Recent Posts

2018 California Desert Association of Realtors Scholarship Breakfast

5/25/2018 (Permalink)

Community 2018 California Desert Association of Realtors Scholarship Breakfast Valley students receiving their scholarship certificates

2018 California Desert Association of Realtors Scholarship Breakfast

California Desert Association of Realtors looks for students that want to continue their education at a local college and then aspire to look for a career right here in our community.

SERVPRO of Palm Desert was honored to be part of a committee that selected two candidates from Palm Desert High School, two candidates from Palm Springs High School & two candidates from Rancho Mirage High School for Scholarship Awards presented by California Desert Association of Realtors.

Local Coachella Valley High School Seniors were awarded Scholarships by the California Desert Association of Realtors. We were joined by over twenty two students from area public High Schools and we celebrated them for receiving $1000 scholarships from CDAR. The event was held at the beautiful, The Lakes Country Club.

Emergency Ready Plan

5/25/2018 (Permalink)

General Emergency Ready Plan No One Plans for a Disaster, but you can Prepare for it!

Disasters and emergencies often strike without warning.  Planning for disasters is critically important to your communities and companies.  By compiling a comprehensive information resource – an Emergency READY Plan – you are letting your constituents know you care enough to plan for their well-being.  In any size disaster, speed matters.  A prompt response makes the homeowners and employees feel cared for.  A fast response can also save resources and can minimize interruption and associated lost work days.  It can also save thousands of dollars in reduced secondary damage.

For these reasons, SERVPRO began a National partnership in 2013 with the American Red Cross as the largest corporate sponsor for the Ready Rating Program.  This program encourages families and businesses to prepare ahead of time for disasters.   To facilitate readiness, the American Red Cross and SERVPRO developed the Emergency READY Profile (ERP), a free APP that anyone, including community associations, can use to prepare their personalized plan.

The ERP helps you compile all the necessary information that the American Red Cross and SERVPRO have learned is vital in case of an emergency.  The ERP is completely customizable to suit a family or an entire community.   It identifies local emergency contact information such as fire, police and hospital contacts.  It has local utility contact information, with a detailed description of utility shut off locations.  Free physical shut-off tags are also available through SERVPRO to make recognition easier.  Additionally, a photo can be uploaded of each utility location, providing a visual aide for quick reference. 

The ERP also identifies the company’s name, title, phone number and email of all primary contacts needed to begin cleanup and restoration, including maintenance contacts and property manager information.  Other contacts can be added such as a preferred electrician, flooring company, HVAC contractor or plumber.  There is a section in the ERP for insurance contact information, whether it be for the structural areas or contents.  You can also list the carrier, broker and policy number for quick reference in the event of an emergency.

The ERP also provides a property overview portion that is a one-page snapshot of your business, community or home.  It provides the address, a photo and directions to your location.  It includes the total square footage, the year the property was built and if there are any hazardous materials onsite.  Building access information is also included to accelerate a smooth response to any disaster.

By developing an ERP and having an immediate plan of action, you can help minimize the amount of time your business, home or community is incapacitated.  Knowing what to do, who to call and what to expect in advance is the key to timely mitigation.  Timely mitigation minimizes the effects of water and fire damage allowing your property and business to be restored at an advanced rate, lessening downtime. 

The ERP is a no cost assessment of your facility.  If you don’t already have an emergency plan for your home or community, the SERVPRO® Emergency READY Profile will help you gather critical information needed to begin mitigation and recovery services.  This is a great value at no cost.  It was purposely designed to contain only the critical information needed in the event of an emergency.  Having a quick reference provides solutions in advance of an emergency, so that during the emergency you are "ready for whatever happens."

Once all the information is captured, it can be printed, viewed on a smartphone and shared electronically. Your complete ERP will also include weather alert information, disaster preparedness tips and mitigation tips on what to do until help arrives. 

The free APP is available on iPhone and Android under SERVPRO Emergency READY Plan.

