in and out, combined with open flames, heat and combustible material put commercial kitchens at risk of fires.
• Cooking is the leading cause of non-residential building fires.

The two most common kitchen fires can be avoided with regular cleaning. They are exhaust hoods and grease traps.

Poorly maintained Exhaust Hoods can turn a minor fire into a raging inferno. Built-up residue on an exhaust system becomes combustible and grease residues can ignite and spread throughout the entire duct system. This would result in a wider area of your building affected by the fire and smoke damage.

When Grease is present in a commercial kitchen it is highly combustible and is an obvious fire hazard. It is one of the most overlooked, but easy to avoid causes of commercial kitchen fires.

Commercial kitchen fires can happen at any time. It is very important to be mindful of your cleanliness, processes and equipment on a daily/weekly basis to ensure there is not an obvious hazard staring you in the face. Educate your staff to recognize these hazards and have safety procedures in place. Following these very important steps will help with fire prevention in your commercial kitchen. 

Another important thing that you can do is to make sure that your staff is adequately trained on how to operate a fire extinguisher to help minimize damage.

If a fire does occur, our technicians here at SERVPRO of Palm Desert are here to help with the clean-up! Give us a call 24/7 at (760) 346-7270!

SERVPRO specializes in Mold Remediation and Restoration in the Palm Desert area.

8/23/2021 (Permalink)

Call SERVPRO of Palm Desert before mold takes over your home or business!

Mold does not need much to start forming in your home or business. Mold can start forming due to a little water leak from a pipe or some humidity build up in a bathroom. Once that mold starts forming it can spread as quickly as 48 hours!

Here at SERVPRO of Palm Desert, we pride ourselves on how fast we get to the bottom of your mold issue and restore the area "Like it never even happened."

Mold is a very serious thing to deal with because it has the potential to produce allergens, irritants, and other health effects. SERVPRO of Palm Desert will inspect and assess your property before remediating your mold problem. Our SERVPRO technicians have undergone specialized training to ensure the job is done right and quickly! 

Call us right away at (760) 346-7270, if you smell a “musty” odor or see black spots. The earlier we catch the problem, the simpler it will be to fix. 

Should You Buy a House with Mold Problems

6/15/2021 (Permalink)

Realtor showing a Potential buyer a home without knowing if there is mold.

You finally find the home of your dreams after searching forever in the Palm Desert area. Just before signing on the dotted line, you discover that the home has mold problems. Should you buy your dream house anyway?

First, let’s talk about what mold is. Mold is a type of fungus that can grow anywhere if given the right conditions. Thousands of species of mold can be found in houses; from the kind that grows on bread and fruit to the mold that inhabits humid spaces. Exposure to some types of mold can even cause health effects, so you'll need to have it removed from the home as soon as possible to be safe.

Also, mold may cause serious structural damage to a building because it feeds on and breaks down organic matter. Therefore, when mold infests walls, insulation, paper backing, or carpeting, the materials must be removed.

Before you buy any home, make sure you have it inspected for mold and other problems. Insist that the inspection contains a contingency clause (which defines a condition or action that must be met for a real estate contract to become binding). Never take a seller's or real estate agent's word about the presence of mold. Even if you're getting a really good discount, you want to get an inspection. The cost of removing the mold could end up being greater than your savings. If mold is exposed during the inspection, you have a bargaining chip. You can then do one of three things:

1. Ask the seller to reduce the asking price
2. Ask the seller to fix the problem
3. Walk away from the deal

Sellers are required under state real estate disclosure rules to disclose if there’s an ongoing mold problem in the house or if it’s been previously flooded, but they don't always do so. If they do not, the owner may be liable to you for failure to disclose. (See the Nolo article, "Home Defects: Sue the Seller," which provides useful advice on determining who’s legally responsible for home defects and how to file suit.)

You may decide to tackle the mold clean up yourself, but some mold grows deep roots that can only be removed with the right tools. This will cause the mold to keep coming back if it is not removed properly. Mold can also be very difficult to find. You would be better off using a company that specializes in mold removal like SERVPRO of Palm Desert. 

There's no right answer for whether it's OK to buy a home with mold. Your primary concerns should be your budget, your health and how soon you need to move in. On the other hand, if you’ve got the time and money to get rid of the mold, purchasing a home with mold in it could save you money, especially if your home is appraised lower because of the mold.

Give SERVPRO of Palm Desert a call today and let our professionals handle the mold in your home!

Helping Schools Provide Clean, Healthy Environments

5/27/2021 (Permalink)

Let SERVPRO of Palm Desert keep your school buildings clean and healthy!

Educational institutions can depend on their local SERVPRO of Palm Desert for fast, thorough service in the event of fire, water or mold damage.  With 24-hour emergency response, SERVPRO of Palm Desert provides mitigation, cleanup and restoration services to reduce recovery costs and to help ensure minimal interruption to your curriculum.  Your local SERVPRO of Palm Desert also provides expert cleaning for emergencies or special needs exceeding routine janitorial capabilities, including stain removal, upholstery and drapery dry cleaning, indoor air quality and vandalism cleanup.  Our professionals are trained to clean and sanitize building materials, surfaces and contents following restoration industry standards, using professional cleaning products and EPA registered cleaners and disinfectants. We are trusted by hundreds of insurance companies nationwide.  We have served the Coachella Valley since 1967.  Call us today at, (760) 346-7270  to get your free estimate. 

Fire Pit Safety

5/19/2021 (Permalink)

Fire Pits can be fun but they can cause serious damage if not set up right. Let SERVPRO of Palm Desert help clean up the damage 24/7!

Now that the weather is getting nicer, everyone is spending more time outside.  Why stop enjoying the fresh air once it starts getting chilly and dark outside?!  Backyard fire pits are all the trend nowadays.  They are so great to sit around and enjoy now that we can spend time with our friends and family again.

Before you place your fire pit in your yard, you must be real careful whether it is a fixed unit or a moveable one.

• Your fire pit should be on a flat even surface to reduce the chances of fire escaping.
• Place your fire pit at least 10 feet away from any flammable structures.  This includes trees, fences, your garage and house.
• Make sure your fire pit doesn’t have anything above it like a porch or tree branches.
• Don’t place your fire pit on a flammable surface like a porch or grass.  Elevate your portable fire pit so it’s safe from grass, flowers and weeds.

If you find that you have a disaster on your hands call 911 AS SOON AS POSSIBLE!  These kinds of fires can grow very rapidly so do not try to put it out by yourself. 

Should your house sustain any damage from fire or smoke, please give SERVPRO of Palm Desert a call and we will come out immediately - day or night - to begin the clean up and to board up your home if needed. 

SERVPRO of Palm Desert Can Handle Any Kind of Storm Damage!

5/5/2021 (Permalink)

Don't let storm damage get you down! SERVPRO of Palm Desert is here for you 24/7!

I am sure you know that storms can cause horrific damage and come without notice! We have been there to help after Rainstorms that flood the area and Wildfires which can leave horrible smoke damage! 

SERVPRO is the number one leader in Disaster Recovery with more than 1,700 franchise locations across the country. In the event of a large storm the Disaster Recovery Team is available to rush in and help. This team consists of franchise locations across the state that have the tools, training and resources to handle the unpredictable. 

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

• 2017 California wildfires
• 2017 Hurricane Irma
• 2017 Hurricane Harvey
• 2016 Hurricane Matthew
• 2015 Carolina floods
• 2014 Polar Vortex
• 2012 Sandy
• 2010 Nashville floods

In 2019, a neighboring location in Southern California was getting calls every 5 minutes to help with water/flood damage at both residential and commercial properties. They were able to call in the SERVPRO Storm Team to help them ensure that all of the properties were taken care of and restored as if there wasn’t any water in their buildings! 

You don’t have to worry about storm damage to your property! SERVPRO of Palm Desert is here to help! Give us a call 24/7 at (760) 346-7270!

Things That You Should NOT Do After Flooding

4/30/2021 (Permalink)

Don't let flooding in your home get you down, SERVPRO of Palm Desert is here to help, day or night!

Here are some simple things that you should avoid doing if there is flooding in your home:

• Don't use your television or other household appliances.
• Don't turn on ceiling fixtures if the ceiling is wet, and keep out of rooms where ceilings are sagging.
• Don't use your household vacuum to remove any water.
• Don't leave books, magazines or other colored items on wet carpet or floors their dyes could transfer to the carpet.
• Don't leave wet fabrics in place, they are the perfect place for molds to grow. Hang furs and leather goods.
• Don't leave valuables in the home without letting the technicians note them in your job file.

SERVPRO of Palm Desert will be out quickly to begin removing the water from the places that it shouldn’t be but doing these few things will keep you safe and make the dry out go more quickly. 

Does your Commercial Building have Mold?

4/29/2021 (Permalink)

Some businesses in the Palm Desert area are starting to reopen after being closed for a very long time.  The businesses that have been closed for a long period of time could have some mold growth in their commercial building.  Businesses are facing the challenge of how to reopen safely for their employees and the general public.  A big concern that you might not have thought about is having indoor exposure to mold. Mold brings a lot of potential health effects.

Mold can grow on almost any organic substance, provided moisture and oxygen are present. Some of the causes can be tied to poor air circulation while buildings are shuttered, condensation buildup in air handling systems, and even rooms left dark in hotter months. That is why your business needs to be checked for any mold that might have grown while the building was closed.

With years of experience in mold remediation jobs, our technicians at SERVPRO of Palm Desert are here to help get your business ready to safely open for your employees and the public. Don’t hesitate to call us at (760) 346-7270.

The Dos and Don'ts of Recovering from a Flood

4/19/2021 (Permalink)

Follow these simple steps to recover from a flood!

Flood damage poses a serious threat to households throughout the Whitewater River area and its tributaries. General winter storms, combining high-intensity rainfall and rapid melting of the mountain snowpack can cause these areas to flood. In the event that your home experiences storm damage, you should be sure to schedule restoration services. A company offering emergency flood damage restoration can help you quickly restore your property to its original condition. Read on for a closer look at the dos and don'ts of flood recovery.

Do: Remove Excess Water

One of the most important actions that you can take in the aftermath of a flood is to remove as much of the water from your home as possible. For example, household mops, towels and other items can be used to soak up excess water from your indoor spaces. You should also be sure to lift water away from your counters, wooden furniture, and other porous belongings.

Do: Ensure Maximum Ventilation

Ventilation is key during a flood recovery procedure. By ensuring that your home is properly ventilated, you will help the water dry up as quickly as possible. Some examples of good ventilation practices include opening windows and turning on fans. Your flood damage repair company can help you better ventilate your home.

Don't: Turn on Household Appliances

Immediately after a flood, it is important to avoid turning on your household appliances. When there is standing water throughout your home, this could create an electrical emergency. By waiting for professional assistance before turning on any fixtures or appliances, you can help to keep yourself and your family safe from harm.

For help with all of your flood damage restoration needs, be sure to contact SERVPRO of Palm Desert. As leading water restoration specialists in the area, we are fully qualified to provide you with a full range of residential restoration services. To schedule a flood damage repair appointment today, give us a call at (909) 878-0302

Prevent Kitchen Fires in your Commercial Kitchen

4/6/2021 (Permalink)

We at SERVPRO of Palm Desert are here to help with the clean-up!

According to FEMA, on average, a fire in a commercial kitchen will result in an average loss of $23,000.  For about 43 percent of those restaurant’s, that fire caused a total loss, forcing the restaurant to shout its doors. 

Fire Risks:

• Tight, cramped kitchens with staff going in and out, combined with open flames, heat and combustible material put commercial kitchens at risk of fires.
• Cooking is the leading cause of non-residential building fires.

The two most common kitchen fires can be avoided with regular cleaning.  Those fires are started in/around exhaust hoods and grease traps.

Poorly maintained Exhaust Hoods can turn a minor fire into a raging inferno. Built-up residue on an exhaust system becomes combustible and grease residues can ignite and spread throughout the entire duct system.

When Grease is present in a commercial kitchen it is highly combustible and is an obvious fire hazard. It is one of the most overlooked, but easy to avoid causes of commercial kitchen fires.

Commercial kitchen fires can happen at any time.  It is important to be mindful of your cleanliness, processes and equipment on a daily/weekly basis to ensure there is not an obvious hazard staring you in the face.  Educate your staff to recognize these hazards and have safety procedures in place.  This will help with fire prevention. 

You should make sure that all of your staff is adequately trained on how to operate a fire extinguisher to help minimize damage.

If a fire does occur, we at SERVPRO of Palm Desert are here to help with the clean-up!

SERVPRO specializes in Mold Remediation and Restoration in the Palm Desert area.

4/3/2021 (Permalink)

Our specially trained technicians are here to help you with your mold problems.

Mold does not need much to start forming in your home or business. Mold can start forming due to a little water leak from a pipe or some humidity build up in a bathroom. Once that mold starts forming it can spread as quickly as 48 hours! Here at SERVPRO of Palm Desert, we pride ourselves on how fast we get to the bottom of your mold issue and restore the area "Like it never even happened."

Mold is a very serious thing to deal with because it has the potential to produce allergens, irritants, and other health effects. SERVPRO of Palm Desert will inspect and assess your property before remediating your mold problem. Our SERVPRO technicians have undergone specialized training to ensure the job is done right! 

Call us right away at (760) 346-7270, if you smell a “musty” odor or see black spots. The earlier we catch the problem, the simpler it will be to fix. 

What To Do If Your House Is Flooded Due To A Storm?

3/27/2021 (Permalink)

SERVPRO of Palm Desert are experts at recovering from storms!

Storm water can build up and cause flooding around your home. The water can find ways to enter into your house and cause a big mess. If your home starts flooding because due to a storm, you should follow the following six steps to get everything back to the way it was.

1. Turn Off the Electricity - Turn off all electrical systems if you can get to your fuse box without walking through water.  If you cannot reach the fuse box without walking through water, leave it alone.
2. Evacuate the Premises - Locate a shelter that is not in the flooded area. Get everyone relocated to the shelter as soon as possible.
3. Call for Help - Once your family members are safe, call for help. If anyone needs medical attention, call 911. No matter what’s going on with the flooded house, the damage has already been done. Your focus must be on you and your loved ones’ well-being. After you’ve verified that everyone is safe and well, you can make calls to the proper parties to get the recovery process underway.  Call Your Insurer, make sure to clarify whether you need to wait for an adjuster to visit your home before you begin the cleanup and repair processes.
4. Document Everything - Document everything so you can show your insurer the extent of the damage. Use the camera on your cell phone to film or photograph all aspects of the issue. The water that’s flooding your home may include sewage or other hazardous material, so you need to take extreme precautions to not touch it. Before going into the home, suit up with appropriate protective gear, such as waders and waterproof boots.
5. Start the Cleanup Process - Cleaning up after a flood is a long, arduous process. You’ll need to remove the water, salvage any personal items you can, dry the space out, and disinfect any areas or objects the water touched.
6. Prevent Mold Damage - Mold is a big problem after a flood—and not just the type of mold that you might find in a damp basement. Toxic mold or black mold can have effects on your health. To avoid mold issues, you’ll need to do two things: keep areas that flooded as dry as possible and treat potential problem areas with a strong cleaner, like a bleach solution. 

The professionals at SERVPRO of Palm Desert are here to help, give us a call at (760)346-7270.

Why Choose SERVPRO of Palm Desert?

3/24/2021 (Permalink)

We do all kinds of repairs and cleaning jobs quickly and correctly, to make you happy.

We at SERVPRO of Palm Desert take pride in making people happy. When you call us for a Mold Remediation job, we will complete it to the highest standards possible! When you call us to repair Water Damage to your home, we will make sure that it is done quickly and correctly! When you call us to repair Damage that was done to your commercial building because of a Fire, it will look like the damage was never done! Yes, we make money from doing the job right but because we do the job right we make you happy. That is SERVPRO of Palm Desert’s main goal when doing any job! 

So, no matter what the job is; Mold Remediation, repairing Fire/Water/Storm Damage, cleaning your Air Ducts or removing that strange Odor, let SERVPRO of Palm Desert make you happy! 

Give us a call at (760) 346-7270 to see how we can help you!

What are Roof Leaks / Damage And How to Prevent Them

3/17/2021 (Permalink)

Got a water leak due to roof damage, give us a call and we'll make it "Like it never even happened."

We are still in the winter season here in the Palm Desert area. The winter season brings a lot of potential rain. Is your roof ready for it? Not having regular maintenance checks on your roof could cause it to leak resulting in the possibility of your roof becoming damaged which includes mold forming. Here are six tips on how you can prevent that from happening:

• Have regular roof inspections
• Pay attention to flashing on your roof
• Make sure your roof ventilation is clear
• Maintain your gutters
• Keep the trees away from your home
• Replace missing or torn shingles IMMEDIATELY

Getting a professional to inspect your roof can really help prevent your roof from leaking as they can spot signs that your roof is in jeopardy of early damage. If the flashings are not installed properly on your roof around vents or wall/roof junctions, water can leak into your home and cause damage. Ventilation in your attic will help prevent any damage being done to your home because of moisture and mold. Improper ventilation can cause heat and moisture to build up resulting in damage to your insulation, rotting and shingles to buckle. Keeping gutters and downspouts unclogged will prevent water from backing up under the roofing material. Trees should be trimmed and away from your home to help keep the gutters clean. Maintain your roof to prevent any damage to your home.

If you do experience a roof leak, SERVPRO of Palm Desert is always here to help! We will get your roof covered as soon as possible to help prevent any more damage to your home. Give us a call 24/7 at (760)346-7270 we are here to help you!

Top 10 Most Common Causes Of House Fires

3/16/2021 (Permalink)

SERVPRO Palm Desert will clean up fire, smoke and water damage that was done to your home.

House fires can be very devastating. You can lose your home, valuables, priceless family items and even loved ones. Here are ten of the most common causes of house fires. 

1. Heating - Keep portable heaters away from anything that could easily catch fire such as furniture, curtains, laundry, clothes and even yourself. If you have a furnace, get it inspected once a year to make sure it is working to safety standards.

2. Smoking in Bedrooms - Bedrooms are best to be kept off limits for smoking. A cigarette that is not put out properly can cause a flame, as the butt may stay lit for a few hours. It could burst into flames if it encounters flammable materials, such as furniture, blankets or rugs. Fires started in the bedroom or lounge make up 73% of all house fire fatalities.

3. Candles - Candles may look and smell pretty, but if left unattended they can cause a room to easily burst into flames. Make sure to keep candles away from any flammable items such as books, curtains and tissue boxes. Remember to always blow a candle out before leaving a room.

4. Electrical Equipment - An electrical appliance can start a fire if it is faulty or has a frayed cord. A power point that is overloaded with double adapter plugs can cause a fire from being over crowded. A power point extension cord can also be a fire hazard if not used appropriately.

5. Faulty Wiring - Homes with inadequate wiring can cause fires from electrical hazards. Some signs to see if you have bad wiring are: lights dim if you use another appliance; for an appliance to work, you must disconnect another; fuses blow or trip the circuit frequently. A lot of older homes also have aluminum wiring which has been known to cause electrical fires.

6. Barbeques - Barbeques are great for an outdoor meal, but should always be used away from the home, tablecloths or any plants and tree branches. Keep BBQs regularly maintained and cleaned with soapy water and clean any removable parts. Check the gas bottle for any leaks before you use it each time.

7. Flammable Liquids - If you have any flammable liquids in the home or garage such as petrol, kerosene or methylated spirits, keep them away from heat sources and check the label before storing.

8. Cooking Equipment - Pots and pans can overheat and cause a fire very easily if the person cooking gets distracted and leaves cooking unattended. Always stay in the room, or ask someone to watch your food, when cooking on hotplates.

9. Lighting - Lamp shades and light fittings can build up heat if they are very close to light globes.  Lamp bases can become a hazard if they are able to be knocked over easily, and should be removed if they are. Check that downlights are insulated from wood paneling or ceiling timbers.
10. Curious Children - Kids can cause a fire out of curiosity, to see what would happen if they set fire to an object. Keep any matches or lighters out of reach of children, to avoid any curiosity turned disaster.

