Recent General Posts

Are You Cleaning or Disinfecting?

5/5/2020 (Permalink)

Woman cleaning & disinfecting home Clean but also Disinfect Surfaces

Are You Cleaning or Disinfecting?

Our homes should be a haven where we can relax and recuperate from the pressures of the world. Unfortunately, we wind up bringing home some of the world and its germs through dirty hands, shoes, clothing, and phones.

Even if your Palm Desert home looks clean, it could still be hiding contaminants that could affect your health. Dr. Michael Schmidt, professor of microbiology at the Medical University of South Carolina and chair of the American Society of Microbiology's Council on Microbial Sciences, says that the best way to protect your family is to quite simply to clean your house.

Dr. Schmidt points out that after washing our hands, the best way to protect your family is to wipe down countertops, doorknobs, light switches, and common surfaces with a microfiber cloth dampened in a solution of hot water and an all-purpose cleaner twice a day. "The slight abrasion of the microfiber cloth and the cleaning solution will lift and dilute any microbes that have settled on the surfaces," says Dr. Schmidt. "Since electronics don't hold up well to soap and water, use an alcohol wipe with at least 70% isopropyl alcohol to clean cell phones, remotes, and keyboards."

But cleaning shouldn't be confused with disinfecting. Cleaning means you're removing germs, but not killing, while disinfecting means you're actually killing them. This difference is important because you might clean surfaces well but you might not be disinfecting, leaving germs and bacteria to grow.

However, "Disinfecting cleaners can give a false sense of security if they are not used properly and are only necessary if someone in the household is ill," says Dr. Schmidt. The crucial areas to address are surfaces shared by family members and those that come in close contact with bodily fluids. If you have dirty windows, they aren't a big health concern, but a doorknob touched after a sneeze can be.

It’s important to read labels and follow the directions on products. Products labeled as disinfectants will adequately kill viruses and bacteria if used correctly. But if the label promises to just "sanitize" a surface, the fine print might say it’ll kill 99.9% of the bacteria, but not mention if it's effective against viruses or fungi. You want to look for disinfectants because they can kill bacteria, viruses, and fungi when used properly.

Before disinfecting anything in your house, decide whether you'll wear gloves and what kind. Rubber gloves are more durable and reusable, but disposable latex ones also work. Just remember to always wash your hands with soap and warm water after using any cleaning products.

If you need help with any deep cleaning and disinfecting needs, contact us at SERVPRO of Palm Desert. Not only do we use the proper disinfectants, but our professionals receive the necessary training and field experience to service your home or workplace to achieve the highest standards of cleanliness and customer satisfaction.

Emergency Ready Plan

5/25/2018 (Permalink)

No One Plans for a Disaster, but you can Prepare for it!

Disasters and emergencies often strike without warning.  Planning for disasters is critically important to your communities and companies.  By compiling a comprehensive information resource – an Emergency READY Plan – you are letting your constituents know you care enough to plan for their well-being.  In any size disaster, speed matters.  A prompt response makes the homeowners and employees feel cared for.  A fast response can also save resources and can minimize interruption and associated lost work days.  It can also save thousands of dollars in reduced secondary damage.

For these reasons, SERVPRO began a National partnership in 2013 with the American Red Cross as the largest corporate sponsor for the Ready Rating Program.  This program encourages families and businesses to prepare ahead of time for disasters.   To facilitate readiness, the American Red Cross and SERVPRO developed the Emergency READY Profile (ERP), a free APP that anyone, including community associations, can use to prepare their personalized plan.

The ERP helps you compile all the necessary information that the American Red Cross and SERVPRO have learned is vital in case of an emergency.  The ERP is completely customizable to suit a family or an entire community.   It identifies local emergency contact information such as fire, police and hospital contacts.  It has local utility contact information, with a detailed description of utility shut off locations.  Free physical shut-off tags are also available through SERVPRO to make recognition easier.  Additionally, a photo can be uploaded of each utility location, providing a visual aide for quick reference. 

The ERP also identifies the company’s name, title, phone number and email of all primary contacts needed to begin cleanup and restoration, including maintenance contacts and property manager information.  Other contacts can be added such as a preferred electrician, flooring company, HVAC contractor or plumber.  There is a section in the ERP for insurance contact information, whether it be for the structural areas or contents.  You can also list the carrier, broker and policy number for quick reference in the event of an emergency.