Ronda Henry, Business Development Specialist, SERVPRO of Palm Desert

Ronda Henry is available to help home owners and businesses prepare their ERP.  She has been with SERVPRO of Palm Desert for four years. After extensive training in the front office, Ronda is now part of the sales and marketing team.  Ronda enjoys helping her clients learn more about SERVPRO and preparing for emergencies.   Ronda can be reached at 760-851-4640 (Cell) or by email at

Discovering Sources of Water

4/2/2018 (Permalink)

Water Damage Discovering Sources of Water Broken Supply Line in the Back of Toilet

SERVPRO of Palm Desert is a reliable and trusted water damage company with plenty of experience to get the job done quickly and efficiently. We always advise our customers to address the damage issue before it escalates and causes more damage to your property. We are available around the clock, 24 hours a day, 7 days a week, 365 days a year. We are dedicated professionals that are ready, willing, and able to clean up after any size disaster.

Discovering Sources of Water Damage

If you discover a water leak in your home, the first few minutes are critical.  The top priority is to avoid panic and focus on getting the source of the water stopped.  The most common water leaks in a home can be traced to the kitchen or a bathroom. 

Most all common water supplies in a residence have a cut-off valve nearby and all valves can be turned off with a clockwise turn.  If the source of the leak is your washing machine, the valves to turn off the flow are located behind the machine.  Do not disconnect the hoses.  Instead, turn off the water flow where the hoses are connected in the wall. 

In the kitchen, you will find shut-off values for the faucet under the sink.  This is also where you will most likely find the shut-off valve for an ice maker, if your freezer is equipped with one.  The valve that controls your sink is usually the same valve that provides flow to your dishwasher.  In a bathroom, cutoff valves are below the sink and may be within a sink cabinet if you have one.  The supply line for the toilet is commonly located under and behind the seat. 

A water heater can also be the source of your leak.  If it is a gas tank, turn off the gas supply first then turn off the water.  The water supply valve is usually located near or above the top of the tank.

Stopping the leak at its source as quickly as possible will minimize damage to cabinets, floors, walls and contents.  Within a single minute, several gallons of water can flow into your home and saturate anything in its path, including adjacent rooms. 

Some leaks cannot be stopped with an inside valve so the water supply to your house has to be turned off.  Lines carrying water into your home come from a main line outside that can usually be found close to the street where your water meter is located. 

At SERVPRO of Palm Desert, we are experts at mitigating water damages. Our skilled technicians work quickly and efficiently to extract the water, assess the damage, install drying equipment and dry your property to its preloss condition. SERPVPRO can provide you with the information and services you need to make water damage “Like it never even happened.”  Call us today 760-346-7270. We are here to help! 

Carbon Monoxide: The Silent Killer

1/19/2018 (Permalink)

Biohazard Carbon Monoxide:  The Silent Killer Placement of carbon monoxide detectors is very important

Carbon Monoxide is a gas you cannot see, taste or smell.  According to, an average of 430 Americans die each year from unintentional carbon monoxide (CO) poisoning.  Oftentimes, it is the result of faulty, improperly used, or vented consumer products like furnaces, ranges, water heaters, room heaters and engine-powered equipment, such as portable generators.  

However, there are precautions you can take to help protect yourself, your family, and your employees from deadly carbon monoxide fumes.

Reduce the chance of carbon monoxide exposure in your workplace by performing regular maintenance on equipment and appliances that can produce carbon monoxide.  Install carbon monoxide detectors on every level of the home, including outside of all bedrooms.  

Consider having all fuel-burning heating equipment and chimneys serviced annually by a professional.  Use portable generators only in well ventilated areas away from doors, windows, vents and any other opening to prevent fumes from entering the home.

For additional carbon monoxide safety information, visit or

Widespread Flu Across Most of U.S.

1/19/2018 (Permalink)

Community Widespread Flu Across Most of U.S. Most severe flu season in years

More and more people are sick with the flu across the country and the American Red Cross has steps people can follow to help prevent the spread of the flu.