If your Palm Desert home has suffered from fire damage, give us a call to help with the clean up and restoration. We'll make it "Like it never even happened."

It’s the Season to Find Mold at Your Commercial Property

3/9/2021 (Permalink)

Our qualified and high trained technicians will take care of the mold remediation at your commercial building.

Now that spring is here, it is time to keep a watchful eye on a pesky problem that could arise from small water intrusions or excessive moisture that your building has received over the winter months - MOLD – molds love to grow on any surface such as wood, insulation and carpet so they can be found anywhere on your property. 

Mold can spread quickly if untreated in a few days if it is not treated properly.  We here at the SERVPRO of Palm Desert are here to help with the remediation! Our technicians are fully trained and meet all qualifications to remediate the mold situation. 

Mold can easily be contained when caught in time, that is why it is important to check crawl spaces in the attic and underneath the buildings. 

If you have any mold and need SERVPRO of Palm Desert’s help give us a call at (760) 346-7270. We’ll make it “Like it never even happened."

SERVPRO Is A Licensed Contractor

2/2/2021 (Permalink)

We will help get your building back to how it was before the damage!

Did you know that SERVPRO of Palm Desert is a licensed contractor? 

You are probably wondering what that means for you…

Well, what that means is, when your kitchen is left looking in complete disarray after a fire or your bathroom toilet has sprung a leak, we can also put it back together for you! If a branch from a tree falls onto your home leaving a hole in your roof, we can fix it up "Like it never even happened."

This means that we can and will do the clean up on your property as well as the fix up to get your home or business back to the way it was before the damage was done.

Give us a call, night or day, at (760) 346-7270!

Fire Safety Tips For Pet Owners

1/12/2021 (Permalink)

"Like it never even happened."

The family pet is just as important as any other family member that lives in your home. You want them to be safe in any situation, just like everyone else. 

Here are some steps that you can do to help keep our fur babies safe in the event of a fire:

• Check your smoke detectors regularly. Make sure they are installed correctly and that they have working batteries.
• Do not leave your pet(s) unattended with a lit fire or candles.
• Keep updated tags with your contact information on your pet(s). If your pet is chipped, make sure your information is current.
• Place a decal in your front window listing your pet(s), so first responders can assist in locating your pet(s).
• Have an evacuation plan and practice it. This way all family members know what is expected of them.
• If you are in an evacuation area, have a bin ready with supplies such as bowls, water, food, medication, leashes, litter boxes, etc. This will make the evacuation processes smoother with your pet(s).
• Make a list of hotels in the area that are okay with having your fur babies in the room with you. This will make things easier for you in case you can not go back to your home right away.

If you experience a fire in your home, SERVPRO of Palm Desert can help restore your house to the way it originally was. Give us a call 24/7 at (760) 346-7270!

Your Air Ducts Could Be Causing You Harm.

1/1/2021 (Permalink)

SERVPRO of Palm Desert is here to keep your Air Ducts / HVAC System cleaning!

If you are running your heat, then chances are dust, mold, pollen and other contaminants could be blowing into your home or business. These things can’t be seen but they can affect your health as well as anyone else that is in the building.

The technicians at SERVPRO of Palm Desert are trained to fully check and clean your heating, ventilating and air conditioning unit (HVAC). Having SERVPRO fully clean your HVAC system not only keeps the air that you are breathing clean, but it also helps to extend the life span of your system. 

Having this service done to your HVAC system once a year can:

• Help to restore peak energy efficiency.
• May help to eliminate offensive odors.
• Helps reduce the potential for mold growth.

Calling SERVPRO of Palm Desert to come take a look at your HVAC system can help save you a lot of money in the long run. Who doesn’t want to stay healthy and save money? So, give us a call at (760) 346-7270 to get more information on how we can help you with your Air Ducts and HVAC System!

Merry Christmas and Happy Holidays!

12/24/2020 (Permalink)

Season's Greetings!

SERVPRO of Palm Desert wants to wish your family a very happy Holiday Season and a Merry Christmas! 

Happy Thanksgiving from our SERVPRO family to yours!

11/26/2020 (Permalink)

Happy Thanksgiving from our family to yours!

Our SERVPRO family is very thankful for all of our customers and our employees this year. We strive on making homeowners and business owners alike, happy with our work. Thank you for choosing SERVPRO of Palm Desert this year!

Is Your Hot Water Pipe Leaking Inside Your Walls or From your Water Heater?

11/13/2020 (Permalink)

Let SERVPRO of Palm Desert help with your water leak cleanup! Give us a call at (760) 346-7270!

If a hot water pipe starts leaking inside your walls, it can cause major damage, causing several issues. Finding where the leak is coming from is the most difficult part. It is very inconvenient, causes mold to grow and costs money. 

There are 3 general reasons to why a hot water pipe starts leaking:

1. There is increased water pressure in the tank
2. A faulty float valve
3. An overused washer

One of the most basic dangers of a leaking water heater is the damage to the surrounding floor and walls.  Again, it can lead to mold and even seep down into the foundation of the home. This can weaken the foundation of your home.  If water is coming from the water heater it has the potential to be dangerous and even deadly.  If gas is leaking near the water heater, the ignition flame can ignite the gas causing pressure to build up in the tank. THis can lead up to an explosion.  

The following steps need to be taken to fix the problem:

1. Turn off the water to the tank
2. Turn off the power supply to the tank
3. Determine the location of the leak
4. Loosen the drain valve
5. Try to release the pressure going into the tank.

Most insurance policies cover burst pipes and water heater leaks.  Water damage is generally covered if the cause was accidental and unpredictable.

We at SERVPRO of Palm Desert are here to help you with the clean-up!

SERVPRO of Palm Desert specializes in Fire/Smoke and Water Repair

11/3/2020 (Permalink)

We are here to help you get everything back up as if it never happened! Give us a call 24/7!

It can be devastating when damage is done to your home or business due to fire and smoke. Your mind will be filled with so many concerns and questions as you look around the damaged area. But there is no need to worry! SERVPRO has a 24-Hour Emergency Service! Our company is locally owned and operated which means we are faster to any size disaster.

One thing that you might not think about while you look at the damage that was left behind, is that there is not just Fire damage. There is also Smoke and Water damage due to the efforts used to put out the fire. But don't you worry about all of that, we have all of that covered too! We are a trusted leader in the restoration industry, and we have highly trained Fire Restoration Technicians, so they know what to look for and how to get your house or business back up as if it never happened!

Give us a call 24/7 at (760)346-7270 so we can help you with your Fire, Smoke and/or Water damage!

12 Common Disaster Restoration Terms for Homes or Commercial Buildings

8/3/2020 (Permalink)

12 Explanations of Common Terms Restoration Companies use to Mitigate your Home or Commercial Building

12 Common Disaster Restoration Terms

Every industry seems to have their own jargon - specialized or technical language that’s only understood by members of a group or who perform a specific trade. The disaster restoration field is no different. But if you find you’re in need of the services SERVPRO of Palm Desert provides, then it’s best that you understand what we’re talking about. So as a public service, the following are twelve of the most common disaster restoration terms:

1. Assessment: Usually this is the first step upon arrival of a restoration team. It begins with an evaluation of a request for assistance and is followed by an estimate of the resources (equipment, labor, etc.) needed. Any safety concerns are outlined and a written scope of work is produced explaining details of the project along with an estimated time of completion.

2. Air Mover: An industrial strength fan that blows air at an extreme velocity to increase the rate of moisture evaporation from wet surfaces and materials when there is water damage.

3. Air Scrubber: A high-volume air mover connected to a HEPA or carbon filter that removes particulate materials, contaminants, and odors from the air. A way of cleaning the air within a building.

4. Dehumidifier: Used in water damage and flood events, this machine removes excess moisture from the air, returning the property’s interior air levels back to a dry condition. 5. Extraction: Refers to the first step of water damage restoration during which excess water is removed using pumping equipment. Physical extraction is the fastest way to remove water. 6. Indoor Air Quality (IAQ): Refers to the air quality within and around buildings and structures, especially as it relates to the health and comfort of building occupants. Understanding and controlling common pollutants indoors can help reduce your risk of indoor health concerns.

7. Demolition: During this step of the restoration process all damaged materials (carpet, drywall, wood and building materials) are removed and safely discarded to ready the property for reconstruction. SERVPRO of Palm Desert does its best to keep any demolition to a minimum. 8. Containment Area: An isolated area of contamination within a building to prevent the spread of contaminated materials (mold, lead, asbestos). This is done by erecting a barrier of plastic sheeting or a similar material.

9. Pre and Post Testing: This testing process collects air and surface samples and sends them to a lab for analysis. The lab determines types of species of molds and fungal growth. This process is also used to identify bacteria, asbestos fibers and other possible harmful contaminates. 10. Biohazard: This term is used when there is the presence of biological waste at a disaster site. This waste may be trauma related, or arise from sewage backups, chemical spills, hoarding or other biohazards that present a potential health concern. Biohazards require professional handling by trained, certified experts. 11. Pack-Out: During the restoration process, a pack-out refers to the moving of contents out of the damaged property and to an off-site facility for contents cleaning and storage.

12. Remediation: The reversing and stopping of environmental damage usually associated with water damage, lead, mold and asbestos.

Facing a disaster can be intimidating, even when you’re familiar with the terms. And dealing with the language of insurance companies can add to the stress of the situation. At SERVPRO of Palm Desert, we’re experts at guiding you through the most complicated disaster recovery projects. We speak the language of insurance adjusters and assure you that your project will meet all required steps, regulations, and guidelines.

Air Conditioner Condensation Lines Cause Water Damage

8/1/2020 (Permalink)

Water Can Build Up from the Condensation Line and Create Damage to your Home.

It is common for an air conditioning unit to build up condensation as it operates, which is normally drained away quickly. However, any issues with this draining mechanism can cause much larger issues if your unit is inside the home. Following your manufacturer’s instructions as far as inspection and maintenance is the best thing you can do to prevent this, in addition to doing your own visual checks in between official inspection calls.

Your air conditioner–when working properly–draws moisture from the air and generates water as part of the condensation process. The water produced by the AC system typically runs out the back of the unit or drains into condensation pan attached to a drain line designed to channel the water to a safe area. If you don’t pay attention, water can collect inside the system or drip into areas of your home causing damage.

Excess water can damage all parts of your AC system. You might require parts or system replacement if the excess water isn’t addressed for a long time. Water intrusion from AC units can also damage your home and decrease AC efficiency.

Summer is a common time for the AC Units to be running a lot more. Never neglect water building up in an area of your home no matter how small they seem. That tiny leak can cause major  damage to your Palm Desert home. Small leaks can seem like a trickle but that trickle slowly but surely will eat away at your property. 

Our experts at SERVPRO of Palm Desert are specialized in mitigating damages and doing the least amount of replacements as possible. With that in mind, it is best to assess the possible water damage as soon as possible.

"Like it never even happened."

Create A Disaster Plan for Your Palm Desert Business

7/2/2020 (Permalink)

Keep your critical information in a safe place

Create a Disaster Plan for Your Palm Desert Business

Disasters can occur without warning to a commercial building. Flooding, fires or storm damage could potentially close a business for good. Here are some sobering statistics according to the Association of Small Business Development Centers:

• More than one in four businesses will experience a significant crisis in a given year.
• Of those businesses that experience a disaster and have no emergency plan, 43% NEVER reopen.
• Of those that do reopen, only 29% are still operating two years later.

A business closing affects not just the owner and their customers, but also their employees who may not be able to afford to wait until it reopens, especially if it’s closed for days, weeks, or even months. So, it’s vital to get your business open again ASAP.

What Can Go Wrong

Some of the most common causes of commercial building damage are:

• Storm damage
• Kitchen (break room) fire or smoke damage
• Fire sprinkler water damage
• Leaky or broken pipe
• Sewage backup

Some of these problems can be avoided by implementing a preventative maintenance plan and conducting regular employee safety training classes.

Don’t Pretend it Didn’t Happen

If you own a business in Palm Desert that must temporarily close, let your client base know what's occurred on your website, through emails and/or a customer newsletter. It may humanize the experience and encourage your customers to return once you reopen. Is there a similar company that you can refer them to? While you may lose some of your patrons, you’ll be spreading goodwill among customers and competitors. You may even be able to work out a deal with a trusted competitor that suits you both, such as a finder’s fee or commission on your customers, money that can be put aside for marketing when you’re ready to reopen.

Create a Plan

Although disasters don’t plan, you can. Create a detailed disaster plan that includes:

• Locations appropriate for employee evacuation
• Emergency contact information for each employee
• Plans to protect and access vital business records
• If there will be an off-site location that employees can work from in the interim
• The business’ insurance company contact info
• SERVPRO of Palm Desert’s contact info

SERVPRO of Palm Desert can help you create and set in place a preloss plan for your business before a disaster strikes, which can mean the difference between re-opening or closing the doors forever.

An important part of that plan is the SERVPRO Emergency READY Program App. Under this program, a business owner works with a SERVPRO disaster recovery specialist to create an Emergency READY Profile (ERP) for their facility, at no charge. This comprehensive document contains critical information about the business, including emergency contact information, shut-off valve locations and priority areas. Having this information in hand helps business owners and SERVPRO of Palm Desert react to an unexpected event quickly and effectively to help minimize business interruption.

Our team of trained professionals are equipped with the proper tools to handle a disaster of any size, from one floor to an entire industrial warehouse. So, don’t hesitate, don’t wait, but call SERVPRO before it’s too late.

10 Ways to help with Dust in the Home

7/1/2020 (Permalink)

The Vacuum is your friend!

No matter how clean the home may be, it probably still has a little dust. This is a menace everyone has to deal with every day. Getting rid of dust in the home helps to improve air quality, and prolong the life of electrical appliances, furniture, and household electronics. The secret of having a dust-free home is by regular cleaning. 

Below is a list of things to do to keep the air clean and have a comfortable and dust-free home.

1. Use Door Mats

Keep doormats outside and inside the house to trap dirt and keep it from migrating into your home. Get a doormat with bristles to prevent anyone coming from outside from depositing dust particles from shoes to your home. Wash or vacuum the mats regularly to prevent buildup.

1. Groom Your Pets

Pets are huge carriers of dirt because of their fur. Pet fur tends to attract dust. Groom your pets to avoid dirty places where they get tangled up in dust to help keep dead skin and hair from accumulating dust.

1. Close Windows

Dust gains access to homes through windows and doors and is visible on windowsills. It is advisable to keep the windows closed, especially on windy days to help minimize dust.

1. Use a Damp Mop

When cleaning the floor, use a good damp mop. This will help a long way towards eliminating 90 percent of the dust in your home. A damp rag or mop collects and holds dust from surfaces which can then simply be rinsed down the drain.

1. Beat Area Rugs

Rugs are known to absorb and hide dust particles. One of the best ways to get rid of the dust on rugs is to take them outside and beat them. Typically, rug beaters, which come in rattan, wire, or plastic versions, remove more dust than vacuum cleaners.

1. Clean Blinds

Dust is drawn to blinds like moths to a flame, so you should clean them regularly.

1. Install An Air Purifier

Get an air purifier that circulates the air and has a filter that captures dust and dirt. Air purifiers come in various shapes and sizes, from whole-house units to small, portable single-room models.

1. Vacuum Regularly

Clean your house with a vacuum cleaner once or twice weekly, this will help in eliminating dust. With the new types of available vacuum cleaners which come with built-in HEPA filters to trap smaller particles of dirt and help freshen the air, your house is safe from dust.

1. Get Rid of Clutter

Get rid of clusters by cleaning items on shelves and in curio cabinets. Dust is good at settling on any surface it comes in contact with. Submit objects like books, bookcases, and others to frequent dusting to get rid of clutter.

1. Clean Closets

Fabrics also attract dust easily. Declutter closets and keep the door closed to avoid dust from migrating onto clothes in the closet. Dust the closet regularly, along with the rest of your home.

These tips are a great way to reduce dust in your home. 

 Remember SERVPRO of Palm Desert can also clean your Ducts in your home.  "Like it never even happened"

Are You Cleaning or Disinfecting?

5/5/2020 (Permalink)

Clean but also Disinfect Surfaces

Are You Cleaning or Disinfecting?

Our homes should be a haven where we can relax and recuperate from the pressures of the world. Unfortunately, we wind up bringing home some of the world and its germs through dirty hands, shoes, clothing, and phones.

Even if your Palm Desert home looks clean, it could still be hiding contaminants that could affect your health. Dr. Michael Schmidt, professor of microbiology at the Medical University of South Carolina and chair of the American Society of Microbiology's Council on Microbial Sciences, says that the best way to protect your family is to quite simply to clean your house.

Dr. Schmidt points out that after washing our hands, the best way to protect your family is to wipe down countertops, doorknobs, light switches, and common surfaces with a microfiber cloth dampened in a solution of hot water and an all-purpose cleaner twice a day. "The slight abrasion of the microfiber cloth and the cleaning solution will lift and dilute any microbes that have settled on the surfaces," says Dr. Schmidt. "Since electronics don't hold up well to soap and water, use an alcohol wipe with at least 70% isopropyl alcohol to clean cell phones, remotes, and keyboards."

But cleaning shouldn't be confused with disinfecting. Cleaning means you're removing germs, but not killing, while disinfecting means you're actually killing them. This difference is important because you might clean surfaces well but you might not be disinfecting, leaving germs and bacteria to grow.

However, "Disinfecting cleaners can give a false sense of security if they are not used properly and are only necessary if someone in the household is ill," says Dr. Schmidt. The crucial areas to address are surfaces shared by family members and those that come in close contact with bodily fluids. If you have dirty windows, they aren't a big health concern, but a doorknob touched after a sneeze can be.

It’s important to read labels and follow the directions on products. Products labeled as disinfectants will adequately kill viruses and bacteria if used correctly. But if the label promises to just "sanitize" a surface, the fine print might say it’ll kill 99.9% of the bacteria, but not mention if it's effective against viruses or fungi. You want to look for disinfectants because they can kill bacteria, viruses, and fungi when used properly.

Before disinfecting anything in your house, decide whether you'll wear gloves and what kind. Rubber gloves are more durable and reusable, but disposable latex ones also work. Just remember to always wash your hands with soap and warm water after using any cleaning products.

If you need help with any deep cleaning and disinfecting needs, contact us at SERVPRO of Palm Desert. Not only do we use the proper disinfectants, but our professionals receive the necessary training and field experience to service your home or workplace to achieve the highest standards of cleanliness and customer satisfaction.

Basic Facts About Mold

4/15/2020 (Permalink)

Roof leaks can lead to hidden mold

Mold can be quite a nuisance and can be very dangerous, especially for those with respiratory issues. Not only is mold dangerous but mold grows rapidly in places where moisture resides. Our homes and workplaces are surrounded by sources of moisture.

Mold is usually found near leaky roofs, windows, pipes, and where flooding has occurred. Mold grows typically well on paper products like cardboard, on tiles and wood products, in dust, paints, wallpaper, insulation, drywall, carpets, fabric, and even upholstery. The goal is to keep mold out of the home and to know what to do if you find mold. 

How does mold get indoors?

Mold enters easily through open doorways, windows, vents, and HVAC systems. Mold often comes indoors by attaching itself to clothing, shoes, and pets. 

How does mold grow rapidly?

Mold will travel indoors and drop in places where there is plenty of moisture. Materials that hold moisture have enough nutrients to allow mold to thrive and grow at a rapid pace. Keeping moisture out of the home is ideal but more difficult than expected.

How do I keep mold from growing?

• Keep humidity levels down, between 30% and 50% by using an air conditioner or a dehumidifier
• Fix leaky roofs, windows, pipes. 
• Ventilate shower, laundry, and cooking areas and ensure these areas have ventilation sources such as vents. 
• In flooding events, clean and dry the affected area by contacting SERVPRO of Palm Desert for mold remediation and restoration.

Water Damage or Flood Damage - What's the Difference ?