The ERP also provides a property overview portion that is a one-page snapshot of your business, community or home.  It provides the address, a photo and directions to your location.  It includes the total square footage, the year the property was built and if there are any hazardous materials onsite.  Building access information is also included to accelerate a smooth response to any disaster.

By developing an ERP and having an immediate plan of action, you can help minimize the amount of time your business, home or community is incapacitated.  Knowing what to do, who to call and what to expect in advance is the key to timely mitigation.  Timely mitigation minimizes the effects of water and fire damage allowing your property and business to be restored at an advanced rate, lessening downtime. 

The ERP is a no cost assessment of your facility.  If you don’t already have an emergency plan for your home or community, the SERVPRO® Emergency READY Profile will help you gather critical information needed to begin mitigation and recovery services.  This is a great value at no cost.  It was purposely designed to contain only the critical information needed in the event of an emergency.  Having a quick reference provides solutions in advance of an emergency, so that during the emergency you are "ready for whatever happens."

Once all the information is captured, it can be printed, viewed on a smartphone and shared electronically. Your complete ERP will also include weather alert information, disaster preparedness tips and mitigation tips on what to do until help arrives. 

The free APP is available on iPhone and Android under SERVPRO Emergency READY Plan.

Ronda Henry, Business Development Specialist, SERVPRO of Palm Desert

Ronda Henry is available to help home owners and businesses prepare their ERP.  She has been with SERVPRO of Palm Desert for four years. After extensive training in the front office, Ronda is now part of the sales and marketing team.  Ronda enjoys helping her clients learn more about SERVPRO and preparing for emergencies.   Ronda can be reached at 760-851-4640 (Cell) or by email at

4th Generation SERVPRO Team Member

10/17/2014 (Permalink)

Meet Daniel a fourth Generation SERVPRO Team Member

Meet Daniel one of our Production Team Members here at SERVPRO of Palm Desert. Daniel is a fourth Generation SERVPRO Team Member. Daniel's Great Grandparents Bob and Jean Barber, Grandparents Neal and Cindy Tauferner and his parents David and Aubrey Garcia are all SERVPRO Team Members.

Daniel is on the Training Path to become a Production Crew Chief and eventually a Project Manager. Great Goals! 

CDAR - California Desert Association of Realtors Golf Tournament

5/13/2014 (Permalink)

CDAR Golf Tournament May 12, 2014. Fantastic Weather!

The CDAR- California Association of Realtors held their Annual Golf Tournament in beautiful Palm Desert, California. The weather was warm but fantastic. SERVPRO of Palm Desert is proud to participate in this wonderful event.

Contest Prize Awarded SERVPRO AREA Meeting

3/18/2014 (Permalink)

Bob Barber Being Congratulated by Ron & Mike Hebon.

Bob Barber of SERVPRO of Palm Desert was recently recognized and awarded a prize for the ERP Contest "Emergency Ready Program" at an area meeting held at the San Diego Zoo.

Ron & Mike Hebdon, Southern California Directors at SERVPRO Industries, congratulated Bob in his efforts in helping the business and residential community of the Coachella Valley learn where to store their emergency information in case of a disaster.

Way to Go Bob!

SERVPRO of Palm Desert "Most Informative Exhibitor"

10/4/2013 (Permalink)

Palm Desert Chamber of Commerce Business Expo Award 2013

SERVPRO of Palm Desert was awared "Most Informative Exhibitor" at the Palm Desert Chamber of Commerce Business Expo 2013 on October 3, 2013 at the Fantasy Springs Casino. We were honored to be among so many fantastic exhibitors and we are just thrilled to be singled out. Thank you Palm Desert Chamber!

SERVPRO Convention

6/26/2013 (Permalink)

SERVPRO of Palm Desert returned from the Annual SERVPRO Convention in Anaheim, California. We are excited to bring back all the information we learned to continue to BE THE BEST. Going to Convention to meet up with old friends and meet new friends and attend the multiple workshops provided is like a breath of fresh air..We Are Ready To Go!!!