Influenza is now widespread in 46 states, up from 36 states just a few days ago. The Centers for Disease Control (CDC) reports the situation is similar to what was seen at the peak of the 2014-2015 season, the most severe flu season in recent years. Most of the time flu activity peaks between December and February, although activity can last as late as May. 


Flu vaccine is the best available way to protect against influenza. CDC recommends that everyone 6 months and older get an injectable flu vaccine as soon as possible. More information, including flu safety checklists in several languages, is available at the flu safety link above. To help stop the spread of influenza:

  • Stay home if you’re sick.
  • Wash hands often, especially after coughing or sneezing. If soap and water are not available, use an alcohol based hand-sanitizer.
  • Cover your nose and mouth with a tissue or sleeve when coughing or sneezing, and throw the tissue away after use. If a tissue isn’t available, cough or sneeze into your elbow, not your hands.
  • Avoid touching your eyes, nose or mouth.
  • Avoid close contact with people who are sick.
  • If traveling, handle your own belongings. Wash your hands often with soap and water.
  • Carry hand sanitizer and anti-bacterial wipes with you. You can use them to wash your hands or wipe down surfaces such as armrests.
  • Bring your own pillows and blankets if traveling – they can act as a shield against the seat itself.

THE FLU AND GIVING BLOOD The Red Cross currently has an urgent need for blood and platelet donors of all blood types to give now to help address a winter blood donation shortage. Donors who are healthy and feeling well are urged to schedule donation appointments and invite others to do the same as soon as possible.

Individuals who are not feeling well on the day of donation will be deferred from giving blood. Those who have the flu should wait until they no longer have flu symptoms, have recovered completely and feel well before attempting to donate. Blood donors must feel healthy and well on the day of donation.

You can give blood after receiving the influenza vaccine if you are symptom-free and meet all other eligibility requirements. Neither the flu shot nor the intranasal vaccine is cause for a blood donation deferral, because there is no risk of transmitting influenza after receiving the vaccines.

DO I HAVE THE FLU? The common signs of influenza are high fever, severe body aches, headache, being extremely tired, sore throat, cough, runny or stuffy nose, and vomiting and/or diarrhea (which is more common in children). If you think you have the flu, call your health care provider. Seek immediate care if you have any of these symptoms:

  • Fast breathing, trouble breathing or bluish skin color.
  • Pain or pressure in the chest or abdomen (adults).
  • Confusion or sudden dizziness.
  • Not drinking enough fluids, not being able to eat, or severe or persistent vomiting.
  • Flu-like symptoms that improve but then return with fever and worse cough.
  • Not waking up, being so irritable that the child does not want to be held or not interacting (children).
  • Fever with a rash (children).
  • No tears when crying or significantly fewer wet diapers than normal (children).

CARING FOR SOMEONE WITH THE FLU If someone in your household does come down with the flu, the Red Cross wants you to know the best way to care for them:

  • Designate one person as the caregiver and have the other household members avoid close contact with that person so they won’t become sick.
  • Make sure the person stays at home and rests until 24 hours after the fever is gone.
  • Designate a sick room for the person if possible.
  • Keep the following either in the sick room or near the person: tissues, a trash can lined with a plastic trash bag, alcohol-based hand sanitizer, a cooler or pitcher with ice and drinks, a thermometer and a cup with straw or squeeze bottle to help with drinking.
  • Keep everyone’s personal items separate. All household members should avoid sharing pens, papers, clothes, towels, sheets, blankets, food or eating utensils unless cleaned between uses.
  • Disinfect doorknobs, switches, handles, computers, telephones, bedside tables, bathroom sinks, toilets, counters, toys and other surfaces that are commonly touched around the home or workplace.
  • Wash everyone’s dishes in the dishwasher or by hand using very hot water and soap.
  • Wash everyone’s clothes in a standard washing machine as you normally would. Use detergent and very hot water, tumble dry on a hot dryer setting and wash your hands after handling dirty laundry.
  • Wear disposable gloves when in contact with or cleaning up body fluids.