4/1/2020 (Permalink)

Is this water damage or flood damage?

Water Damage or Flood Damage - What’s the Difference?

When is water damage not water damage? When your insurance company gets involved! You see, although losses caused by water in your Palm Desert home can be identical no matter the source of the water, insurance companies differentiate between what they consider “water damage”, “flood damage” and “sewer backup”. So, to make sure ALL your assets are totally covered, you’ll need to have coverage for all types of claims.

Flood Insurance

Although it seems counter-intuitive, the standard homeowner’s insurance policy does not cover damage caused by floods. You’ll have to purchase a separate policy for that. To be labeled a flood, insurance companies follow the legal definition set by the Federal Emergency Management Agency (FEMA) that it’s a "general and temporary condition where two or more acres of normally dry land or two or more properties are inundated by water or mud flow." Those conditions are caused by such things as overflowing rivers, heavy rains, overflow of tidal waters, and mud slides.

Water Damage Insurance

The good news is that in many home insurance policies, water damage is part of your standard policy. The main distinction from flood insurance is that water damage occurs before the water hits the ground. (An easy mnemonic would be, “Flood damage rises, water damage falls.”) Some examples of such a claim would be:

• Water damage resulting from the extinguishing of a fire
• Soaked floors following a storm that broke windows
• A leaking appliance
• Accidental cracking, burning, or bulging of a steam, heat or AC system
• Frozen pipes that have burst
• A leaking roof

Sewer or Water Backup Insurance                                                                                 

These problems are possible caveats to what’s considered flood or water damage. Most homeowners’ policies will not cover damage caused by a sewer or water backup (e.g., from a leaking in-ground swimming pool, koi pond or other subsurface water feature on your property). You’ll need to purchase separate insurance coverage as an add-on to your homeowner’s policy to be covered. Their payout limits usually vary between $5,000 and $25,000.

Please note: Even if the water came from beyond your property, such as a pipe maintained by the city, your insurer still won’t cover it unless you purchase the special coverage outlined above.

If you have questions about any of this, contact your insurance agent. If your home is located on a flood plain, your agent will likely recommend that you purchase additional flood insurance to reduce your financial risk.

But regardless of where the water came from, be rest assured that the professionals at SERVPRO of Palm Desert will tackle all water damage problems. We’ll dry you out, repair the damage and make it “Like it never even happened.”

An Important Machine Helps Aid Water Removal

2/17/2020 (Permalink)

These are 2 sizes of dehumidifiers that we use to speed the drying process.

Dehumidifiers Play A Role in Water Removal in Palm Desert

Several different mishaps can cause building materials and contents inside your house in Palm Desert to get wet. Once items in your home start retaining moisture, it is wise to get water removal conducted by professional restoration technicians such as SERVPRO. The first step we take is to extract any H2O present while it is still a liquid. Once the moisture spreads across your structure, it starts to soak into your possessions and structural components.

After we extract your house during the Water Removal Process in Palm Desert, our SERVPRO technicians then begin the applied structural drying or ASD process. During this phase, we attempt to create an environment inside your house that speeds up the natural evaporation and drying process. We can often accomplish establishing such an atmosphere by setting up a combination of air movers and dehumidifiers. We place air movers so that they push air towards your wet walls at a 45-degree angle and create circulation in a counterclockwise motion. The dehumidifiers then work towards pulling moisture from the air and dispensing it into a liquid while exhausting out warm, dry air to be used in the circulation created by the air movers.

Dehumidifiers create dry air that gets pushed towards wet surfaces so that the air acts like a sponge and speeds up evaporation. We always set up the dehumidifiers towards the center of the water damaged area. We then make sure the drain hose on the machines is clear and appropriately secured.

When operating a dehumidifier, we make sure that air movers are not pushing air directly onto the coils. We also make sure to shut all of your doors and windows because dehumidifiers work best in enclosed areas. The process works by the machines drawing wet air across cooler metal coils. Once the wet air hits the cold coils, condensation occurs, and the water turns back into a liquid.

If you ever notice wet building materials or contents inside your residence, call SERVPRO of Palm Desert at (760) 346-7270 24/7. We're Faster To Any Size Disaster.

Raw Sewage Spill? Call the Professionals

2/4/2020 (Permalink)

Sewage overflow from shower area

Raw Sewage Spill? Call the Professionals

Whether you’ve smelled it while driving by a spill or you’ve had it backed up in your home or business, the stomach-churning odor of raw sewage is hard to forget. And with the heat we get in Palm Desert it gets even nastier. Unfortunately, the terrible smell isn’t the worst of it.

What is raw sewage?

Raw sewage is waste that hasn’t been cleaned and treated and originates from residential, institutional, or business buildings. It isn’t just liquid; it can also contain toilet paper, feminine sanitary products, and other human wastes. It’s also known as black water, which is highly contaminated and can lead to illness, disease, and infection.

What are the health risks?

Raw sewage is a combination of nasty stuff. It’s the ideal breeding ground for almost every kind of bacteria, virus and microorganism. Raw sewage contains an almost endless list of very harmful pathogens and exposure to them will make you violently ill or even kill you.

What should I do if I’m exposed to sewage?

• Most important: Wash your hands well with clean water and soap before you eat or smoke. Use a stiff soapy brush to clean under your nails.
• Do not touch your nose, mouth, eyes or ears with your hands, unless you have just washed.
• Shower and change out of any contaminated clothing.
• Do not keep contaminated clothes with your other clothes.
• You may need up-to-date shots for tetanus and diphtheria. If you want to know about shots to prevent Hepatitis A, ask a nurse or doctor.

What protective actions do professionals take when dealing with raw sewage?

It’s critical that raw sewage is kept from coming into contact with skin, especially cuts, sores and any mucus membrane associated with the eyes, ears and nose. That means the pros at SERVPRO of Palm Desert cover up completely in PPE (personal protective equipment) which includes full body suits, full face respirators, gloves, rubber boots, etc. We also keep a ready stock of respirator and sanitizer wipes, as well as access to an eye wash station and a change of clothes.

Who should I contact?

If you’ve experienced a sewage backup, take action immediately! Keep the number of SERVPRO of Palm Desert handy at all times. Water damage restoration is often needed along with sewage cleanup since the dampness can get into floors and walls and may cause serious threats to your building’s foundation.

What are some helpful tips?

Keep pets, children, and the elderly away from the contaminated area as they’re usually more susceptible to germs and bacteria. Thoroughly wash any salvageable items immediately. Although it’s not always possible to prevent raw sewage backups, you can reduce the chances of one occurring by having your drain lines inspected at least twice a year. Also, be sure to repair slow drains quickly, don’t pour grease down the drain and have your pipes flushed regularly.

3 Signs of a Broken Pipe

1/7/2020 (Permalink)

A hidden pipe with a leak in it that you can't see.

3 Signs You May Have a Broken Pipe

Sometimes a plumbing problem is obvious, like when it’s raining from the ceiling - and you’re on the bottom floor. Or when a small river begins to seep under your bathroom door. But at other times, broken or damaged pipes aren’t quite so obvious. But they can still let you know they exist if you pay attention to the warning signs. By doing so, you can address the problem more quickly and avoid the damage and expensive repairs that come along with water damage in Palm Desert. So, here’s what to watch out for:

1. Weird Sounds

Do you ever hear whistling in your home? You’re not doing it, nobody else in the house is doing it and strange dogs are showing up at your door? Well, whistling or whining also occurs when pipes get dented. It’s caused when water is no longer able to flow freely through a pipe. This increases water pressure and may cause a pipe to burst.

The sound can also be the sign of a worn out pressure-reducing valve. Without being replaced, it could lead to burst pipes, overflow, and other issues over time.

2. Bad Smells

Another indication of a broken pipe are unusual or unpleasant odors. A common issue is with the p-trap. The p-trap is the U-shaped pipe that holds a small amount of water that forms a preventative seal against sewer gases coming up from your toilet or sink and into your home. If a crack causes that water to leak out of the p-trap, then you’ll have the odor of sewage in your home.

Also, when pipes become broken or backed up, sewage can’t exit the plumbing system properly. It’s important to deal with these problems quickly as sewage poses a significant health risk to your family and pets.

3. Unusual Sights

Are you blaming little puddles in your home on your kids or pets? That could be one answer. But if they continue to show up, especially in the same place, then that could be an indication of broken or damaged plumbing.

Another unusual (and scary) sight that may indicate a broken pipe is a curiously high water bill. High usage could be caused by leaky toilets or faucets. Another cause may be that one of the underground pipes feeding water from your meter to your home may have a crack or loose joint. This can be caused by pipe age, seismic activity, tree roots, or animal activity.

Broken pipes aren’t uncommon and can usually be quickly and easily handled by a professional. But don’t put if off. The longer you wait, the more damage will be done and the more expensive it’ll be to fix. If you suspect you have broken pipes in your home, contact the experts at SERVPRO of Palm Desert. Not only will we have your plumbing repaired, we’ll also fix any damage that was caused, making it “Like it never even happened."

Buying a Fire Damaged Home? What to Check For First.

12/30/2019 (Permalink)

Understanding when a home goes through a fire damage.

Buying a Fire Damaged Home? What to Check for First.

With home prices skyrocketing, people are willing to do almost anything to get a good deal, including buying a house that has had a fire. That could be a good investment because they cost less and may even be negotiated to a lower price. But the following are things you need to know before buying a fire damaged home in the Palm Desert area.

How Deep Was the Damage?

How much damage a house has suffered can determine whether it’s worth purchasing and/or flipping. If the damage was only cosmetic where just the carpet and walls were scorched, that wouldn’t be too big of a deal. But if the damage is deeper and affects the sub-floors, joists, plumbing or the HVAC, then you’re talking serious money and it might not be worth your time or effort.

How Long Since the Fire?

Do you know how long it’s been since the fire occurred? If the house has sat for a while needing fire damage cleanup without any repairs done on it, then you might want to pass. The longer fire damage is unattended, the more deterioration will take place. Soot and ash are acidic and can cause irreversible property damage if not treated immediately. Soot can cause the metal in plumbing fixtures, lights, etc., to pit or corrode. Glass in windows and mirrors can be etched by soot residue, making them look cloudy and soiled. Plastics, appliances, vinyl windows and fabrics can be permanently discolored by soot residue.

Fire damage and water damage are almost always linked because firefighters extinguish flames with water. And many times, a fire will open a house up to the elements. If that water isn’t immediately removed or dried up, it can cause severe problems with mold and may weaken the foundation. And since water is a solvent, it will slowly dissolve, break apart and destroy most of the materials in a home if not dealt with promptly. These problems must be handled by restoration professionals that have the needed equipment.

What About Hidden Damage?

It can be difficult to see if a home has structural damage from a fire when you’re doing a walk-through. That’s why you should not only get a home inspected before buying, but you should also contact SERVPRO of Palm Desert to do a walk through and consultation. If you have a better idea of how much structural damage exists and a rough estimate of what it will cost, you’ll be able to negotiate a deal to ensure a higher return on your investment.

Home shows on TV make flipping a house look fun, quick, and profitable. But the true reality is that those with fire and water damage can be a lot of work if you don’t know what you’re doing. The best way to buy a house with fire damage is to have SERVPRO of Palm Desert on your team to do the work needed to once again make it a livable home. 

The Advantages of “4” Knowledge

12/6/2019 (Permalink)

Getting caught in a storm and the water has flooded the streets

The Advantages of “4” Knowledge

Throughout life, you plan for many things. You try to structure your education so you’ll have a fulfilling and well-paying job. You may plan a vacation for weeks or even months ahead. Perhaps you made detailed plans for the type of home you wanted to build.

But unfortunately, many of those in the Palm Desert area don’t plan for disasters, natural or man-made. When they happen, you may hear people say things like, “But I never saw it coming,” and “We didn’t have time to react.” Well, the time for action is long before a tragedy befalls you or your property!

According to FEMA, there are four main ways to prepare for disasters that you can and should do NOW:

1. Get informed
2. Make a plan
3. Assemble a kit
4. Maintain your plan and kit
5. Get Informed - Many areas like Palm Desert have local emergency management offices and/or a Red Cross Chapter. These organizations can provide vital information concerning local emergency response arrangements, evacuation plans and emergency shelters. It’s also a good idea to invest in a NOAA Weather Radio that will alert you during any time of the day or night for when possible destructive conditions materialize.
6. Make a Plan

• Conduct a family meeting that will inform everyone what your emergency plans are.
• Have an out-of-town contact your family knows the number to. This is who you’ll call to inform where you are after a disaster strikes.
• Teach your children how and when to call emergency numbers.
• Have a location picked out as the place your family will meet in case you get separated from one another. Make sure everyone knows not only the best escape routes but the safe places to go inside your home if a tornado approaches.
• Know how and when to turn off water, gas and electricity at the main switches or valves.
• Have fire extinguishers ready. Show everyone where they’re located and how to use them.
• Inventory your possessions and keep that list along with important documents in a safe deposit box or in the cloud. (On the internet).
• Keep your homeowners or renter’s insurance company’s telephone numbers readily available. (Also, be sure to keep SERVPRO® of Palm Desert’s phone number close at hand!)

3. Assemble a Kit – this is a collection of basic family needs you’ll need after a disaster. These should be stored in a portable container and enough to last you three days. It should include food, water, a battery powered radio, a flashlight, etc. You can find a full list of items for your survival kit at redcross.org.
4. Maintain Your Plan – every six months, review your plans with your family, conduct evacuation drills and restock expiring food and perishables in your kit. Also, confirm your fire extinguisher is recharged and smoke alarm batteries are replaced.

Alan Lakein, an author on personal time management, once wrote, “Planning is bringing the future into the present so that you can do something about it now.” That’s very empowering when you think about it. It’s almost like time traveling without a DeLorean or having to mess with all that space-time continuum stuff. Planning ahead for emergencies can also bring you great peace of mind. Think of it as an insurance policy against future disasters without the pesky premiums.

What You Should and Shouldn't Keep After a Fire

10/9/2019 (Permalink)

Charred Remains of your home contents after a Fire can be devastating. Protect your family.

What You Should and Shouldn’t Keep After a Fire

One of the hardest tasks to deal with after a fire is deciding what you can keep and what to toss. Many objects are obvious losses, but others may leave you unsure whether they’re salvageable or not. You want to save money, yet you also need to stay safe. So, here are some tips from SERVPRO of Palm Desert on how to handle some of the more questionable items that have been exposed to fire and smoke:

Food

Throw out all food that’s been in contact with smoke and/or firefighting chemicals, including fresh produce, meat, poultry, fish, eggs, opened containers and packages, food packaged in cardboard, foil, paper, plastic, cloth, screw-topped jars and canisters, and any foods stored outside the refrigerator that were exposed to smoke or fumes.

Some canned goods may still look good on the outside, but heat damage can re-cook the ingredients in the can. This activates bacteria that causes food spoilage, making them unhealthy to eat.

But aren’t foods that were in a refrigerator or freezer be safe?

Sometimes seals on those appliances aren’t air-tight and smoke can leak inside to damage food. If the electricity went out during the fire for more than 2 hours, then it’s likely spoilage occurred so all items should be discarded.

Medicines & Cosmetics                     

The Center for Drug Evaluation and Research (CDER) says the effectiveness of drugs can be destroyed by high temperatures from a fire. If you think your medicines have been exposed to excessive heat, consider replacing them. The same is true if they’ve come into contact with firefighting chemicals.

As to cosmetics, high heat can change their composition without showing any visible signs. They could end up damaging hair and skin. Plus, they can absorb the toxic fumes that go along with all fires, which is not anything you want to put on your skin.

Clothing

Clothes, bedding, and other fabrics can often be salvaged after a fire with proper cleaning and disinfecting. However, if anything is burned, throw it away. Use even stricter judgment when considering your child’s or baby’s clothing as they’re more susceptible to any leftover toxic residue.

But what about clothes that were packed in plastic bags and stored inside of drawers and closed closets? Aren’t they safe from smoke residue and odor?

No. Rapidly expanding air during a fire easily penetrates clothing even when plastic covers are used to protect them. As the air inside cools down and fresh air begins to circulate, garments covered by plastic with the odor inside are not subject to the normal airing-out process. This allows the malodors to thoroughly penetrate the garment.

To add to the problem, the plastic itself will attract and retain odor to a considerable degree and so must be removed and disposed of ASAP.

Remember if you are going to put in a claim with your home owners insurance make sure to document and take pictures of everything that is damaged for your adjuster and your records. List all the items with good descriptions. 

Never try to salvage any possessions that could put your health at risk. When in doubt, throw it out! If you have any other questions or concerns about what can be salvaged after a fire, or if you need to schedule fire restoration services, please contact SERVPRO of Palm Desert today.

5 Crucial Reasons to Never Delay Drying

9/10/2019 (Permalink)

Prevent Long Term Adverse effects of Water Damage

2 Crucial Reasons to Never Delay Drying

When flood damage strikes a property in Palm Desert, the results are usually far too serious for property owners to handle on their own. Professional restoration services like those provided by SERVPRO help to return a home back to the preloss condition. But many fear the costs and responsibilities associated with a full-scale restoration project. Unfortunately, few if any of the unpleasant consequences inherent in flood damage disappear without appropriate care and attention. To prevent long-term adverse effects from developing in your home or business, call for help immediately.

Here are two of the most serious problems that can develop when professional drying is delayed:

1. Weakened Foundations

Long-term exposure to standing water and the additional moisture that’s produced during flood damage events in Palm Desert can cause permanent and expensive damage to the very foundation of your home. Even the solid materials that foundations are made of, whether masonry, concrete or stone, can soak up small amounts of water through the cracks and pores in their material. Unless these pockets of water are removed, they can create defects in the building foundation that eventually weaken the entire structure. In the winter, water trapped inside those cracks will expand as it freezes, resulting in very serious structural issues that will be incredibly expensive to fix.

Fast and thorough drying processes are the only way to protect your home against these threats. SERVPRO of Palm Desert has the specialty equipment that’s designed to remove all unwanted moisture.

2. Mold Growth

Mold grows wherever there’s a lot of moisture, such as around leaks in roofs, around windows, or pipes, or where there’s been flooding. It can grow most anywhere, but especially where it finds food, such as on porous surfaces like paper, cardboard, wallboard and wood. Mold can also grow on many nonporous materials such as concrete and brick. And with the right temperature, moisture and food, mold will grow most anywhere. A rolling stone may gather no moss, but one sitting still sure can. Preventative treatments can help, but the only reliable solution to developing mold problems is rapid drying and dehumidification that SERVPRO offers.

Add to those two problems the fact that water, often called the universal solvent, can slowly dissolve, break apart and destroy most of the materials in your home or business and you can see why you need to call SERVPRO of Palm Desert immediately should you experience a flood or water damage of any type.

When DIY Can Be Expensive!

8/1/2019 (Permalink)

Risks to do it yourself water damage clean up

Many people attempt to save money on the expense of water or mold damage restoration by skipping the process of hiring restoration professionals. Instead, they try to handle the tear-out and dry-out processes themselves. For many “minor” spills (those only involving a few gallons of water at most), this can be fine as long as the spill is cleaned up quickly and occurs well away from walls or other places where the moisture from the spill can reach a gap and seep into the subfloor.

But that kind of DIY is usually NAGI (not a good idea). Whenever there's a major amount of moisture damage, it's very important for a professional restoration service like SERVPRO of Palm Desert to be brought in to manage the dry-out process. Without the help of a trained and experienced expert, someone who attempts DIY moisture removal may miss pockets of moisture in the building, leading to:

• Damaged building infrastructure - moisture can seep into the structural materials behind the walls and under the floor, causing damage. But with proper dry-out and moisture remediation, much of the damage can be mitigated or even avoided.

• Warped flooring - when moisture seeps into subfloor materials, it can cause wooden boards to shift, bend, and cup. This creates an uneven floor and poses a safety risk to the building’s occupants.

