What our Customers say...
Mrs. Shonerd called the SERVPRO of Palm Desert office and wanted to tell Greg's boss how fabulous he was. She is very pleased with the carpet cleaning and cannot thank him enough because she was going to buy new carpet but came out this morning to find her carpet to look perfect. Mrs. Shonerd wantged to make sure that Greg and his assistant Marcelo were recognized for their professionalism and attention to detail!
Mr. Connelly wrote on his Certificate of Satisfaction that Greg was especially terrific in taking charge of the project, communicating and following up. It has been a pleasure to meet him and work with SERVPRO of Palm Desert
B. Goldstein called the SERVPRO of Palm Desert office to make sure that we were made known that she thought Greg Gallegos was wonderful! She explained that he had an arrival time between 8:30am - 9:00am and that she was delighted when the doorbell rang at 8:30am. She also said that he was so nice, competant and the carpet stretching turned out great! I will work with SERVPRO again.
Mrs. Turner had a water damage in her home that was caused by the most recent Rain Storm here in the desert. Mrs. Turner called into the office to compliment SERVPRO of Palm Desert's team. She wanted us to know that the men at her house (Vince, Greg, Bert and Marcelo) were so professional, polite and she just loved them so much. She also stated that whoever trained these young men did a great job. She followed up by commenting on how she would highly recommend SERVPRO of Palm Desert to everyone she knows.
The very best service, excellent results and very accommodating to my needs. I could not sing their praises more highly! Good, hard working, ethical, family business.
Outstanding services and great results. I have used them for years.
I love this company they are the best in town. From carpet, tile, rugs and even furniture; the absolute best!! Great and professional, friendly staff, great rates...
SERVPRO of Palm Desert staff is amazing! They came out at midnight to help me with water damage. They were accommodating to my schedule & kept me up to date on daily progress. Thank you Edgar, Greg, Randy, Justin & Megan for helping me out of this situation & for your unwavering courtesy & professionalism. SERVPRO rocks!
Awesome Service Every Time! We have used them emergencies and general clean up for more then 20 years. True professionals with Integrity !!!!!
The logo on the truck is true "Like it never even happened."
On July 4th my vacation home was under water, broken water line. I had to drive 125 miles to get there and SERVPRO met me at the house. They were professional and courteous, even if they all came from parties. They pumped out the water and it was a complete loss. 12 weeks later the house looks redecorated and it would not have happened without all of their assistance. From water removal, to referrals for appliances, AC, movers etc. they were responsive and communicated daily throughput the process. If you are going to have an emergency they are the company to call. Friendly, knowledgeable, and experts at what they do!
Satisfied Home Owner
We had a slow leak behind a refrigerator. We were very upset that the damage could be extensive. We called SERVPRO. Cindy really took a long time explaining to us what the process entailed. She set up a team to come assess the problem that day. She could not have been nicer or more professional. She really put our mind at ease.
As soon as I got home to find my downstairs flooded, I called Ronda with SERVPRO of Palm Desert! They came over right away with trucks, vaccuums, fans and etc. They were a life saver! They catalouged, boxed and stored all of our belongings. This was essential during repairs. To make it known even more how awesome they are....it was over the Holidays!! Oh, I couldn't find my passport that was delivered during the chaos and Ronda found a photo of the mailing envelope it came in and retrieved it for me for an upcoming trip!! Oh and my son came home from college and we needed his golf clubs for a special father son day and we were able to find and get them right away from the organized cataloging. I could go on and on!! SERVPRO of Palm Desert is awesome!!
SERVPRO of Palm Desert has this free service they offer to anyone who calls and ask for it. They come to your home or business and investigate where all the emergency shutoff valves are and take pictures. Then a few days later, they bring you back this beautiful 3 ring binder with you information layed out perfectly.
I fell like now if there is an earthquake or some other disaster, I will be prepared. And it cost me nothing but a phone call. I suggest that everyone take advantage of this super cool offer.
