What our Customers say...
Water Damage Testimonials
Service-Pro of Palm Desert was at my house within hours when a burst pipe caused catastrophic water damage at our home. Crystal in the office and our wonderful project manager were not only consummate professionals, but were very compassionate and reassuring during a very upsetting time for us.
We had a water heater leak in our garage. The drywall soaked up a lot of water and the mold started to spread. SERVPRO saved us! With a clear, concise estimate, step-by-step explanation of what they did each day, as well as referring us to a contractor to rebuild, SERVPRO was professional and helpful every step of the way. Highly recommend!
Mrs. Turner had a water damage in her home that was caused by the most recent Rain Storm here in the desert. Mrs. Turner called into the office to compliment SERVPRO of Palm Desert's team. She wanted us to know that the men at her house (Vince, Greg, Bert and Marcelo) were so professional, polite and she just loved them so much. She also stated that whoever trained these young men did a great job. She followed up by commenting on how she would highly recommend SERVPRO of Palm Desert to everyone she knows.
The very best service, excellent results and very accommodating to my needs. I could not sing their praises more highly! Good, hard working, ethical, family business.
SERVPRO of Palm Desert staff is amazing! They came out at midnight to help me with water damage. They were accommodating to my schedule & kept me up to date on daily progress. Thank you Edgar, Greg, Randy, Justin & Megan for helping me out of this situation & for your unwavering courtesy & professionalism. SERVPRO rocks!
Awesome Service Every Time! We have used them emergencies and general clean up for more then 20 years. True professionals with Integrity !!!!!
The logo on the truck is true "Like it never even happened."
On July 4th my vacation home was under water, broken water line. I had to drive 125 miles to get there and SERVPRO met me at the house. They were professional and courteous, even if they all came from parties. They pumped out the water and it was a complete loss. 12 weeks later the house looks redecorated and it would not have happened without all of their assistance. From water removal, to referrals for appliances, AC, movers etc. they were responsive and communicated daily throughput the process. If you are going to have an emergency they are the company to call. Friendly, knowledgeable, and experts at what they do!
Satisfied Home Owner
We had a slow leak behind a refrigerator. We were very upset that the damage could be extensive. We called SERVPRO. Cindy really took a long time explaining to us what the process entailed. She set up a team to come assess the problem that day. She could not have been nicer or more professional. She really put our mind at ease.
As soon as I got home to find my downstairs flooded, I called Ronda with SERVPRO of Palm Desert! They came over right away with trucks, vaccuums, fans and etc. They were a life saver! They catalouged, boxed and stored all of our belongings. This was essential during repairs. To make it known even more how awesome they are....it was over the Holidays!! Oh, I couldn't find my passport that was delivered during the chaos and Ronda found a photo of the mailing envelope it came in and retrieved it for me for an upcoming trip!! Oh and my son came home from college and we needed his golf clubs for a special father son day and we were able to find and get them right away from the organized cataloging. I could go on and on!! SERVPRO of Palm Desert is awesome!!
Ms. Renner had a water damage and posted on SERVPRO of Palm Desert facebook how pleased she was with our work. On her Certificate of Satisfaction she wrote " You have a truly amazing team!. You made a scarey, stressful and frightening situation easier to handle and i cannot thank you enough"
Mr. Gade stated on his Certificate of Satisfaction during a water damage that SERVPRO of Palm Desert is professional, polite and friendly. Thank you for your help!
Mr. Young wrote on his Certification of Satisfaction form "We were very impressed by the rigor of cleanliness standards at each step of the water damage process. Both Juan & Miguel were sympathetic and communicated concern for where our furniture would be relocated and the handling of our personal effects. We will absolutely use SERVPRO of Palm Desert in the future for our cleaning or restoration needs!
"It is the best and a great model for any business to follow. On time, Friendly, Compassionate. Don't change a thing! Your customer service is Outstanding! Robin L. Anderson
Certificate of Satisfaction Marked all 10's. Vince was extremely professional, helpful and friendly. Wish all service professionals were as good. Extremely happy with services of SERVPRO of Palm Desert.
Certification of Satisfaction Marked 10's and put "11" to the sides. and ++ for overall satisfaction of SERVPRO franchise. "Loved getting hugs whilst traumatized!"
Mr. B. called to compliment the men who worked in his home during his Water Damage. Mr. stated that Vincent was very professional and explained everything to him. Mr. B. stated he was very impressed with SERVPRO of Palm Desert and how we made a horrible situation in his home so much better. Great job to SERVPRO team Vince, Andre, Randy and Daniel!
Ms. Carrie gave SERVPRO of Palm Desert a glowing review of replacing her pad, reinstalling the carpet and cleaning the carpet in the master bedroom, master bathroom and master closet. Ms B stated Randy was the most friendly & professional. You should be very proud of him. A real asset to SERVPRO!