• Mold growth - left unchecked, moisture trapped in a building can promote the growth of mold, particularly in cool, dark places such as basements and in-between walls. As any IAQ (Indoor Air Quality) Specialist can tell you, mold spores in the air may cause health effects to children and people with respiratory conditions such as asthma.

As a general rule of thumb, if the water or mold damage to your home or business is severe enough to warrant an insurance claim, then you shouldn't try to handle the restoration process on your own. Damage that occurs as a result of DIY restoration efforts is typically not covered by insurance, and restoration work can be hazardous for those who haven't been trained for the risks associated with working with soiled water, mold, and water-damaged structures.

 Safety is first and foremost.  If the flooding is not from a clean water source, dealing with raw sewage is very dangerous without the proper equipment and training.

 Peace of mind is so important. By hiring a professional like SERVPRO of Palm Desert, you’re putting the health and safety of your family first.

Helping a Preschool Clean Up

8/1/2019 (Permalink)

Keeping Children's Environment Safe and Clean

There’s never a good time for flooding or water damage to strike your business. So when an emergency situation happened at one of Palm Desert’s local preschools, they called SERVPRO of Palm Desert. Our team has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. If you suffer water damage in the Palm Desert or Rancho Mirage area, we will respond quickly to limit the damage and manage the restoration project to completion.

Educational institutions can depend on their local SERVPRO® professionals for fast, thorough service in the event of fire, water or mold damage. With 24-hour emergency response, SERVPRO® of Palm Desert provides mitigation, cleanup and restoration services to reduce recovery costs and to help ensure minimal interruption to your curriculum. Your local SERVPRO® of Palm Desert also provides expert cleaning for emergencies or special needs exceeding routine janitorial capabilities, including stain removal, upholstery and drapery dry cleaning, indoor air quality and vandalism cleanup. Our Professionals are trained to clean and sanitize building materials, surfaces and contents following restoration industry standards, using professional cleaning products and EPA registered cleaners and disinfectants. Call us today for a free estimate. 

Water Can't Hide from SERVPRO!

7/2/2019 (Permalink)

Water on the move

Water Can’t Hide from SERVPRO!

Have you ever witnessed the disappearing water trick, where a magician causes water poured into a cup to magically vanish, as if into thin air? (Spoiler alert: sodium polyacrylate, the stuff in disposable diapers, is first put in the bottom of the cup to soak up the water!)

But water will disappear even without any “magic” involved. It’s very adept at hiding and can be exceedingly hard to find. It sometimes hides so effectively that it can’t be detected unless special meters are used. Why is this important to know? Because even though water is essential for life, it’s also one the most destructive elements that can attack your home or business.

Water can be elusive because of the way that it moves. It spreads out like the letter "T" – moving out and downward from its source. Even if water looks to be setting still, it really isn’t. Gravity continues to pull it down into the surface of the material it’s resting on. And as it moves, it spreads and soaks into whatever porous (allowing liquid or air to pass through) materials it comes into contact with. But after spreading out and down, it also has another trick up its sleeve. It can also move up. It does this by wicking action. For example, water sitting at the base of drywall can wick up the wall at a rate of one inch per hour for the first 24 hours! Kind of like a sponge sitting on your counter wicks up the water it comes into contact with. 

Because of water’s meandering ways, it can easily hide inside insulation, behind walls and cabinets and in sub-floors. Even if a surface feels dry, there may still be moisture hiding underneath or inside of it. What this can mean for your home or business is that secondary damage like mold or warping can occur. It can even ruin expensive hardwood floors.

If you have, or even if you suspect you may have water damage, it’s highly important that a professional from SERVPRO of Palm Desert comes out and tests for moisture with specialized moisture meters and thermal imaging cameras. With this equipment, we’ll be able to locate the confines of the affected area and show you the scope of the damage. Then our techs will go to work removing and drying up the moisture to ensure that no further damage occurs, making it "Like it never even happened."

Why do we do this? Because water can’t hide from SERVPRO!

Fire dangers in the aftermath

7/2/2019 (Permalink)

Cleaning up after fire.

Fire Dangers After You Think It Is Over!

There’s been a fire at your home or business. Once the firemen leave, your first inclination may be to go inside the structure to see what you can salvage and start the cleaning process. But cleaning up after a fire is much more complicated than regular cleaning. It’s also very dangerous. Because once the last flame has been snuffed out, the dangers from a fire continue.

Soot Hazards

Since fire destroys all materials, the soot that covers everything you touch and that you kick up in the air is full of toxic substances. One of the most important things to do is order an Asbestos Test to make sure the materials do not have asbestos. This testing will be done by a 3rd party that is a licensed hygenist. The professionals at SERVPRO of Palm Desert wear heavy duty personal protection equipment (PPE) on fire mitigation jobs until all the soot is removed. Here are some of the poisons found in the soot and ashes of a building fire:

· Mesothelioma (cancer) causing asbestos fibers from building materials

· Carbon materials can produce carbon monoxide, ammonia, and nitrogen oxides

· PVC can create hydrogen chloride, phosgene (used as a chemical weapon during World War I), dioxin, Refrigerant-40, bromomethane (a pesticide), etc.

· Hydrogen sulfide and sulfur dioxide (poisonous gasses)

· Petroleum based items can produce formaldehyde, acrolein, furfural, cresols, and other harmful chemicals

· Even wood smoke releases more than 100 chemicals also found in cigarette smoke

Removing the Odors

One of the main aftereffects of a fire are odors. These can be difficult to remove without professional know-how and equipment. For instance, did you know that several factors can impact the strength of fire odors? Some of these are:

• Size - The bigger the fire, the more objects have burned, and thus there’s been more smoke.

• Length -The longer a structure has been exposed to smoke, the more deeply odor has seeped into porous materials.

• Space - When a fire occurs in a smaller room, the smoke odor becomes more intense and concentrated.

• Stuff - Not all odors are equal. For instance, burning wood, plastic and protein, all emit different smells with varied consistency.

SERVPRO of Palm Desert has the knowledge and equipment to eliminate the diverse and pungent odors that occur after a fire. Besides the easily accessible areas, we also examine wall cavities, duct work, crawl spaces and plumbing chases to establish whether they also suffered any smoke or fire damage. We’ll ensure that they’re cleaned, repaired and that all traces of odor are removed.

So as tempting as it may be to rush back into your fire damaged home or business once the fire is out, play it safe and call SERVPRO of Palm Desert first so that we can safely make it “Like it never even happened."

Accidents Happen in Palm Desert, But Don't Let Smoke Ruin the Party

4/23/2019 (Permalink)

Accidents Can Happen When We Are Distracted but There is Help to Restore Your Home!

SERVPRO Exists to Restore Fire Damage From Your Palm Desert Home

What starts as an innocent party may turn into significant damage in just a few minutes. Perhaps you are hosting a gathering in your home in Palm Desert and leave the stove unattended to greet your guests only to come back to a kitchen engulfed in flames. Alternatively, a scented candle is left too close to your window treatments, and they catch on fire. The reality is that accidents happen and as homeowners, we are always vulnerable to being a victim. 

Mitigating the losses in your Palm Desert home due to fire is mostly dependent on how quickly you reach out to a professional team to restore your home. Thankfully, our SERVPRO rapid response team is available 24/7 and can begin the assessment of damage shortly after receiving your call. Our formal training lets us gauge both the nature of the fire and the type of residue it left behind, allowing us to tailor our approach specifically to your needs. 

Contrary to what most people think, smoke also contains small particles that when combined with humidity in the air can become acidic. Our SERVPRO technicians know exactly how to work within this environment while wearing protective personal equipment and looking at how the resulting soot settles onto the surfaces of your home. The damage to your furniture and belongings is proportionate to the amount of time this acidic residue remains on them. 

Aside from the apparent damage smoke causes, there is also the lingering smell that can permeate your whole home. When our SERVPRO crew works to eliminate that foul smell we take into account just how porous each surface is and how the soot got there. In our process, we attempt to follow the same route the smoke took to saturate your belongings with odor-fighting solutions. This specific odor-fighting approach makes our services efficient and effective, returning your home to you as soon as possible. 

An accidental fire in your home should not turn into a tragedy. SERVPRO of Palm Desert holds the solutions to your specific problems, and we are quick to implement it. Call us at (760) 346-7270 and let us leave your home “Like it never even happened.”

SERVPRO of Palm Desert named Rancho Mirage Chamber of Commerce Small Business of the Year

2/5/2019 (Permalink)

SERVPRO of Palm Desert Team

We are still holding strong with accolades from our community from last year's Rammy Awards.

2019 Rammy Award presentations:

The Rising Star Award goes to:  Rancho Mirage Wine & Food Festival.

The Business Person of the Year award goes to:  Todd Blue, indiGO Auto Group.

The Nonprofit of the Year award goes to:  The Living Desert Zoo & Gardens.

The Small Business of the Year award goes to: SERVPRO of Palm Desert.

The Medium Business of the Year award goes to:  Maracas Cantina.

The Large Business of the Year award goes to:  The Westin Mission Hills Golf Resort & Spa.

The Lifetime Achievement Award goes to: Dodie Bracken.

The Barbara Sinatra Distinguished Citizen of the Year Award goes to:  Chairman Jeff Grubbe, Agua Caliente Band of Cahuilla Indians.

Fire Safety Tips

1/4/2019 (Permalink)

Fire Safety is Everyone's Responsibility

For most people, homes are one-time assets, containing their most precious belongings. A home is the most important thing you own. It is prudent to ensure the security of your home and family from destructive elements such as fire.

Many homes are destroyed due to fires. Fires may occur due to accidents through carelessness or negligence. It is therefore essential to know of ways and means to keep your house safe from fires.

Follow these top 10 fire safety tips;

1. Fit a smoke alarm and check it regularly.
2. Make a fire action plan so that everyone in your house knows how to escape in the event of fire.
3. Take care when cooking with hot oil and think about using thermostatically controlled deep fat fryers.
4. Never leave lit candles unattended.
5. Ensure cigarettes are stubbed out and disposed of carefully.
6. Never smoke in bed.
7. Keep matches and lighters away from children.
8. Keep clothing away from heating appliances.
9. Take care in the kitchen! Accidents while cooking account for a large number of fires in the home.
10. Take special care when you are tired or when you've been drinking. 

Fire damage can be devastating for you and your family.  SERVPRO of Palm Desert has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet. Give SERVPRO of Palm Desert a call at (760) 346-7270.

The Benefits of Contacting SERVPRO’s Water Removal Experts In The Coachella Valley

1/3/2019 (Permalink)

SERVPRO of Palm Desert uses specialized equipment for proper water removal.

Did you know that one of the most significant issues regarding improper water removal in your home is mold growth? Homeowners that neglect to take immediate action or mishandle water removal can often experience unnecessary damages, lowered property values, or even severe risks to their health due to microbial growth. No one wants that to happen, so take this opportunity to understand more about what the benefits of contacting a professional can be.

Water removal technicians handle a variety of situations every day. A quality company, will only send trained personnel, that understands the categories of water damage and how they affect your property. If you are concerned that the source of your problem is anything other than a clean water source, you need IICRC-certified professionals, like those offered at SERVPRO of Palm Desert, who can help to handle and correct the situation quickly.

A Category 1 water damage, involves dealing with water coming from a clean or sanitary source. A broken water supply line, toilet tank, or water heater burst all fall into this category. However, just because the source was initially clean, does not mean that with time, the water cannot become contaminated. A Category 2 water damage, involves contaminants from an overflowing washing machine, toilet, or dishwasher. Lastly, a Category 3 water damage, consists of exposure to black water, better known as sewage. 

SERVPRO technicians always take the time to explain what is happening on your property in detail. We want you to understand the problem and understand what needs to happen to get things under control. Each category of water is different and is mitigated differently as well.

SERVPRO of Palm Desert understands what actions to take in order to handle water removal around drywall, insulation, framing, flooring, and even your sub-floor. We use a variety of hand-held and truck-mounted water extractors, as well as dehumidifiers, hygrometers, negative airflow machines, and air movers to control the environment in your home after exposure.

The technicians at SERVPRO of Palm Desert make themselves available 24-hours a day, 7-days a week to perform quality services throughout our local community. Give our office a call at (760) 346-7270.

Christmas Light Safety

12/1/2018 (Permalink)

A House Decorated with Festive Holiday Lights all over the house and yard.

Pretty lights, candles, and decorations, presents all wrapped and put under the tree are just a few of the items bringing charm and cheer to the holiday season  -  however, if they are not used carefully, your holiday may go from festive to frightening.  

The American Red Cross offers the following safety tips to help greatly reduce the fire risk in your home or business this holiday season.  

*Place Christmas trees, candles and other holiday decorations at least three feet away from heat sources like fireplaces, portable heaters, radiators and heat vents.

*Make sure that light strings and other holiday decorations are in good condition.  Do not use anything with frayed electrical cords and always follow the manufacturer's instructions.  

*Always unplug the tree and holiday lights before leaving the property or going to bed.

*Never use lit candles to decorate a tree.  Always extinguish candles before leaving the room or going to bed.

*Christmas Trees account for hundreds of fires every year so take into account a dry tree versus a well - watered tree. 

SERVPRO of Palm Desert wishes you a safe and happy holiday season!

Why Choose a Professional Mitigation Team?

10/16/2018 (Permalink)

Severe flooding can cause secondary damage to walls, furniture, and appliances. Let us Help!

You might find specific instances or disasters that strike your Palm Desert home that are out of your ability to clean up. In these cases, it is often a wise decision to choose a Professional Restoration company to help you return your property to the way that it used to be. Depending on how severe the damage is, acting quickly could help you speed up the restoration process and help to keep your costs down as well.Water Damage in your home can prove very challenging to overcome. Regardless of the source of the damage, water moves quickly and can affect many areas of your home over just a brief period. When you call in a Restoration Team to help you clean up the water and dry out the damage, a team of our SERVPRO Water Damage Restorers come to your home to access and are ready to proceed when they have updated you what the drying plan will be. First, these experienced professionals are going to make their assessment of the damage that has occurred in your home. This process occurs with a thorough inspection of all of the affected areas and utilizes specialized equipment to see into hidden spaces and between walls to isolate moisture that must get addressed to restore the house successfully.The Water Damage team will explain their drying plan to give you the best understanding of how to dry your home in the quickest manner. We strive to arrive as quickly as possible to help lessen the effects of the water loss and ultimately keep your cost lower. We have the experience and the equipment to mitigate your clean up process quickly and effectively.While you might not always see the need for a professional restoration service for your home, water damages require experience and unique equipment to remediate promptly. 

Give our office a call we will be happy to answer any questions. SERVPRO of Palm Desert 760-346-7270. 

Clothes Dryer Fire Damage

8/13/2018 (Permalink)

SERVPRO of Palm Desert has another cleaning option for you for your dryer vent. We will always be happy to come out and give you a free estimate to determine if your dryer vents to the outside of the home or to the roof top. 

According to the U.S. Consumer Product Safety Commission, there are an estimated annual 15,500 fires, 10 deaths and 10 injuries due to clothes dryer fires.  

It is something consumers may not think about as we use our machines to help our households function. 

Only you can prevent clothes dryer fires.  Proper Installation & Choice of Building Materials to include:

1. Make sure the dryer duct is made of solid metallic material. Both vinyl and foil are combustible and spiral-wound surfaces tend to catch lint more readily.
2. The dryer duct should vent to the exterior and in no case should it vent to the attic or crawlspace. Avoid the use of inside heat recovery divert-er valves or termination boxes, which do not comply with current standards.
3. Avoid kinking or crushing the dryer duct to make up for installation in tight quarters -this further restricts airflow. If you really want to save the extra space, the Dryer box is a new invention that allows the dryer to be safely installed against the wall.
4. Minimize the length of the exhaust duct (maximum recommended lengths depend on a number of factors, such as number of bends, and vary by model-check with your manufacturer for their specifications). If this is not possible, you can install a dryer duct booster.
5. If at all possible, use 4-inch diameter vent pipe and exterior exhaust hoods that have openings of sixteen square inches or more, which offer the least resistance to air flow.
6. Don’t use screws to put your vent pipe together – the screw shafts inside the piping collect lint and cause additional friction.

Why Do Carpets Seem to Smell Worse in Hot Weather?

8/7/2018 (Permalink)

Do your carpets have an unpleasant odor?

The Palm Desert Residents are all to familiar with hot weather. Here in the desert as the Hot Weather increases so does a little known issue that many SERVPRO carpet cleaners have run into in their daily cleanings. The reason carpets seem to have an odor in hot weather is the volatile compounds, the source of the majority of all odors - become much more easily airborne as the room temperature increases. Bacteria grows quickly as temperatures rise, so a carpet that has no detectable odor before you arrive on the job might soon smell after a hot water extraction. 

That's why, for example, an area of carpet soiled by a pet in the winter might not be noticed until it gets warmer in the spring and summer. When a carpet cleaner cleans this hidden urine spot with hot water, the heat and moisture provides food to the bacteria that feeds on urine residues and they start to multiply. Bacteria also feeds on food residues, such as a glass of milk spilled in the winter that was blotted, but not fully cleaned. This kind of soil can smell sour after carpet cleaning. Bacteria multiply very rapidly once activated, thus causing odors to appear quickly.

SERVPRO of Palm Desert technicians have the ability to use their SERVPRO products to deal with these stains and unpleasant odors and clean your carpets "Like it never even happened."

Why Duct Cleaning?

8/1/2018 (Permalink)

Improve the Quality of your Indoor Air with Duct Cleaning

SERVPRO of Palm Desert is happy to offer Duct Cleaning Services. We have been very successful in our training and implementation of this service to our Palm Desert Residents. This is a much needed value to our Fire & Smoke Damage Restoration jobs, Mold Remediation, Cigarette Smoke, Cigar Smoke and various other related issues.

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business. If your HVAC has been operating for some time without attention, it could be circulating odors, dust and other contaminates. Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. SERVPRO of Palm Desert will make recommendations about the best way to address any indoor air quality concerns. Our goal is to save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

Helps to restore peak energy efficiency.

May help to eliminate offensive odors.

Helps reduce the potential for mold growth.

For more information on duct cleaning contact your SERVPRO of Palm Desert today at 760-346-7270. We are nearby and ready to serve you.

SERVPRO of Palm Desert named Palm Desert Area Chamber of Commerce Business Woman of the Year

7/3/2018 (Permalink)

Ronda Henry accepting the award as the Business Woman of the Year with her husband, Patrick Henry.

The 64th Annual Business Awards and Installation Dinner for the Palm Desert Area Chamber of Commerce.   SERVPRO of Palm Desert was honored to be named one of the newest board members for the Chamber. We have many great ideas and excellent team members to interact with. 

The business awards were presented to:

Diane Kovalsky for the Chairman’s Achievement Award
Tammy Martin for Ambassador of the Year
Gil Reyes (Hotel PASEO) for Emerging Leader of the Year
Ronda Henry (SERVPRO of Palm Desert) for Business Woman of the Year
John Sloan (John Sloan Real Estate Group) for Business Man of the Year
Robert Half for Small Member Business of the Year
Desert Adventures for Medium Member Business of the Year
Renova Energy for Large Member Business of the Year
Loving All Animals Org for Non-Profit Business of the Year
Mary Helen Kelly for the Cris Romero Community Spirit Award
Eric Ceja for the City of Palm Desert Award of Excellence
Patrick Klein (The Gardens on El Paseo and El Paseo Village) for Citizen of the Year

Ronda Henry was selected by the Chamber because she is actively involved in the Palm Desert Area Chamber of Commerce as a leader in our Profit Connection program, and in many Chamber events throughout the year.  She also has taken on leadership roles in community non-profit organizations.  Ronda has many events through out the year both in her personal life and professional with SERVPRO of Palm Desert. 

We are grateful for the opportunity to serve our community. 

2018 California Desert Association of Realtors Scholarship Breakfast

5/25/2018 (Permalink)

Valley students receiving their scholarship certificates

2018 California Desert Association of Realtors Scholarship Breakfast

California Desert Association of Realtors looks for students that want to continue their education at a local college and then aspire to look for a career right here in our community.