Mr. Friedman called to say what an exceptional job Greg Gallegos and Vince Ibalbarriaga did at his home today. He was very pleased with the positive attitudes of the men after his one hour job turned into a three hour job because he added additional work to be done. He said that he was always a SERVPRO customer before and due to these men he will continue to be a faithful customer of SERVPRO and recommend us to his friends. Way to Team!
Mr. Brown called in to say that Edgar & Mike did the best job he has ever seen on his carpet. He said the men were very neat, clean and thorough. He is so happy he is going to refer SERVPRO of Palm Desert every chance he gets.
Mr. Glassman called to say How Wonderful the crew ws to him. He appreciates Greg & Jesse and how hard they worked and how pleased he is. He will always use SERVPRO of Palm Desert to clean his carpet
Mrs. Anderson completed a certificate of satisfaction for tile cleaning. She Rated SERVPRO of Palm Desert all 10's and stated " Thanks for being a wonderful business. Your office personel are Great!
Mr. Marselle filled out his certificate of satisfaction for SERVPRO of Palm Desert and thinks very highly of our work during his Mold Remediation. SERVPRO was courteous, polite and helpful during this process.
Ms. Renner had a water damage and posted on SERVPRO of Palm Desert facebook how pleased she was with our work. On her Certificate of Satisfaction she wrote " You have a truly amazing team!. You made a scarey, stressful and frightening situation easier to handle and i cannot thank you enough"
Mr. Kelley called to say that Greg & Mike did a terrific job today on his carpet cleaning. He is pleased with the work they did. He said they were nice young men and he enjoyed having them in his home.
April called from JPL Church in Rancho Mirage and said it was a pleasure working with Greg and his crew in cleaning the carpets at the church. She stated the crew did a wonderful job on the carpets and she appreciates the service.
Mrs. Weiner from Palm Desert, sent an email to our Project Manager Aaron after Smoke Damage affected her home and she stated " I want to thank you and your crews for the most wonderful job you did on my house. The crews were exceptional and courteous and my house looks marvelous. I didn't know what to expect and was pleasantly surprised. You may use us for a reference at any time. Please thank each one of your crew members for a job well done!
Mrs. Steinberger called to say that Gabriel & Juan have been doing a fantastic job on her Mold Remediation. She is very happy and wanted us to know.
Mr. Gade stated on his Certificate of Satisfaction during a water damage that SERVPRO of Palm Desert is professional, polite and friendly. Thank you for your help!
Mr. Young wrote on his Certification of Satisfaction form "We were very impressed by the rigor of cleanliness standards at each step of the water damage process. Both Juan & Miguel were sympathetic and communicated concern for where our furniture would be relocated and the handling of our personal effects. We will absolutely use SERVPRO of Palm Desert in the future for our cleaning or restoration needs!
SERVPRO of Palm Desert received an email from Melvena at Liberty Escrow stating: "Your entire staff went out of their way to be considerate of our clients and employees during their work here. We so appreciate that. Everyone Kristy and I spoke with treated us kindly and answered our questions and concerns. Thank you for your help during a very difficult ordeal here at Liberty Escrow"
Mrs. Barr called to tell SERVPRO of Palm Desert that the crew who cleaned her carpet, upholstery, and area rugs were amazing. She said the crew was so kind and they went above and beyond. Her house looks new!
Randy helped us get the inspection on the 1st day I called and then coordinated the SERVPRO of Palm Desert Team to begin the work very promptly. Manuel and Michael have been a real pleasure to work with on this project!!!
I recently used SERVPRO of Palm Desert to clean the carpets of my new office so they would be sparkling for my agency opening in January.The team came out, vacuumed the carpets,moved a few of my smaller items out of the way (rather than making me do it), then went to work cleaning the carpet. I was very impressed with their service and how well the cleaning worked! The carpet looks fantastic! I highly recommend their service! Bob and the team at SERVPRO of Palm Desert are top notch!
"The only recommendation would be to award these gentelmen for there work and attitude. Mike and Daniel have don an outstanding job. There attitude is very appreciated.
All of you have made me feel that there just isn't enough you would do for me. Fantastic!
Certificate of Satisfaction Marked 10's and 1 10+ that Mrs. was impressed with the on-site personnel that performed services at her residence.