SERVPRO of Palm Desert was honored to be part of a committee that selected two candidates from Palm Desert High School, two candidates from Palm Springs High School & two candidates from Rancho Mirage High School for Scholarship Awards presented by California Desert Association of Realtors.

Local Coachella Valley High School Seniors were awarded Scholarships by the California Desert Association of Realtors. We were joined by over twenty two students from area public High Schools and we celebrated them for receiving $1000 scholarships from CDAR. The event was held at the beautiful, The Lakes Country Club.

Emergency Ready Plan

5/25/2018 (Permalink)

No One Plans for a Disaster, but you can Prepare for it!

Disasters and emergencies often strike without warning.  Planning for disasters is critically important to your communities and companies.  By compiling a comprehensive information resource – an Emergency READY Plan – you are letting your constituents know you care enough to plan for their well-being.  In any size disaster, speed matters.  A prompt response makes the homeowners and employees feel cared for.  A fast response can also save resources and can minimize interruption and associated lost work days.  It can also save thousands of dollars in reduced secondary damage.

For these reasons, SERVPRO began a National partnership in 2013 with the American Red Cross as the largest corporate sponsor for the Ready Rating Program.  This program encourages families and businesses to prepare ahead of time for disasters.   To facilitate readiness, the American Red Cross and SERVPRO developed the Emergency READY Profile (ERP), a free APP that anyone, including community associations, can use to prepare their personalized plan.

The ERP helps you compile all the necessary information that the American Red Cross and SERVPRO have learned is vital in case of an emergency.  The ERP is completely customizable to suit a family or an entire community.   It identifies local emergency contact information such as fire, police and hospital contacts.  It has local utility contact information, with a detailed description of utility shut off locations.  Free physical shut-off tags are also available through SERVPRO to make recognition easier.  Additionally, a photo can be uploaded of each utility location, providing a visual aide for quick reference. 

The ERP also identifies the company’s name, title, phone number and email of all primary contacts needed to begin cleanup and restoration, including maintenance contacts and property manager information.  Other contacts can be added such as a preferred electrician, flooring company, HVAC contractor or plumber.  There is a section in the ERP for insurance contact information, whether it be for the structural areas or contents.  You can also list the carrier, broker and policy number for quick reference in the event of an emergency.

The ERP also provides a property overview portion that is a one-page snapshot of your business, community or home.  It provides the address, a photo and directions to your location.  It includes the total square footage, the year the property was built and if there are any hazardous materials onsite.  Building access information is also included to accelerate a smooth response to any disaster.

By developing an ERP and having an immediate plan of action, you can help minimize the amount of time your business, home or community is incapacitated.  Knowing what to do, who to call and what to expect in advance is the key to timely mitigation.  Timely mitigation minimizes the effects of water and fire damage allowing your property and business to be restored at an advanced rate, lessening downtime. 

The ERP is a no cost assessment of your facility.  If you don’t already have an emergency plan for your home or community, the SERVPRO® Emergency READY Profile will help you gather critical information needed to begin mitigation and recovery services.  This is a great value at no cost.  It was purposely designed to contain only the critical information needed in the event of an emergency.  Having a quick reference provides solutions in advance of an emergency, so that during the emergency you are "ready for whatever happens."

Once all the information is captured, it can be printed, viewed on a smartphone and shared electronically. Your complete ERP will also include weather alert information, disaster preparedness tips and mitigation tips on what to do until help arrives. 

The free APP is available on iPhone and Android under SERVPRO Emergency READY Plan.

Ronda Henry, Business Development Specialist, SERVPRO of Palm Desert

Ronda Henry is available to help home owners and businesses prepare their ERP.  She has been with SERVPRO of Palm Desert for four years. After extensive training in the front office, Ronda is now part of the sales and marketing team.  Ronda enjoys helping her clients learn more about SERVPRO and preparing for emergencies.   Ronda can be reached at 760-851-4640 (Cell) or by email at ronda@SERVPROpalmdesert.com.

Discovering Sources of Water

4/2/2018 (Permalink)

Broken Supply Line in the Back of Toilet

SERVPRO of Palm Desert is a reliable and trusted water damage company with plenty of experience to get the job done quickly and efficiently. We always advise our customers to address the damage issue before it escalates and causes more damage to your property. We are available around the clock, 24 hours a day, 7 days a week, 365 days a year. We are dedicated professionals that are ready, willing, and able to clean up after any size disaster.

Discovering Sources of Water Damage

If you discover a water leak in your home, the first few minutes are critical.  The top priority is to avoid panic and focus on getting the source of the water stopped.  The most common water leaks in a home can be traced to the kitchen or a bathroom. 

Most all common water supplies in a residence have a cut-off valve nearby and all valves can be turned off with a clockwise turn.  If the source of the leak is your washing machine, the valves to turn off the flow are located behind the machine.  Do not disconnect the hoses.  Instead, turn off the water flow where the hoses are connected in the wall. 

In the kitchen, you will find shut-off values for the faucet under the sink.  This is also where you will most likely find the shut-off valve for an ice maker, if your freezer is equipped with one.  The valve that controls your sink is usually the same valve that provides flow to your dishwasher.  In a bathroom, cutoff valves are below the sink and may be within a sink cabinet if you have one.  The supply line for the toilet is commonly located under and behind the seat. 

A water heater can also be the source of your leak.  If it is a gas tank, turn off the gas supply first then turn off the water.  The water supply valve is usually located near or above the top of the tank.

Stopping the leak at its source as quickly as possible will minimize damage to cabinets, floors, walls and contents.  Within a single minute, several gallons of water can flow into your home and saturate anything in its path, including adjacent rooms. 

Some leaks cannot be stopped with an inside valve so the water supply to your house has to be turned off.  Lines carrying water into your home come from a main line outside that can usually be found close to the street where your water meter is located. 

At SERVPRO of Palm Desert, we are experts at mitigating water damages. Our skilled technicians work quickly and efficiently to extract the water, assess the damage, install drying equipment and dry your property to its preloss condition. SERPVPRO can provide you with the information and services you need to make water damage “Like it never even happened.”  Call us today 760-346-7270. We are here to help! 

Carbon Monoxide: The Silent Killer

1/19/2018 (Permalink)

Placement of carbon monoxide detectors is very important

Carbon Monoxide is a gas you cannot see, taste or smell.  According to ready.gov, an average of 430 Americans die each year from unintentional carbon monoxide (CO) poisoning.  Oftentimes, it is the result of faulty, improperly used, or vented consumer products like furnaces, ranges, water heaters, room heaters and engine-powered equipment, such as portable generators.  

However, there are precautions you can take to help protect yourself, your family, and your employees from deadly carbon monoxide fumes.

Reduce the chance of carbon monoxide exposure in your workplace by performing regular maintenance on equipment and appliances that can produce carbon monoxide.  Install carbon monoxide detectors on every level of the home, including outside of all bedrooms.  

Consider having all fuel-burning heating equipment and chimneys serviced annually by a professional.  Use portable generators only in well ventilated areas away from doors, windows, vents and any other opening to prevent fumes from entering the home.

For additional carbon monoxide safety information, visit usfa.fema.gov or osha.gov.

Widespread Flu Across Most of U.S.

1/19/2018 (Permalink)

Most severe flu season in years

More and more people are sick with the flu across the country and the American Red Cross has steps people can follow to help prevent the spread of the flu.

Influenza is now widespread in 46 states, up from 36 states just a few days ago. The Centers for Disease Control (CDC) reports the situation is similar to what was seen at the peak of the 2014-2015 season, the most severe flu season in recent years. Most of the time flu activity peaks between December and February, although activity can last as late as May. 

FLU SAFETY

Flu vaccine is the best available way to protect against influenza. CDC recommends that everyone 6 months and older get an injectable flu vaccine as soon as possible. More information, including flu safety checklists in several languages, is available at the flu safety link above. To help stop the spread of influenza:

• Stay home if you’re sick.
• Wash hands often, especially after coughing or sneezing. If soap and water are not available, use an alcohol based hand-sanitizer.
• Cover your nose and mouth with a tissue or sleeve when coughing or sneezing, and throw the tissue away after use. If a tissue isn’t available, cough or sneeze into your elbow, not your hands.
• Avoid touching your eyes, nose or mouth.
• Avoid close contact with people who are sick.
• If traveling, handle your own belongings. Wash your hands often with soap and water.
• Carry hand sanitizer and anti-bacterial wipes with you. You can use them to wash your hands or wipe down surfaces such as armrests.
• Bring your own pillows and blankets if traveling – they can act as a shield against the seat itself.

THE FLU AND GIVING BLOOD The Red Cross currently has an urgent need for blood and platelet donors of all blood types to give now to help address a winter blood donation shortage. Donors who are healthy and feeling well are urged to schedule donation appointments and invite others to do the same as soon as possible.

Individuals who are not feeling well on the day of donation will be deferred from giving blood. Those who have the flu should wait until they no longer have flu symptoms, have recovered completely and feel well before attempting to donate. Blood donors must feel healthy and well on the day of donation.

You can give blood after receiving the influenza vaccine if you are symptom-free and meet all other eligibility requirements. Neither the flu shot nor the intranasal vaccine is cause for a blood donation deferral, because there is no risk of transmitting influenza after receiving the vaccines.

DO I HAVE THE FLU? The common signs of influenza are high fever, severe body aches, headache, being extremely tired, sore throat, cough, runny or stuffy nose, and vomiting and/or diarrhea (which is more common in children). If you think you have the flu, call your health care provider. Seek immediate care if you have any of these symptoms:

• Fast breathing, trouble breathing or bluish skin color.
• Pain or pressure in the chest or abdomen (adults).
• Confusion or sudden dizziness.
• Not drinking enough fluids, not being able to eat, or severe or persistent vomiting.
• Flu-like symptoms that improve but then return with fever and worse cough.
• Not waking up, being so irritable that the child does not want to be held or not interacting (children).
• Fever with a rash (children).
• No tears when crying or significantly fewer wet diapers than normal (children).

CARING FOR SOMEONE WITH THE FLU If someone in your household does come down with the flu, the Red Cross wants you to know the best way to care for them:

• Designate one person as the caregiver and have the other household members avoid close contact with that person so they won’t become sick.
• Make sure the person stays at home and rests until 24 hours after the fever is gone.
• Designate a sick room for the person if possible.
• Keep the following either in the sick room or near the person: tissues, a trash can lined with a plastic trash bag, alcohol-based hand sanitizer, a cooler or pitcher with ice and drinks, a thermometer and a cup with straw or squeeze bottle to help with drinking.
• Keep everyone’s personal items separate. All household members should avoid sharing pens, papers, clothes, towels, sheets, blankets, food or eating utensils unless cleaned between uses.
• Disinfect doorknobs, switches, handles, computers, telephones, bedside tables, bathroom sinks, toilets, counters, toys and other surfaces that are commonly touched around the home or workplace.
• Wash everyone’s dishes in the dishwasher or by hand using very hot water and soap.
• Wash everyone’s clothes in a standard washing machine as you normally would. Use detergent and very hot water, tumble dry on a hot dryer setting and wash your hands after handling dirty laundry.
• Wear disposable gloves when in contact with or cleaning up body fluids.

DOWNLOAD FIRST AID APP The Red Cross First Aid app includes safety tips on influenza. Download the free app from the app store for your mobile device by searching for “American Red Cross” or by going to redcross.org/apps.

SERVPRO of Palm Desert named Affiliate of the Year

1/19/2018 (Permalink)

Ronda Henry, SERVPRO of Palm Desert, Affiliate of the Year

CDAR held the 2018 Officers and Directors Installation Dinner at the Lakes Country Club. Over one hundred members and local dignitaries joined us as 2018 President Diane Busch was installed and sworn in by  2018 Women’s Council of REALTORS® President Elect Heather Ozur. 2018 C.A.R. President Elect Jared Martin led the installation of the 2018 Officers and Directors: President Elect Scott Newton, Treasurer Robin DuFault, Past President Diana Bernardi, Directors Linda Cappella, Wendy Formica, Mary Funk, Stacey Grande, Susan Marshall, Maurice Stone, Stephanie Taylor, and Stephenie Zinn.

We also recognized several CDAR members for their hard work in 2017. The 2017 REALTOR® of the Year award was given to Diana Bernardi, who has been a member since 2001, has served on nearly every CDAR committee, and served as CDAR President in 2017. She has also been an integral part of merger talks with the Palm Springs Regional Association of REALTORS®. Judy Zeigler, 2016 REALTOR® of the Year, presented the award.

The 2017 Affiliate of the Year was awarded to SERVPRO of Palm Desert, Ronda Henry, who has been a driving force on the Affiliate committee, in addition to serving as chair of the committee in 2018. Don Fese, 2016 Affiliate of the Year, presented the award.

Presidential Service Awards were given by President Diana Bernardi to Rich La Rue and Maurice Stone for their hard work with CDAR this year, and she also presented a gift to Palm Springs Regional Association of REALTORS® President Lucio Bernal.

Eduardo Garcia, California State Assemblymember, Greg Wallis, the District Director for Assemblymember Chad Mayes, Greg Rodriguez, Legislative Analyst for Riverside County 4^th District Supervisor V. Manuel Perez, and Glenn Miller, Indio City Councilmember, were on hand to present President Diana Bernardi and Directors Judy Horn and Carolyn Uhl with certificates thanking them for their service with CDAR leadership. Dignitaries and politicians on hand included Indio Mayor Elaine Holmes, La Quinta Mayor Linda Evans, Palm Desert Mayor Jan Harnik, Indian Wells Councilmember Dana Reed, Palm Desert Mayor Pro Tem Sabby Jonathan, Palm Desert Councilmember Gina Nestande, Rancho Mirage Mayor Pro Tem Richard Kite, Rancho Mirage Councilmember G. Dana Hobart and Rancho Mirage Councilmember Ted Weill.

Director Wendy Formica served as Mistress of Ceremonies for the evening. The invocation was provided by Floyd Rhoades of the Coachella Valley Rescue Mission and the Pledge of Allegiance was led by Mark Hughes of Coldwell Banker. 2018 C.A.R. President Elect Jared Martin led the de-installation of the 2017 CDAR Officers and Directors.

Fire Safety Tips

1/9/2018 (Permalink)

Rancho Mirage Fire Station No. 50 Open House

Rancho Mirage Fire Department Station 50 hosted an open house at their Fire House for chambers members and catered by The Slice and Maracas.  SERVPRO of Palm Desert picked up some information at the station regarding fire safety.

Below are eight important fire safety tips from your Rancho Mirage Fire Department:

#1  Make sure your street number is visible from the street so that public safety personnel can quickly locate your property in case of emergency. 

#2  Prevent landscaping from growing over and around fire hydrants.  The time it takes to search for a fire hydrant could be critical!

#3  Turn off electrical, including ceiling fans, before leaving your residence for an extended period.  Ceiling fan motors can overheat and cause fires if left on for extended periods.

#4  The sale, offering for sale, display, possession or discharge of fireworks by any person or entity within Rancho Mirage is prohibited.

#5  Do not store flammable items near a heat source, such as a hot water heater, as they can combust.

#6  Fire extinguishers should always be kept in the home and checked on an annual basis.  Fire extinguishers are a requirement for businesses.

#7  Keep fresh batteries in your smoke detectors by replacing them twice a year.  A good reminder is to change them when you set your clocks ahead/back for daylight saving time.

#8  Keep a wrench near your gas shut off valve at all times and consider turning off the gas when you leave your residence for an extended period.

SERVPRO of Palm Desert has served the Coachella Valley since 1967.  Give us a call at SERVPRO of Palm Desert and we will help you in the event that there is a fire or flood in your home.  We are available 24 hours a day/7 days a week/365 days a year.

FLOOD DAMAGE CAN BE DESTRUCTIVE TO YOUR PROPERTY

1/2/2018 (Permalink)

Flood Damage Restoration

As a homeowner, flood damage can be very destructive, and if you do not take care of it right away, the extra water in you home can cause electrical hazards and expensive damage to your home.  It can also lead to the growth of hazardous mold.  Therefore, when the worst happens, you need to call our experts at SERVPRO of Palm Desert so that we can come in with our professionals and equipment to dry out your home as quickly as possible.  

When your home floods it can be one of the most destructive forms of damage you can experience.

We also understand that it is a very stressful time.  That is why our team of caring, trained and professional Water Damage Technicians is here when you need us at any time.  We will lead you through the process, step by step, and do all that is needed efficiently and quickly, so we can get your home and life back to normal as soon as possible.  When the unexpected happens, we at SERVPRO of Palm Desert can be to your home quickly to get you home cleaned up.  With our rapid response, your walls, floors, and personal property will have a much better chance of being restored to its original state.

Sources from outside or inside the structure can cause water intrusions to your home.  Excessive rain can over saturate the ground, which results in hydrostatic pressure.  This happens when the moisture outside your home or foundational wall is greater than the pressure inside.  Since water naturally seeks out lower pressure, this can result in foundational leaks, and even cracking.  We use professional equipment at SERVPRO of Palm Desert to efficiently and quickly remove the water before it begins to cause damage to your structure and other, secondary water problems.  We will also bring in dehumidifiers which work to get rid of any moisture and start moving the air to assist in drying out your home.  Once the water and moisture are entirely removed, we clean, sanitize and treat with an antimicrobial agent to ensure that you don't experience any mold growth.  We work with you each step of the way and can also work with your insurance company so that your claim gets processed as fast as possible.

When you experience any flood damage, contact us right away at SERVPRO of Palm Desert so that we can quickly come out and restore your property.  We have the skilled technicians on hand at all hours to assist you when you call us at 760-346-7270.

Helping Schools Provide Clean, Healthy Environments

8/7/2017 (Permalink)

Back to School season is here!

Educational institutions can depend on their local SERVPRO of Palm Desert for fast, thorough service in the event of fire, water or mold damage.  With 24-hour emergency response, SERVPRO of Palm Desert provides mitigation, cleanup and restoration services to reduce recovery costs and to help ensure minimal interruption to you curriculum.  Your local SERVPRO of Palm Desert also provides expert cleaning for emergencies or special needs exceeding routine janitorial capabilities, including stain removal, upholstery and drapery dry cleaning, indoor air quality and vandalism cleanup.  Our professionals are trained to clean and sanitize building materials, surfaces and contents following restoration industry standards, using professional cleaning products and EPA registered cleaners and disinfectants. We are trusted by hundreds of insurance companies nationwide.  We have served the Coachella Valley since 1967.  Call us today for a free estimate.  

Dryer Vent Cleaning

8/4/2017 (Permalink)

Check your dryer vent on a regular basis.

Excessive lint build up occurs slowly and gradually. You don't realize it is happening. You think that by cleaning out the lint filter after each use you are doing your job and maintaining the dryer. Not quite!

A full load of wet clothes contains about a half gallon of water. Lint is created from the clothes as water is removed during the drying process. This lint will build up in crevices deep down inside the lint filter trap, and all along the dryer vent hose. At the end of the day, your dryer is the number 1 source of fire in the home.

In 1999 the U.S. Consumer Product Safety Commission (USCPSC) developed a report called the “Report on Electric and Gas Clothes Dryers.” In that report, they determined that of the 15,000 fires studied in one year, electric dryers were over 2.5 times more likely to be the cause of the fire than gas dryer. Fires originated most frequently from two places: dryer venting and the lint trap.

What are the warning signs that dangerous lint build-up is occurring in your dryer and venting system? Well, the symptoms may include:

* Clothes take longer and longer to dry

* Clothes don't fully dry

* Clothes are hotter than normal at the end of the drying cycle

* The outside of dryer gets very hot

* The outside exhaust vent flapper does not open very much indicating low exhaust velocity

* Laundry room becomes more humid than it is usually

* Burnt smell is evident in the laundry room

Give us a call at SERVPRO of Palm Desert and we will help you eliminate this fire hazard in your home.

Why Do Carpets Seem to Smell Worse in Hot Weather?