"It is the best and a great model for any business to follow. On time, Friendly, Compassionate. Don't change a thing! Your customer service is Outstanding! Robin L. Anderson
Mrs. Lecornu of Palm Desert called to say " Greg and Alex did a great job! I was so impressed with the guys using air movers as they cleaned my carpet.
Certificate of Satisfaction Marked all 10's. Vince was extremely professional, helpful and friendly. Wish all service professionals were as good. Extremely happy with services of SERVPRO of Palm Desert.
Certification of Satisfaction Marked 10's and put "11" to the sides. and ++ for overall satisfaction of SERVPRO franchise. "Loved getting hugs whilst traumatized!"
"Your staff did an amazing job! Thanks a ton !"
Ms. Bancroft had a master bedframe cleaned to attempt to remove some black spots. She wrote on her Certificate of Satisfaction "Everyone at SERVPRO was courteous, helpful and super effecient ! Did an excellent job!
After completing a Mold Remediation Ms R. wrote on an envelope for the staff to see how pleased she was with her job. "Your employee's were fantastic and extremely careful!. Thank you!!
Ms. King was so happy with the work that SERVPRO of Palm Desert did on her carpet cleaning job she gave us all 10's on her Satisfaction form and stated she would recommend SERVPRO in the future. Thank you so Much from all of here at SERVPRO of Palm Desert!
Sheila O. wrote a rave review on our facebook page for SERVPRO of Palm Desert for her carpet cleaning work that was done in her home. We are very proud of our team Greg and Jose.
Mrs. H in Rancho Mirage called our office directly to say what a beautiful job the crew did on her carpets and area rugs! Her carpets and area rugs look beautiful! Everything was well taken care of by Vince and Andre!
Mrs. Elena F. called SERVPRO of Palm Desert and let us know what a wonderful job SERVPRO did for her during her Mold Remediation job. Mrs. F. stated she can't say enough about David Garcia. Mrs. stated that in this negative world we live in when something is done professional and it is a good job she wanted us to know. Thank you So Much Mrs. F.
Mr. B. called to compliment the men who worked in his home during his Water Damage. Mr. stated that Vincent was very professional and explained everything to him. Mr. B. stated he was very impressed with SERVPRO of Palm Desert and how we made a horrible situation in his home so much better. Great job to SERVPRO team Vince, Andre, Randy and Daniel!
Ms. Fuller Gave our crew a rating of 10's for the cleaning of her carpet and tile. Ms. Fuller stated " The Team was excellent" SERVPRO of Palm Desert has some of the best team members in our production department. Way to go Team!
Mr. Glieberman went out of his way to call the office and tell us that Edgar and Andres did a fantastic job on his carpets. He was extemely happy and said his carpet looks like new. They did a BEAUTIFUL job. Mr. Glieberman stated the men are such hard workers they deserve a 15 out of a 10. He only wants them to clean his carpet from now on. We couldn't agree more!!
I'm Very Grateful to these young men. Very Efficient, Professional!
Did amazing job! I will Recommend SERVPRO of Palm Desert!
Great job Randy, Vince, Temo, Andres. You represent Green!
Mrs. Johnson recently had her carpets cleaned by two highly trained Technicians Randy and Andres. She wrote on her certificate of satisfaction " As always, I am totally satisfied with SERVPRO and will continue to use and recommend them. Andres & Randy were professional, friendly and did an outstanding job!" We are humbled to Thank this customer for her continued business and kind words. You Rock Team!!
Ms. Gorman was so happy with her carpet cleaning job and she is a longtime customer of SERVPRO of Palm Desert.
" Excellent job - It looks Amazing!"
We are so happy to continue to please our faithful customer!!
Ms. Carrie gave SERVPRO of Palm Desert a glowing review of replacing her pad, reinstalling the carpet and cleaning the carpet in the master bedroom, master bathroom and master closet. Ms B stated Randy was the most friendly & professional. You should be very proud of him. A real asset to SERVPRO!
Dr. B remarked "They were fantastic cleaning my carpets in my medical office. I wouldn't have to offer any improvement of performance. They were great and hard working. Way to Go Randy and Temo