7/25/2017 (Permalink)

Odors in Carpet Increase in Hot Weather

As the Hot Weather increases so does a little known issue that many SERVPRO carpet cleaners have run into in their daily cleanings. The reason carpets seem to have an odor in hot weather is the volatile compounds, the source of the majority of all odors - become much more easily airborne as the room temperature increases. Bacteria grows quickly as temperatures rise, so a carpet that has no detectable odor before you arrive on the job might soon smell after a hot water extraction.

That's why, for example, an area of carpet soiled by a pet in the winter might not be noticed until it gets warmer in the spring. When a carpet cleaner cleans this hidden urine spot with hot water, the heat and moisture provides food to the bacteria that feeds on urine residues and they start to multiply. Bacteria also feeds on food residues, such as a glass of milk spilled in the winter that was blotted, but not fully cleaned. This kind of soil can smell sour after carpet cleaning. Bacteria multiply very rapidly once activated, thus causing odors to appear quickly.

SERVPRO of Palm Desert technicians have the ability to use their SERVPRO products to deal with these stains and unpleasant odors and clean your carpets "Like it never even happened."

Sound the Alarm, Save A Life

7/10/2017 (Permalink)

Team up with SERVPRO of Palm Desert, The American Red Cross and our local Fire Department

Sound the Alarm, Save a Life!

Every day 7 people die in home fires. You can help change that. This fall, the American Red Cross will team up with fire departments, volunteers, and partners to Sound the Alarm with home fire safety and smoke alarm installation events. Volunteers will install 100,000 FREE smoke alarms in more than 100 at-risk communities across the country. The American Red Cross will also mark a major milestone - they will reach the 1-millionth smoke alarm installation since 2014!!

Help us in helping The American Red Cross "Sound the Alarm" about fire safety and prevent these needless tragedies.

SERVPRO began a National partnership in March of 2013 with the American Red Cross as the largest corporate sponsor for the Ready Rating Program. SERVPRO has renewed our commitment to the Red Cross by supporting the Home Fire Preparedness Campaign. The Home Fire Preparedness Campaign aligns with SERVPRO of Palm Desert residential market and is aimed at reducing home fire deaths and injuries across the Coachella Valley.

Go to soundthealarm.org to learn how you can make a difference.

2017 Nine Cities Blood Drive Challenge

7/10/2017 (Permalink)

Ronda Henry, SERVPRO of Palm Desert, giving blood at the Nine Cities Blood Drive Challenge

The 2017 Nine Cities Blood Drive Challenge is on! Coachella Valley communities are going head-to-head to collect the most LifeStream blood donations to assist local hospital patients.  Our very own, Ronda Henry of SERVPRO of Palm Desert gave her donation this past weekend at the Palm Desert Community Center.

Speaking of challenges, summer is the most challenging time of year for hospitals to maintain ample blood supplies for emergency and everyday needs. Your help at this time is especially critical!

Round up the neighbors – donate blood – make your city #1!

Those who give the gift of blood are helping everybody. Donating blood is one act in which society prospers. Think about it – there are no specifics from donors when it comes to giving blood, no questions as to their motivation, and no limits on the gratitude of those on the receiving end of this priceless gift. Clearly, blood donation matters.  At SERVPRO of Palm Desert, we care about saving lives in our Coachella Valley.

Nine Cities Blood Drive Challenge Schedule:

PALM DESERT: Saturday, July 8, 8 a.m. – 2 p.m.
Community Center, 43900 San Pablo Ave.

COACHELLA: Thursday, July 13, 12:30 – 6:30 p.m.
Senior Center, 1540 7th St.

CATHEDRAL CITY: Friday, July 14, 12 – 6 p.m.
library, 33520 Date Palm Drive

LA QUINTA: Saturday, July 15, 8:30 a.m. – 2:30 p.m.
Wellness Center, 78450 Avenida la Fonda

PALM SPRINGS: Wednesday, July 19, 12 – 6 p.m.
Palm Springs Teachers’ Association, 180 N. Luring Drive

INDIAN WELLS: Friday, July 21, 8 a.m. – 1 p.m.
Indian Wells Golf Resort, 44500 Indian Wells Lane

RANCHO MIRAGE: Wednesday, July 26, 10 a.m. – 3 p.m.
library, 71100 Highway 111

INDIO: Thursday, July 27, 11 a.m. – 5 p.m.
Teen Center, 81678 Ave. 46

DESERT HOT SPRINGS: Saturday, July 29, 9 a.m. – 3 p.m.
Health and Wellness Center, 11750 Cholla Drive

For more information or to make an appointment to give blood, call 800-879-4484.

Why Duct Cleaning?

7/10/2017 (Permalink)

Improve the Quality of Your Indoor Air with Duct Cleaning

SERVPRO of Palm Desert is offering Duct Cleaning Services. We have been so successful in our training and implementation of this service. This is a much needed value to our Fire & Smoke Damage Restoration jobs, Mold Remediation, Cigarette Smoke, Cigar Smoke and various other related jobs.

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business. If your HVAC has been operating for some time without attention, it could be circulating odors, dust and other contaminates. Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. SERVPRO of Palm Desert will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

Helps to restore peak energy efficiency.

May help to eliminate offensive odors.

Helps reduce the potential for mold growth.

For more information on duct cleaning contact your SERVPRO of Palm Desert today at 760-346-7270. We are nearby and ready to serve you.

Discovering Sources of Water Damage

3/30/2017 (Permalink)

Broken Supply Line in Back of Toilet

SERVPRO of Palm Desert is a reliable and trusted water damage company with plenty of experience to get the job done quickly and efficiently. We always advise our customers to address the damage issue before it escalates and causes more damage to your property. We are available around the clock, 24 hours a day, 7 days a week, 365 days a year. We are dedicated professionals that are ready, willing, and able to clean up after any size disaster.

Discovering Sources of Water Damage

If you discover a water leak in your home, the first few minutes are critical.  The top priority is to avoid panic and focus on getting the source of the water stopped.  The most common water leaks in a home can be traced to the kitchen or a bathroom. 

Most all common water supplies in a residence have a cut-off valve nearby and all valves can be turned off with a clockwise turn.  If the source of the leak is your washing machine, the valves to turn off the flow are located behind the machine.  Do not disconnect the hoses.  Instead, turn off the water flow where the hoses are connected in the wall. 

In the kitchen, you will find shut-off values for the faucet under the sink.  This is also where you will most likely find the shut-off valve for an ice maker, if your freezer is equipped with one.  The valve that controls your sink is usually the same valve that provides flow to your dishwasher.  In a bathroom, cutoff valves are below the sink and may be within a sink cabinet if you have one.  The supply line for the toilet is commonly located under and behind the seat. 

A water heater can also be the source of your leak.  If it is a gas tank, turn off the gas supply first then turn off the water.  The water supply valve is usually located near or above the top of the tank.

Stopping the leak at its source as quickly as possible will minimize damage to cabinets, floors, walls and contents.  Within a single minute, several gallons of water can flow into your home and saturate anything in its path, including adjacent rooms. 

Some leaks cannot be stopped with an inside valve so the water supply to your house has to be turned off.  Lines carrying water into your home come from a main line outside that can usually be found close to the street where your water meter is located. 

At SERVPRO of Palm Desert, we are experts at mitigating water damages. Our skilled technicians work quickly and efficiently to extract the water, assess the damage, install drying equipment and dry your property to its preloss condition. SERPVPRO can provide you with the information and services you need to make water damage “Like it never even happened.”  Call us today 760-346-7270. We are here to help! 

ELIMINATE MOLD PROBLEMS

3/2/2017 (Permalink)

Mold Odors in the Laundry Room

SERVPRO's Palm Desert Remediation Can Eliminate Mold Problems

No one wants mold damage anywhere in their home, but the laundry room is a common and frustrating area where it makes itself known. You try to remove the mold yourself without success and finally ask, "what company near me holds the key to complete mold remediation?" The answer is SERVPRO, your local mold management and remediation experts. 
 
It is not surprising that mold damage plagues your Palm Desert laundry room. Plenty of organic material and a wide range of microbial accelerants lie in your laundry room. The area is isolated, in an out of the way corner of your home. The long term leaks on the back of your washer itself is a treasure trove of nooks and crannies that hide mold growth. You sniff the musty odor every time you open the door to the laundry room.  
 
Dealing with persistent mold is not a do it yourself job. All your efforts fail because mold is a tricky problem that requires remediation experts from SERVPRO to conquer. Mold can hide behind cabinet areas in places you may not be able to visibly see. Hoses and other plumbing connections may be examined for leaks and evidence of mold growth. 
 
The washer and dryer themselves are possibly a source of mold contamination. Our Mold Professionals may require a Mold Test by a 3rd party for air quality and spore count. If Hoses and seals are the problems, a referral to an appliance repair specialist makes sense. Proper Containment and Mold Remediation can move your laundry room back to fresh-smelling instead of odor-creating. 
 
If you have concerns and detect odors or see suspect microbial growth, call our friendly staff at SERVPRO of Palm Desert (760) 346-7270 to set up a consultation.

Common Causes of Water Damage

3/2/2017 (Permalink)

Sudden Water Damage in your home

Water damage in Palm Desert is one of the worst nightmares a homeowner has to face. Not only does it require a tedious cleanup process, it can also cause secondary damage to your property in such as furniture, drapes, and bedding. If that’s not enough, water can also weaken your home’s foundation and eventually cause mold problems when left to sit for too long.

For most Palm Desert homes, water damage can be caused by a number of things. Here are some of the common causes of water damage.

Natural disasters

Rain or microburst and sudden storms can all trigger water build up. While we have no control over natural disasters, you can take some precautionary measures to minimize the damage to your home.

Be sure to keep your gutter and downspouts clean and free of debris in order to successfully direct water away from your home. In case water gets in your home, be sure to act immediately once the storm has passed to prevent further damage to your property.

Plumbing problems

Plumbing problems such as clogged drains, A/C Condensation lines, overflowing toilet and leaks under the kitchen sink are some of the common causes of  Palm Desert water damage in homes.

To keep your Palm Desert plumbing in good working order, please refrain from pouring fat and grease down the drain. Also, avoid throwing anything other than toilet paper down the toilet. You have your trash cans for that.

Burst or leaking pipes

Because the pipes tend to be hidden away, Palm Desert leaking pipes are often left unnoticed. By the time they learn about it, it’s too late. Even small leaks cause an increase in moisture, making your home an ideal environment for mold to grow. Because of this, it is important to have your pipes routinely checked to ensure that they are functioning properly.

Problematic appliances

Water heater and washing machines are the 2 main appliances that can cause water damage in residential homes. As these items get older, their pipes, tubes and other parts begin to wear out.

A hot water tank, for instance, can result in water being spilled. This can cause flooding inside the house, damage the floors and some of your furniture as well. It is important to check the condition of these appliances to ensure that they are in good working order. The damage caused by failed household appliances can be as devastating as natural disasters.

If you or someone you know needs help with water damage cleanup or restoration, please call SERVPRO of Palm Desert in the soonest possible time. Time is of the essence when dealing with water damage, so it is important that you call as soon as you can.

FLOOD DAMAGE CAN BE DESTRUCTIVE TO YOUR PROPERTY

12/22/2016 (Permalink)

Flood Damage Causes destruction to your property

Flood damage can be very destructive to your property.

Flood Damage Restoration

As a homeowner, flood damage can be very destructive, and if you do not take care of it right away, the extra water in your home can cause electrical hazards and expensive damage to your home. It can also lead to the growth of hazardous mold. Therefore, when the worst happens, you need to call our experts at SERVPRO of Palm Desert so that we can come in with our professionals and equipment to dry out your home as quickly as possible.

When your home floods it can be one of the most destructive forms of damage you can experience.

We also understand that it is a very stressful time. That is why our team of caring, trained and professional Water Damage Technicians is here when you need us at any time. We will lead you through the process, step by step, and do all that is needed efficiently and quickly, so we can get your home and life back to normal as soon as possible.  When the unexpected happens, we at SERVPRO of Palm Desert can be to your home quickly to get your home cleaned up. With our rapid response, your walls, floors, and personal property will have a much better chance of being restored to its original state.

Sources from outside or inside the structure can cause water intrusions to your home. Excessive rain can over saturate the ground, which results in hydrostatic pressure. This happens when the moisture outside your home or foundational wall is greater than the pressure inside. Since water naturally seeks out lower pressure, this can result in foundational leaks, and even cracking. We use professional equipment at SERVPRO of Palm Desert to efficiently and quickly remove the water before it begins to cause damage to your structure and other, secondary water problems. We will also bring in dehumidifiers which work to get rid of any moisture and start moving the air to assist in drying out your home. Once the water and moisture are entirely removed, we clean, sanitize and treat with an antimicrobial agent to ensure that you don’t experience any mold growth. We work with you each step of the way and can also work with your insurance company so that your claim gets processed as fast as possible.

When you experience any flood damage, contact us right away at SERVPRO of Palm Desert so that we can quickly come out and restore your property. We have the skilled technicians on hand at all hours to assist you when you call us at 760-346-7270.

24 HOUR EMERGENCY WATER DAMAGE SERVICES PALM DESERT

10/28/2016 (Permalink)

SERVPRO of Palm Desert provides 24 Hour Water and Fire Damage Restoration Service in the Coachella Valley

SERVPRO of Palm Desert is available 24 hours a day for water emergencies, large or small. When you area dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

WE ANSWER the PHONE READY to HELP

CALL TODAY - 760-346-7270

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Palm Desert has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration - in fact, it's the cornerstone of our business.

WHAT TO EXPECT 

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO professionals may be needed. 

Our SERVPRO Representative will ask several questions:

* Your name and contact information

* Your insurance information (if applicable)

* The street address of the water-damaged home or business

* When did the flooding or water damage occur?

* What caused the water damage (if known)?

* Is there electricity available (on site)?

* What is the year your home or building was built?

About SERVPRO of Palm Desert

SERVPRO of Palm Desert specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Is My Water Damage Covered by Insurance

8/5/2016 (Permalink)

Discovering Water Damage to my home

For many homeowners, the fear of discovering Water Damage somewhere in their home is among their top concerns. This is because water damage can happen quickly, and can be expensive and challenging to fix.

Most homeowners assume that because Water Damage is commonplace, that it is covered as part of their homeowner’s insurance. However, there are different kinds of water damage, which may or may not be included, depending on your insurance policy. Below is an overview of different kinds of water damage, and what you can expect from your insurance. 

 General Water Damage

Most homeowner’s insurance covers sudden or accidental water damage inside your home, which includes water line leaks, burst pipes, and if your appliances or sinks begin to overflow or leak. In many cases, burst pipes and appliances are covered by residential insurance policies, but there are often stipulations that must be taken into consideration. 

For example, most insurance companies consider “water damage” to refer to water which hasn’t entered your home through the ground or your sewer lines, so if your problem is a result of these factors it may not be covered. 

Additionally, if you are planning to be away from your home for more than a day, consider shutting off the main water supply, and coordinate to a friend or neighbor to check up on the state of your home while you are away. If you don’t take these precautions before going away, your insurance company may reject your insurance claim. If you’re traveling for business or taking a vacation, make sure to coordinate accordingly to ensure that your home is safe while you’re away.

 Sewer Line Backups

If “clean water” insurance claims refer to water, which has entered your house through your plumbing, then “dirty water” refers to the water found in your sewer line, drains, septic tank, downspouts, and eaves troughs.

Sewer line issues can happen for a variety of reasons, including freezing and thawing pipes, homeowner damage during landscaping and renovations, and when rain or snow overwhelms the city sewer system, causing sewer lines to back up into residential homes.

In most cases, sewer backup isn’t a standard feature and it may not included in your property insurance. However, it can usually be added as optional coverage, and is especially useful if you live in a rural area which is prone to flooding, or which requires you to have a septic tank or sump pump. 

Protect your Home

Your home is arguably your most valuable asset, and as a result, it’s important that you stay informed about how to protect it. If your home has encountered water damage and is in need of emergency services call SERVPRO of Palm Desert.

Why Do Carpets Seem to Smell Worse in Hot Weather

7/25/2016 (Permalink)

Odors in Carpet Increase in Hot Weather

As the Hot Weather increases so does a little known issue that many SERVPRO carpet cleaners have run into in their daily cleanings. The reason carpets seem to have an odor in hot weather is the volatile compounds, the source of the majority of all odors - become much more easily airborne as the room temperature increases. Bacteria grows quickly as temperatures rise, so a carpet that has no detectable odor before you arrive on the job might soon smell after a hot water extraction. 

That's why, for example, an area of carpet soiled by a pet in the winter might not be noticed until it gets warmer in the spring. When a carpet cleaner cleans this hidden urine spot with hot water, the heat and moisture provides food to the bacteria that feeds on urine residues and they start to multiply. Bacteria also feeds on food residues, such as a glass of milk spilled in the winter that was blotted, but not fully cleaned. This kind of soil can smell sour after carpet cleaning. Bacteria multiply very rapidly once activated, thus causing odors to appear quickly.

SERVPRO of Palm Desert technicians have the ability to use their SERVPRO products to deal with these stains and unpleasant odors and clean your carpets "Like it never even happened" 

Hazardous Material Testing During Water Damage, Mold Damage, & Fire/Smoke Damage

7/25/2016 (Permalink)

Dealing with Asbestos when performing a Water Damage, Mold Remdiation or Fire Damage

Asbestos and lead based paint were commonly used in building construction before their hazardous properties were discovered and they were outlawed in 1977 and 1978 respectively. Suppliers were allowed to use their existing inventories but no new lead or asbestos containing products could be introduced. As a result, these hazardous materials can be found in buildings that were constructed up through the mid to late 1980’s. Asbestos can be found in roofing and siding materials, insulation, drywall and drywall mud, ducting, flooring, adhesives, “popcorn” ceilings, among other sources.  If these materials are in a home and left undisturbed they are general harmless. It is only when they are disturbed (released into the air) and inhaled that they become harmful.

During the course of water damage remediation, mold remediation, fire or smoke damage these materials may need to be removed, drilled into, or they have fallen down such as a ceiling.  It becomes necessary for SERVPRO of Palm Desert to call in a licensed California lead and asbestos professional to come to the job site to take samples and have them tested for these hazardous materials.

If Asbestos is found, a California Asbestos Consultant (CAC) must write an asbestos removal plant, which is a plan for abatement that tells the licensed abatement contractor exactly how to safely remove or contain the asbestos. Removal is complex must be done only by a contractor with a special license and approved by the Federal Government.  Asbestos professionals are listed on the Cal OSHA website at http://www.dir.ca.gov/data-bases/doshcaccsst/caccst_query_1.html.

Lead most commonly found in older paint has the same requirement to be tested on homes or commercial buildings built before 1978. If the tests confirm the presence of lead in an area such as drywall SERVPRO has been trained and certified to use Lead Safe Practices in the removal of these materials. When dealing with lead based paint, it is critical to stabilize any deteriorated (peeling, chipping, cracking, etc.) paint in a lead-safe manner.

SERVPRO is always concerned with education and best practice safety procedures.  We are proud to belong to a company concerned with our customers and our employees.  

Neighbor Detects Water Damage from Sun City Palm Desert Home

7/12/2016 (Permalink)

Toilet Supply Line Causes Water Damage

Neighbor Detects Water Damage Coming from a Sun City Palm Desert Home

Good neighbors are there to help each other out whenever they can. Whether it is watching each other’s children, baking treats for one another or even spotting water damage coming from your home, it is always nice to know that your neighbor is looking out for you. 

At SERVPRO of Palm Desert, we recently had a homeowner call us after her neighbor had noticed water coming out of the front door. That much water leaking from the house looked suspicious, so the neighbor called the homeowner about the leaking water. It turns out the homeowner was out of town, so she contacted SERVPRO of Palm Desert for service and we became her eyes for her to assess the situation and give her an update. We were able to provide her with pictures and a short video so she could see where the damage was at. This was very helpful so this customer did not have to cancel her vacation plans and rush home.

Upon SERVPRO of Palm Desert arrival, it was discovered that the water was coming from the upstairs bathroom, as the supply line was leaking.

Project Manager, Greg Gallegos, updated the home owner and explained his initial inspection. He determined that the project was definitely something SERVPRO of Palm Desert could take care of in no time, so he called Crew Chief, Alex Diaz, and the rest of the team out to the home to start the water removal process. 

Due to the age of the home an asbestos test was ordered, which fortunately came back negative. In the meantime water was extracted and drying equipment was set up in order to dry the subflooring. Since it was determined safe to open walls and the ceilings SERVPRO of Palm Desert proceeded with the dry down remedies to dry down this home with speed and efficiency.  

The homeowner was so thankful to her neighbor and our team for being on the lookout for water damage and taking such great care of her home. We were happy to help! If you find water damage in your home, contact SERVPRO of Palm Desert today. We are experts in water damage removal and mold remediation. 

Water Damage Found Returning From Vacation

6/24/2016 (Permalink)

Water Damage Emergency after Returning from Vacation

There’s nothing worse than returning home from a great vacation, only to find that your home is filled with water damage because a pipe started to leak while you were away. Not only do you have to fix the leak, but you also have to clean up the water damage as soon as possible, so it doesn’t spread any further. Fortunately, homeowners can call SERVPRO of Palm Desert any time of day and our crew can come out to your home to remove the damage. 

A homeowner recently contacted us after discovering a pipe burst in her kitchen. To make matters worse, the homeowner had just returned from a vacation, so she wasn’t sure how long it had been leaking or whether or not the leak had caused damage to other areas of the home. Even though it was after normal business hours, the homeowner called SERVPRO of Palm Desert, knowing that we worked all hours of the day. We immediately sent our Project Manager, Randy Bernal, out to inspect the damage that same night. 

In addition to the kitchen, Randy detected water damage in the living room and bathroom. His first job was to turn off the water source. He then called Crew Chief, Greg Gallegos out to help create a remediation plan. Once the SERVPRO of Palm Desert crew arrived, they began working on the water damage right away.  First, they extracted all of the standing water. They then had to remove the baseboards, ventilate the walls, and drill the toe kicks under the cabinets in the kitchen. High Velocity Air Movers and Dehumidifiers were placed to expedite the drying in the kitchen and the rest of the remaining water damage in the home. 

The homeowner was so pleased with our work. She told us how relieved she was that our team was able to remove all of the water damage and do so in such a timely manner. We were happy to help! If you discover water damage in your home, contact SERVPRO of Palm Desert today! We can be out to your home in no time!  

Sewage Damage Tips

6/10/2016 (Permalink)

Sewage Damage in your home can be the breeding ground of bacteria and pathogens

Sewage Damage Tips You Can Use

 Although many residential and commercial property owners know that water damage can be problematic, it's important to note that sewage damage can have even more devastating effects. Learn more about sewage damage and how attaining professional restoration services can help by reviewing the following data:

 Sewage Damage: A Brief Overview

In general, sewage damage results from a backed up toilet or burst sewer pipe. The sewage damage results from black water, the most severe of the three water categories. Here is a brief overview of the three categories:

1. Category One

The water in category one is clean and does not contain contaminants that could give rise to disease or illness.

2. Category Two

The water in category two is grey. This type of water has a substantive degree of physical, biological, and chemical contaminants.

3. Category Three

The water in category three is black water. This is the most dangerous of all types. It can be a breeding ground for harmful bacteria and pathogens that cause disease.

Although preventing your home or office from being subjected to sewage damage is an excellent idea, there is no way to ensure that the damage will not transpire. Since this is the case, it's important that you have a firm plan of action in place to ensure that you can handle any sewage damage that transpires on your commercial or residential property. Here are several sewage damage tips that you should implement:

1. Don't touch or walk around any regions of the property that have been contaminated. Instead, call a professional plumber to address the problems.

2. Call a professional team of sewage damage specialists. These individuals should be able to complete the restoration process with expedience and excellence while simultaneously offering impeccable customer service.

3. Do not attempt to complete the restoration process on your own. In addition to being unhealthy, this course of action could entail physical injuries. Additionally, water damage restoration requires specific tools that most homeowners and commercial leaders do not own. Although you may think that a do-it-yourself approach will save you money, you will likely lose money in the long run due to a lack of knowledge as well as a lack of tools.

 Conclusion

In the event that you find yourself subjected to sewage damage, it's important that you attain professional assistance immediately. With many years of experience in the water damage restoration industry, specialists can provide you with the high-quality services you need and deserve.

Is Mold Lurking in your Home or in a Potential Home You Want to Buy.

5/26/2016 (Permalink)

How Mold Affects Your Health and Your Home's Value

How Mold Affects Your Health and Your Home's Value

Mold doesn't always rack up medical bills, but it will wreak havoc when you put your home on the market.

If you think your home is mold-free, you’re probably wrong.

As a fungus, mold is in soil and spreads to new locations by releasing spores into the air. It can travel through an open window or follow you inside through the front door.

But mold only becomes dangerous when it is able to attach itself to organic material and grow and spread with the right humid conditions.

Moisture allows the mold that’s already there to grow and colonize, and reproduce and spread.

People's reactions to mold vary depending on individual predispositions to mold and the type of mold growth, from no symptoms to sore throat and itchy eyes, heightened asthma problems, skin rashes and in some cases autoimmune disease from prolonged exposure. Because medical issues can vary so greatly, it doesn't matter which type of mold may be growing or how you're feeling, all visible mold growth in your home should be removed and the source of moisture repaired to ensure growth does not occur again.

Health effects are the first reasons to rid a building of mold. The second reason is the resale value and marketability of a property. Nobody wants to purchase a seller’s mold issue.

Whether you’ve lived there for decades or you haven’t even closed on the place yet, evidence of mold can trigger dozens of questions. To avoid getting lost in the details, ask a few simple questions to help you get to the root of the cause, figure out how to fix the problem and how to move forward.

What's causing the mold to grow? It could be a leaky pipe, humid basement or a hurricane that flooded your entire first floor. The size of the problem is less important than your ability to repair the source of moisture. It’s imperative to stop further moisture intrusion, otherwise, the mold will just continue to grow and spread.

Mold growth in a basement, attic or crawl space is relatively common because residents don't see these areas often, and they can be very humid.

An understanding of how mold grows in the home and the potential for adverse health effects has changed the way people look at fungus, even if it's not causing you problems, you have to kill growing mold and reduce moisture levels to prevent its return.

Bigger disasters, such as hurricanes or a pipe burst, will likely require major remediation efforts, since surfaces exposed to moisture aren’t isolated. A flooded basement, for example, could see widespread mold growth.

Who should you talk to about it? To ensure you address any evidence of mold growth appropriately, it’s best to talk to a Professional who specializes in inspecting homes and checking for mold. SERVPRO of Palm Desert may recommend you inquire about an initial mold spore test from a Certified Hygienist to obtain a written protocol for the work to be performed.

 You want to make sure that you have professionals who deal with Mold Remediation on a regular basis, as opposed to one person coming out who is a drive-by repair, handyman kind of service who doesn’t understand the scientific aspect of it.

If you haven't yet closed on a home and you find mold, it’s typically a good idea to hire your own professional to assess the situation to avoid having the wool pulled over your eyes by a desperate seller.

Some things to look out for: Phrases like “mildew” and “mold-like substance” are misleading. Mold and mildew are both fungi, and they can cause health problems. Nobody differentiates between mold and mildew – they both are just as risky as the other.

How do you get rid of it? The spectrum of mold growth removal can range from a simple at-home cleaning to a heavy-duty remediation process that requires residents leave until conditions are safe enough to inhabit the home again. For spaces that are just a little too humid, a dehumidifier that's the right size will help to keep moisture levels in the air below 50 percent, which is the threshold for many types of mold to grow.

Contrary to popular belief, bleach is not an effective remedy. It will just keep coming back, especially if it’s growing on the paper on the drywall.  Sprays specifically designed to kill mold are more effective, and mold-killing primer can be used to seal the surface once the mold is removed. While simple at-home fixes and smaller remediation processes are typically resolved quickly, larger mold problems could take a few days to completely mitigate.

In the case of mold from leaks and water damage, you need to not only repair the source of water, but also remove affected surfaces, kill any fungi and treat anything you cannot remove, like a painted concrete wall in your basement, to prevent mold growth from returning.

Another way to reduce the chances of mold returning to the area is to get rid of its food source, and one option is to ditch regular drywall for fiberglass drywall. Fiberglass is not consumable; it’s not edible for mold. Fungus only eats or consumes carbon-based materials or organic materials that used to be alive.

How do you make a deal when there’s mold? Any kind of major defect can break a deal or have a big impact on negotiations when buying a home, and mold is no exception.

Mold is without question one of the most prevalent risks you can come up [against when] buying and owning a house states SERVPRO of Palm Desert.

It’s not worth risking the potential health issues, and mold will simply continue to devalue your property until the problem becomes so rampant that the home is uninhabitable. Nobody wants to purchase a seller's mold issue. Attic mold almost never affects the indoor air quality in the living space, but it sure threatens real estate deals.

Regardless of whether you’re on the buying or selling end of the transaction, be sure you understand the laws about informing a purchasing party about home defects. The law in most states, generally, is that you have to disclose all known risks, which includes evidence of mold in the home. Providing the details of a previous inspection, mold lab test results or even simply stating that stains on a wall might be mold could be considered sufficient disclosure.

Evidence of mold will change the way sellers are able to negotiate, but it’s better than being found guilty of nondisclosure. How the buyer will want to proceed varies depending on the individual and where you live. 

The buyer and seller can agree upon a reduction in the sale price, leaving the buyer to make repairs.

The other option is to negotiate that the seller makes all repairs before closing or the buyer taking possession of the home. The is the best way to ensure you make it Like It Never Even Happened!.

For more information and a free estimate call SERVPRO of Palm Desert 760-346-7270.

WHAT IS MOLD?

5/12/2016 (Permalink)

SERVPRO Mold Remediation Technician experienced and trained to take care of your home!

 Mold is a fungus that reproduces by spreading tiny spores everywhere. Each and every day, there are millions upon millions of mold spores just drifting through the air, both indoors and outdoors. However, when mold finds moisture indoors it clings to the surface of the damp object or structure and begins increasing and digesting whatever it latches on to in order to survive.  SERVPRO of Palm Desert, a home restoration company that focuses on mold damage remediation in the cities of the Coachella Valley, knows that excessive mold can be a potential threat to the health and well-being of your family. Therefore, our experienced technicians conduct mold removal and mold remediation assessments to determine if the presence of mold is a hazard.

According the U.S. Environmental Protection Agency, “Potential health effects and symptoms associated with mold exposures include allergic reactions, asthma, and other respiratory complaints.”  The negative effects of mold are even greater for the elderly, young children, and those with sensitive respiratory systems. There is a lot of buzz recently amongst health enthusiasts about SBS (sick building syndrome). The U.S. Environmental Protection Agency stated that, “(SBS) is used to describe situations in which building occupants experience acute health and comfort effects that appear to be linked to time spent in a building.” SBS is alarming because homeowners complain of symptoms like unexplainable fatigue, nauseating headaches, eye, nose, or throat irritation, dry cough, dizziness and nausea, and sensitivity to odors. If a building is contaminated residents are at a much greater risk to contract an unwanted illness.

There are many reasons why your residence might be identified as an SBS property. A thorough investigation by a SERVPRO of Palm Desert technician is necessary to determine an official diagnosis. However, there are some telltale signs, such as mold around stagnant water, which can hint that the mold spores in your home are hazardous and you want to get your place checked out immediately.

If you have visible mold in your home, contact us at SERVPRO of Palm Desert today. Our technicians are friendly, well-trained, and able to determine the problem and course of action necessary to fix it. 

When Choosing the Best Carpet Cleaning Company

5/3/2016 (Permalink)

Choosing the Best Carpet Cleaning Company for your Carpets!

When it comes to carpet cleaning SERVPRO of Palm Desert has over 36 years of experience. Carpet has many advantages as a flooring material, but spills can leave stains and daily traffic takes its toll. SERVPRO of Palm Desert wants you to know the methods of cleaning to help your carpets look better and last longer.

Regular Vacuuming provides the first line of defense against soil and grit that can damage the carpet fibers. But carpets also need regular professional cleaning to keep them looking their best. SERVPRO of Palm Desert recommends planning to thoroughly clean your carpets every 12 to 18 months, more often in high-traffic areas. If you have light-color carpet and/or kids or pets, you may need to clean more often per year. Always follow the carpet manufacturer's cleaning guidelines.

SERVPRO offers several methods of cleaning:

Bonnet Cleaning: A less aggressive method for short piled carpets.

Hot Water Extraction: A deeper cleaning method for all carpet types.

Deluxe Precondition and Rinse: Helps restore deeply soiled areas.

Showcase Premier Cleaning: The most thorough cleaning method in the industry.

Dry Cleaning: When color-fastness is an issue.

When you hire a professional you have so many companies to choose from, however SERVPRO of Palm Desert maintains training and teaching our staff on the kinds of carpets, best methods available and best equipment for the job. Not only does a professional have far more powerful equipment than you're likely to buy or rent, they have far more experience removing stains. If you would like a free estimate please give us a call. 

Don’t be the next Victim of a Pesky Slab Leak

4/13/2016 (Permalink)

SLAB LEAK IN FOUNDATION CAUSING WATER DAMAGE

If you hear running water when all your water is turned off, or there is excessive water or mold under your carpet, or your water bills are alarmingly high, your residence may very well have a slab leak. 

A slab leak is when a pipeline under your house's foundation or along the walls develops a steady leak. The water that consistently streams out of the broken pipe under your foundation's "slab" may cause severe damage to the floorboards. This is troubling because if the foundation of your building becomes unstable it puts the whole building in danger. A building with a nagging slab leak is also a structure that has the possibility of collapsing. Slab leaks are plumbing disasters because they can be costly and time consuming to fix.  However, the experienced technicians at SERVPRO of Palm Desert, a water damage restoration company in the Coachella Valley, are experts in water damage removal and will locate the source of the leak without destroying all the other quality property around it.

Here are some causes of why a slab leak can occur in your home:

At SERVPRO of Palm Desert the last thing we want is for your house to collapse or your water bill to soar because of a pesky slab leak. No matter what sort of water damage repair you may need, SERVPRO of Palm Desert has a talented team of technicians that can fix slab leaks with minimal damage to the surrounding areas of your home. 

HOW TO CHOOSE THE RIGHT MOLD EXPERT

3/30/2016 (Permalink)

Mold is a service SERVPRO of Palm Desert Performs

Choosing the right mold removal expert is a decision not to be made lightly. Since the mold can cause health effects, you want thee job is done right, you want to make sure you hire the right company.

Mold remediators are not created equal. Finding a qualified professional, who is trained in the treatment and removal of mold, can be difficult.

Here’s what to look for when hiring a mold removal expert.

Check for certification

Make sure that the mold remediation company you hire is certified, licensed and insured. Ask about their experiences and certifications to make sure they have received relevant training. Any contractor who is unwilling to share their certifications should set off as a warning bell.

Ask for referrals

Make sure that the expert you hire can provide you with at least 3 references – names and numbers of customers they’ve worked for in the past. Try to contact at least 2 of these customers to see if they are satisfied with the contractor’s services.

Ask questions

Don’t be afraid to ask questions to make sure you hire the right one. They should be willing to answer any questions you may have. If the contractor dismisses your questions or demeans your concerns, then you might want to look elsewhere.

• Do your workers wear protective gear?
• What type of mold inspection do you conduct?
• Do you contain the area properly?

GOT WATER DAMAGE? HERE'S WHEN & WHY YOU NEED A SPECIALIST

3/16/2016 (Permalink)

HOW TO CHOSE A WATER DAMAGE SPECIALIST

The thing about being a water damage and repair specialist is that no one seems to care about what you do until they desperately need your help. What is it a restoration expert does and when and why someone would need to hire one. Here’s what SERVPRO of Palm Desert has to say.

What exactly does a water damage and repair specialist do?

“What we do is we save people tens of thousands of dollars,” “Because if you have water running all over your carpets and through your walls and you don’t dry it in under 48 hours, you’re possibly going to get mold and excessive damage.”

Basically what SERVPRO of Palm Desert does is come into your home after you’ve had major water damage of some kind, whether it’s a broken pipe, build up in a crawl space, or flooding from a natural disaster.

Why is it important to call a professional?

Water damage can be fast and it can be dramatic. If you call quickly enough, the SERVPRO team can get in there, get everything dried up, prevent damage like warped floors, cracking sheet rock, etc. and get your life back to normal within three or four days. “But if it turns to mold, then everything has to be properly contained, the air has to be tested, and suddenly you have a huge demolition project on your hands.”

There is a special protocol for cleaning up sewage; you can’t just wipe it up. If it touches anything porous, you have to cut it out and dispose of it and you need to be doing that while wearing Personal Protection Equipment (basically a hazmat suit). After all, sewage water can contain bacteria that can get you and your entire family really sick. The thing is, you may actually not even realize that your water damage is sewage, but if you have a broken pipe below your sink and there are three or four months of potato peels under your house, that’s considered hazardous waste. SERVPRO has trained technicians who will come in with state-of-the-art equipment to handle all of the clean up making it possible for the homeowner to live in their home safely again.

What are the most common problems water damage specialists see?

SERVPRO of Palm Desert sees a lot of water damage caused by human carelessness, like the dad who flushed a diaper down the toilet not once, but twice, or the woman who threw a towel that knocked a faucet on and then went out to lunch for three hours while her entire house flooded. But there’s also the other kind of damage, which is caused by pipes breaking or a toilet overflowing and going unnoticed. And sometimes pipes that break do so in places that are totally out of sight, so no one even realizes until they smell the one or two feet of sewage that’s been building up under the house.

Regardless of how or why the damage occurs though, it’s important to bring in a professional to fix it because if you don’t dry a space out properly, you can easily end up spending thousands and thousands of dollars after the fact.

When should I call a water damage specialist?

SERVPRO of Palm Desert says a plumber fixes the problem; a water damage specialist helps clean it up. You want to get a professional in as quickly as possible to minimize permanent damage, so even if you can only get the water source shut off, it’s okay to go ahead and call.

How much will it cost?

One of the things homeowner’s ask first is “How much will this cost? It can be shocking to hear and understand why a water damage emergency call is so expensive. However the secondary damage to a home by leaving the water damage for a few days without taking care of it can be multiplied several times with more secondary damage happening to the home like mold.

SERVPRO of Palm Desert will come out to assess the damage and help our customer with the process of estimating the loss and help them through the insurance claim process to make it easier for them.

Again though, what’s most important is to get a reputable professional company who can get there as fast as possible. The longer the water sits there, the more it’s going to move up the walls or down the hallways, and the more the water moves, the more it’s going to cost.

What should I do while I’m waiting for the specialist to arrive?

If it’s safe to do so, turn off power outlets and appliances near or in the flooded areas. Make sure the water source is turned off and then remove anything on the floor, including wet rugs if you can. You’ll also want to mop up as much water as possible to keep it from spreading. This is also the time to move art or valuables to a safe, dry place.

Water Damage Large Commercial Building

3/1/2016 (Permalink)

Massive Main Line Leak Means Water Damage for a Commercial Building

A Main Line leak could have meant devastation to a large commercial facility. Thankfully, with SERVPRO of Palm Desert, this is not a problem you will have to deal with. We pride ourselves on our excellent and efficient service when it comes to water damage. We are familiar with many kinds of leaks, so as soon as you notice something leaking in your building, be sure to give us a call. We promise to get to your business as soon as possible to stop the problem and remove the damage.

One Yucca Valley Commercial Building business manager called us recently with a water damage problem in her large commercial building. She noticed the damage when she opened the building to prepare for children coming in for the day. There was massive water damage all over the large 16,000 square foot building. Through a referral to our SERVPRO she called to ask for help with her situation.

As soon as the call came through, Randy Bernal, our Project Manager, left to the business. His initial inspection showed that 100 percent of the flooring had been affected. It was imperative that SERVPRO of Palm Desert get started with extraction and installation of drying equipment to begin the dry down process. When Randy got the business manager’s approval on the quote, he set up equipment to keep the damage from spreading and set the team of technicians to work to begin extracting the water.

This process of drying out a structure takes a team of production technicians working on flooring, checking the readings of wet walls and making sure all pictures area taken of the damaged area to be able to communicate with Insurance adjusters for the claim.

Our work was more than satisfactory to the business manager. It is very important to get that business back in order to allow them to continue to conduct their business with no more interruptions.

Tips for Drying Out a Water Damaged Home or Building

1/29/2016 (Permalink)

Water Damage

Tips For Drying Out A Water-Damaged Home or Building 

Before beginning to dry out your home or building remember that safety is important.

Tips For Drying Out A Water-Damaged Building

After large amounts of water enter a home or building, many steps must be taken to remove the moisture in order to begin repairing any damage the water may have caused.

Water Damage can affect a home or building in a variety of different ways. It can cause damage to materials, such as wood and wallboard, and it can cause electrical materials to short out, which leads to fires.

Before beginning to dry out your home or building, remember that safety is important. Take steps to ensure that you will not harm yourself and any other residents. Be sure to turn off the power to your house or building. Also, check for any odor of gas that may be leaking, and be sure to turn off any gas appliances you may have. Have a professional assess the damage if you have any questions regarding your safety or feel unsafe entering your home. Don’t enter your home or building if you feel uneasy about the safety of the structure.

Additionally, before starting the cleanup process, take photographs of the damage. This will be helpful when communicating with your insurance company. Additionally, you should make any necessary repairs to roofs and windows so that you can prevent any additional water from entering. These repairs should only be temporary, and you should plan on them lasting for about 6 months. To make temporary repairs, you can use tarpaulin, 30- or 90-pound felt paper, or plywood covered with tarpaper.

You should begin drying out your home in the attic. If your insulation has gotten wet, remove it and replace it. Once it is wet, most insulation becomes ineffective. Next, remove any items in your attic that have been soaked by the water. Wet boxes can cause the ceilings from the floor below to crack. Open any windows and vents in the attic to allow the space to air out. You can also turn on fans to aid in airing the attic out, but be cautious in doing so if you are concerned about your electrical system.

When beginning the process of drying your structure, inspect the ceilings in each of your rooms carefully. Look out for bulging ceilings that may be holding water. If a ceiling is bulging, poke holes in it and collect the water in a bucket. However you may have to look up the year of your structure so as not to disturb asbestos or lead paint.

To aid in the drying process, you should remove any furniture or carpets that may be saturated with water. Removing these items reduces the level of moisture within the home. Also remove any sheet vinyl or linoleum flooring to allow the floors to dry better. You may notice the floorboards warping as they begin to dry. You can use weights on the floors during the drying process to reduce the amount of warping. Additionally, be sure to remove any insulation from beneath the floorboards to allow the air to circulate through the home.

Drying out your home after a flood can be a slow process. It takes time for all of the water to evaporate, but if you follow these steps, your home will be dry in no time.

The Water Damage Restoration Process

Every water damage event is a little different and requires a unique solution, but the general process stays the same.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Be Prepared for El Nino

1/22/2016 (Permalink)

Storm Damage

The National Oceanographic and Atmospheric Administration (NOAA) has predicted that a strong El Nino condition will continue through the upcoming winter. Forecaster consensus is that this El Nino could rank amoung the top three such episodes, in terms of strength, since 1950.

Many Cities have already started preparing for potential flooding through a variety of projects including a City-wide cleaning of every storm drain catch basin.

SERVPRO encourages residents and businesses to be prepared and following are some helpful tips:

*Clear gutters, drains, and downspouts after every rainfall to ensure proper flow.

*Appropriately prune large trees and remove green waste and other debris.

*Check to ensure there are no low areas next to your home where storm water might collect.

*Stock a supply of water, food, and medicine in case you lose power or cannot leave home.

*Ensure that you have working flashlights and charged batteries.

*If you live in an HOA, ask if their storm drains and retention basins have been check for proper collection and drainage.

*Check your roof for loose tiles, holes, or signs of leaks.

*Flood damage is not covered by regular homeowners insurance and California's Insurance Commissioner advises residents living in areas at risk for flooding to immediately purchase flood insurance through the National Flood Insurance Program (www.floodsmart.gov).

*If your property is prone to flooding, have sandbags ready. They are available for purchase at home imporovement and hardware stores. The City of Palm Desert will make sandbags available only if severe storms cause local flooding. There can also be sandbags available at your local fire stations. More information about El Nino is available at a variety of sites including www.climate.gov and www.NOAA.gov.

Do's & Don'ts When Recovering from a Flood

12/31/2015 (Permalink)

Severe Flood Damage

The Dos and Don'ts of Recovering from a Flood

Flood damage poses a serious threat to households throughout the Puget Sound region. During the winter months, heavy rains can cause rivers and other bodies of water to quickly rise. In the event that your home experiences storm damage, you should be sure to schedule restoration services in Redmond. A company offering emergency flood damage restoration can help you quickly restore your property to its original condition. Read on for a closer look at the dos and don'ts of flood recovery.

Do: Remove Excess Water

One of the most important actions that you can take in the aftermath of a flood is to remove as much water from your home as possible. For example, household mops and other items can be used to soak up excess water from your indoor spaces. You should also be sure to lift water away from your counters, wooden furniture, and other porous belongings.

Do: Ensure Maximum Ventilation

Ventilation is key during a flood recovery procedure. By ensuring that your home is properly ventilated, you will help the water to dry up as quickly as possible. Some examples of good ventilation practices include opening windows and turning on fans. Your flood damage repair company can help you ventilate your home.

Don't: Turn on Household Appliances

Immediately after a flood, it is important to avoid turning on your household appliances. When there is standing water throughout your home, this could create an electrical emergency. By waiting for professional assistance before turning on any fixtures or appliances, you can help to keep yourself and your family safe from harm.

For help with all of your flood damage restoration needs, be sure to contact SERVPRO of Redmond. As leading water restoration specialists in the area, we are fully qualified to provide you with a full range of residential restoration services. To schedule a flood damage repair appointment today, give us a call at 760-346-7270

SERVPRO HELPS PACK OUT HOME DUE TO WATER DAMAGE

12/11/2015 (Permalink)

When water starts flooding your home, it seems like there’s nothing you can do to stop it. It seeps from the pipe, through your floors, and into the material on your furniture. Then what? Now, not only are you dealing with fixing your walls and floors, you have to do something with the furniture. Thankfully, at SERVPRO of Palm Desert, we know exactly how to handle these situations. We’ll even help you move your furniture into a rented pod or into our own large facility warehouse operation or a Temperature controlled environment so it’s out of the way and we can complete all the necessary water damage remediation dry down. So be sure to call SERVPRO of Palm Desert when you need water damage assistance.

A Rancho Mirage homeowner gave us a call after a pipe burst in his home. As the home flooded, the homeowner first called his Insurance Company who recommended SERVPRO. We were able to arrive onsite at the home within the hour and assess the home and the best way to dry down the home and furniture. The homeowner was an avid book collector and had an office that needed to be packed up so SERVPRO to get to wet walls and cabinets and properly dry down his home.

In this case the homeowner was advised by our Project Manager, Edgar Carrasco, that it would be necessary to pack up the portions of his home that were wet and he opted for a pod to be placed on site in the driveway in order to have access to his belongings. 

Our team of packers was dispatched to take pictures of all contents, pack boxes, and label the boxes according to the rooms and area with a wonderful program called Assured Pack Out on our IPAD that helps with all of this. We are able to give pictures of all belongings, furniture and contents and give a copy to the homeowner and the insurance adjuster.

Our Crew Chief, Juan Beltran, led the team of technicians in the pack out of the contents. Our technicians removed the necessary drywall, carpeting, and affected materials from the home and installed drying equipment before, during and upon completion of the pack out.

There are times like in this case after we are finished with the drying services the contents will stay in the pod, or in our warehouse until after the necessary repairs are done to the home. SERVPRO of Palm Desert also performed a Mold Remediation in certain areas of the home while we were drying down.

After repairs are completed SERVPRO of Palm Desert returned this week to the home and unpacked the boxes and contents and set them back into the home. We utilize our team that can put back items using their Assured Pack Out pictures and documentation in order to assist in placing furniture and items back in their original places. Sometimes the customer likes to put a little item here or there but we happy to help.

The homeowner was so happy with our work. Though he knew the damage was extensive, he was grateful that SERVPRO of Palm Desert was able to help. He knew his home was in good hands and promised to call us again if any other water damage problems arose! We also will take care of cleaning the new carpet in a few years! We will have a customer for life!

Tips for Detecting Mold in your Home

12/9/2015 (Permalink)

Mold Damage in Homes

Mold can be found pretty much anywhere in the home—including wood, paper, carpet, foods and insulation.  As long as moisture and oxygen are present, mold growth is possible

When left undetected, Mold can grow and leave damaging effects on a home. For something so potent, it would be helpful to know how to detect it as soon as possible.

 SERVPRO of Palm Desert is happy to share a couple of tips that can help you uncover mold in your home. 

1. Check certain areas such as Showers, Bathrooms, Kitchen, Roof Leaks, AC Leaks, and Discoloration on the Wall, Ceiling, and Cabinet area.

Many types of mold are visible with the naked eye, so always be on the lookout for discoloration on the walls, ceiling, and cabinets. Typical colors of mold include grey, white, green or black. 

Hidden mold is more difficult and may be inside walls, insulation, or behind cabinets.

2. Use your sense of smell in your home.

Often times, homeowners have hidden molds and don’t realize it. However, if your house smells like a musty or mildew odor, it can be a good indicator of a hidden mold residing in your home. 

3. Check humidity levels. 

Mold is caused by the presence of too much moisture or water. Mold prefers dark moist places such as under the sinks and underneath showers. Typically, there is an excess of moisture when it’s cold. Because of this, it is important to keep humidity levels below 40 percent. At this level, mold growth is slowed down and can be prevented. 

4. Check your home after a flood or suspected leak.

If your home has been exposed to flooding or leaks, there is a good chance that your home might have mold growth. After any flood or leak, be sure to search for possible signs of mold. It may be necessary to consult with a respected Industrial Hygienist- IAQ to perform an air quality test to better identify the kind of mold that may be present.

If for any reason you find mold growing in your home, please don’t hesitate to give SERVPRO of Palm Desert a call today. We are happy to take care of any and all mold remediation projects you may have. Prevention is the key to protecting your home. SERVPRO of Palm Desert is always here to help. 

After Hours Call to SERVPRO Means Immediate Response

12/5/2015 (Permalink)

No matter the hour of day or day of the year, SERVPRO of Palm Desert is available for your emergency water damage needs. Water damage doesn’t recognize national holidays or regular work hours, and an immediate response from your water damage company is important. That’s why we always make sure to keep at least one of our experienced staff on call at all times so you can receive around-the-clock service that is required when it comes to removing water damage.

A homeowner in Palm Desert recently had to call us at 11:00pm on a Saturday night after noticing her wall to wall carpet was wet. She had seen our ads that mentioned we were available 24 hours a day and knew to give us a call immediately. We responded immediately and sent our Project Manager, Edgar Carrasco and his on call team to the home to meet with the homeowner.

Edgar performed the initial inspection and accessed the damage of the affected areas. He found that the toilet had overflowed and was affecting the master bedroom, master bathroom, hallway, and family room.  He knew we would be able to help! After extracting water, pulling the carpet and pad for disposal due to furniture stains and blocking the furniture legs to protect from secondary damage the crew proceeded to set up drying equipment and allow the customer to go back to bed and get their rest. The following morning SERVPRO of Palm Desert arrived back at the loss site to continue removing baseboards, opening walls for ventilation, and continue with the dry down of the home.

The homeowner was very happy with the work performed by SERVPRO of Palm Desert. He was thrilled with our immediate response—and on a Saturday Night!—and promised that he would be calling again in any future water damage situation. We also want our customer to know that we can take care of their Carpet, Upholstery, or Tile Cleaning needs. 

SERVPRO IICRC Water Damage Training

2/26/2015 (Permalink)

Production Water Damage Technician in Training

Daniel Garcia is currently at the SERVPRO San Bernardino Training Center in Southern California going through an IICRC Water Damage Training Class. (Institute of Inspection, Cleaning & Restoration Industry)

Daniel is excited to be learning Industry Standards and gathering all the information to become part of the best and brightest technicians SERVPRO has to offer.

4th Generation SERVPRO Team Member

10/17/2014 (Permalink)

Meet Daniel a fourth Generation SERVPRO Team Member

Meet Daniel one of our Production Team Members here at SERVPRO of Palm Desert. Daniel is a fourth Generation SERVPRO Team Member. Daniel's Great Grandparents Bob and Jean Barber, Grandparents Neal and Cindy Tauferner and his parents David and Aubrey Garcia are all SERVPRO Team Members.

Daniel is on the Training Path to become a Production Crew Chief and eventually a Project Manager. Great Goals! 

Palm Desert Chamber of Commerce Ambassador of the Month May 2014 - Robert Barber

6/10/2014 (Permalink)

Robert Barber - Ambassador of the Month - Palm Desert Chamber of Commerce

Robert Barber Business Development Representative from SERVPRO of Palm Desert has been named Ambassador of the Month for May 2014. Due to his hard work and dedication Robert continues to shine in our community and the beautiful City of Palm Desert.

CDAR - California Desert Association of Realtors Golf Tournament

5/13/2014 (Permalink)

CDAR Golf Tournament May 12, 2014. Fantastic Weather!

The CDAR- California Association of Realtors held their Annual Golf Tournament in beautiful Palm Desert, California. The weather was warm but fantastic. SERVPRO of Palm Desert is proud to participate in this wonderful event.

Contest Prize Awarded SERVPRO AREA Meeting

3/18/2014 (Permalink)

Bob Barber Being Congratulated by Ron & Mike Hebon.

Bob Barber of SERVPRO of Palm Desert was recently recognized and awarded a prize for the ERP Contest "Emergency Ready Program" at an area meeting held at the San Diego Zoo.

Ron & Mike Hebdon, Southern California Directors at SERVPRO Industries, congratulated Bob in his efforts in helping the business and residential community of the Coachella Valley learn where to store their emergency information in case of a disaster.

Way to Go Bob!

Storm Possible to Coachella Valley

2/27/2014 (Permalink)

Ready for Whatever Happens!

We are hearing of rain coming our way again to Southern California. Due to a long dry spell items like storm drains, gutters, and atriums may have gotten clogged up over these past few months. This is a good time to check those things and do a bit of cleaning out.

SERVPRO of Palm Desert can help with any water damage issue's you may have. Rain forcast to Palm Desert, California

Coachella Valley Rescue Mission Golf Tournament

1/23/2014 (Permalink)

Coachella Valley Rescue Mission Golf Tournament at The Classic Club, Palm Desert, Calif.

On Monday January 20th SERVPRO of Palm Desert was privledged to represent on the beautiful "Classic Club" Golf Course to help raise money for the Coachella Valley Rescue Mission. We had a wonderful time and everyone was excited to help a worthy cause.

Red Cross Ready Rated at Our Savior Lutheran Church

12/10/2013 (Permalink)

Certificate of American Red Cross Ready Rating presented by Robert Barber from SERVPRO of Palm Desert.

Our Savior's Community Lutheran Church in Palm Springs has recently completed the American Red Cross Ready Rating. The staff with the assistance of Robert Barber from SERVPRO of Palm Desert went through the steps to be Ready for Any Emergency! What a great example to set for the community area.

CAI - Community Associations Institute Red Cross Ready Rating

11/21/2013 (Permalink)

SERVPRO of Palm Desert assisting the Coachella Valley CAI become Amereican Red Cross Ready!

CONGRATULATIONS TO CAI! Stacy Estrada the Chief Executive Director for the Local Coachella Valley Chapter of the Community Association Instititue receives her Certificate from Robert Barber from SERVPRO of Palm Desert. The Community Associations Institute local office is now associated with the American Red Cross Ready Rating which helps businesses be prepared in the event of a natural disaster.

PREMIER RESIDENTIAL SERVICES PROVIDING EXCELLENT SERVICE

11/8/2013 (Permalink)

Premier Residential Services

SERVPRO of Palm Desert and Premier Residential Services have worked together over 18 years providing Excellent Service to customers in the Coachella Valley.

Premier Residiential Services provides a quality service to their customers which includes House Cleaning, Concierge Service, Handyman Services, Home Opening Services and Residiential Property Mangement. SERVPRO of Palm Desert has been trusted to do many Carpet & Upholstery Cleaning Projects as well as Water Damage Restoration and Mold Remediation.

If you are in need of their services please call 760-773-4081 or click on the link to the Premier Residential Services website for a free estimate or more information. 

http://www.premier-residential-services.com/

SERVPRO of Palm Desert "Most Informative Exhibitor"

10/4/2013 (Permalink)

Palm Desert Chamber of Commerce Business Expo Award 2013

SERVPRO of Palm Desert was awared "Most Informative Exhibitor" at the Palm Desert Chamber of Commerce Business Expo 2013 on October 3, 2013 at the Fantasy Springs Casino. We were honored to be among so many fantastic exhibitors and we are just thrilled to be singled out. Thank you Palm Desert Chamber!

Red Cross Ready Rating - Wells Fargo Bank- Desert Gateway Branch

9/20/2013 (Permalink)

Congratulations to Nichole Hughes and Wells Fargo Bank - Desert Gateway Branch for becoming a 2013 American Red Cross Ready Rating Member. Thank you for letting SERVPRO of Palm Desert serve you and our community to become more prepared for any disaster! If you would like to know how you can become an American Red Cross Ready Rating Member, contact SERVPRO of Palm Desert today!

SERVPRO of Palm Desert Named Business of the Week

9/16/2013 (Permalink)

SERVPRO of Palm Desert will enjoy these great sandwiches from Port of Subs!

Local Radio Station 95.9 FM The Oasis named SERVPRO of Palm Desert Business of the week 9/9/13 and presented the staff with sandwiches from Port  of Subs on Friday 9/13/13. Such a Treat!

The staff at SERVPRO of Palm Desert were so excited and consider it an honor to be selected. The owner Neal Tauferner is proud of the hard work and dedication of his employees.

Tarbell Realtors Legal Seminar - SERVPRO of Palm Desert Sponsor

7/3/2013 (Permalink)

Tarbell Realtors Legal Seminar 2013 - SERVPRO of Palm Desert Breakfast Sponsor

There was a fantastic turn out for the Tarbell Realtors Legal Seminar. Over 70 Realtors attended and were treated to Breakfast by SERVPRO of Palm Desert , America West Natural Hazard Disclosures, and American Shield.

SERVPRO of Palm Desert is pleased to be a part of sharing the SERVPRO story to Tarbell Realtors.

Narrow Door - Miles Park

6/26/2013 (Permalink)

SERVPRO of Palm Desert will be out tonight with the Narrow Door serving dinner to the homeless at Miles Park in Indio.

If you would like to help or donate please join us tonight at 7:00pm or call Aubrey @ 760-346-7270.

Duct Cleaning

6/26/2013 (Permalink)

SERVPRO of Palm Desert is so pleased to announce that we are offering Duct Cleaning Services. We have been so successful in our training and implementation of this service. This is a much needed value to our Fire & Smoke Damage Restoration jobs, Mold Remediation, Ciggarette Smoke, Cigar Smoke and various other related jobs.

SERVPRO Convention

6/26/2013 (Permalink)

SERVPRO of Palm Desert returned from the Annual SERVPRO Convention in Anaheim, California. We are excited to bring back all the information we learned to continue to BE THE BEST. Going to Convention to meet up with old friends and meet new friends and attend the multiple workshops provided is like a breath of fresh air..We Are Ready To Go!!!