DOWNLOAD FIRST AID APP The Red Cross First Aid app includes safety tips on influenza. Download the free app from the app store for your mobile device by searching for “American Red Cross” or by going to

SERVPRO of Palm Desert named Affiliate of the Year

1/19/2018 (Permalink)

Community SERVPRO of Palm Desert named Affiliate of the Year Ronda Henry, SERVPRO of Palm Desert, Affiliate of the Year

CDAR held the 2018 Officers and Directors Installation Dinner at the Lakes Country Club. Over one hundred members and local dignitaries joined us as 2018 President Diane Busch was installed and sworn in by  2018 Women’s Council of REALTORS® President Elect Heather Ozur. 2018 C.A.R. President Elect Jared Martin led the installation of the 2018 Officers and Directors: President Elect Scott Newton, Treasurer Robin DuFault, Past President Diana Bernardi, Directors Linda Cappella, Wendy Formica, Mary Funk, Stacey Grande, Susan Marshall, Maurice Stone, Stephanie Taylor, and Stephenie Zinn.

We also recognized several CDAR members for their hard work in 2017. The 2017 REALTOR® of the Year award was given to Diana Bernardi, who has been a member since 2001, has served on nearly every CDAR committee, and served as CDAR President in 2017. She has also been an integral part of merger talks with the Palm Springs Regional Association of REALTORS®. Judy Zeigler, 2016 REALTOR® of the Year, presented the award.

The 2017 Affiliate of the Year was awarded to SERVPRO of Palm Desert, Ronda Henry, who has been a driving force on the Affiliate committee, in addition to serving as chair of the committee in 2018. Don Fese, 2016 Affiliate of the Year, presented the award.

Presidential Service Awards were given by President Diana Bernardi to Rich La Rue and Maurice Stone for their hard work with CDAR this year, and she also presented a gift to Palm Springs Regional Association of REALTORS® President Lucio Bernal.

Eduardo Garcia, California State Assemblymember, Greg Wallis, the District Director for Assemblymember Chad Mayes, Greg Rodriguez, Legislative Analyst for Riverside County 4th District Supervisor V. Manuel Perez, and Glenn Miller, Indio City Councilmember, were on hand to present President Diana Bernardi and Directors Judy Horn and Carolyn Uhl with certificates thanking them for their service with CDAR leadership. Dignitaries and politicians on hand included Indio Mayor Elaine Holmes, La Quinta Mayor Linda Evans, Palm Desert Mayor Jan Harnik, Indian Wells Councilmember Dana Reed, Palm Desert Mayor Pro Tem Sabby Jonathan, Palm Desert Councilmember Gina Nestande, Rancho Mirage Mayor Pro Tem Richard Kite, Rancho Mirage Councilmember G. Dana Hobart and Rancho Mirage Councilmember Ted Weill.

Director Wendy Formica served as Mistress of Ceremonies for the evening. The invocation was provided by Floyd Rhoades of the Coachella Valley Rescue Mission and the Pledge of Allegiance was led by Mark Hughes of Coldwell Banker. 2018 C.A.R. President Elect Jared Martin led the de-installation of the 2017 CDAR Officers and Directors.

Fire Safety Tips

1/9/2018 (Permalink)

Fire Damage Fire Safety Tips Rancho Mirage Fire Station No. 50 Open House

Rancho Mirage Fire Department Station 50 hosted an open house at their Fire House for chambers members and catered by The Slice and Maracas.  SERVPRO of Palm Desert picked up some information at the station regarding fire safety.

Below are eight important fire safety tips from your Rancho Mirage Fire Department:

#1  Make sure your street number is visible from the street so that public safety personnel can quickly locate your property in case of emergency. 

#2  Prevent landscaping from growing over and around fire hydrants.  The time it takes to search for a fire hydrant could be critical!

#3  Turn off electrical, including ceiling fans, before leaving your residence for an extended period.  Ceiling fan motors can overheat and cause fires if left on for extended periods.

#4  The sale, offering for sale, display, possession or discharge of fireworks by any person or entity within Rancho Mirage is prohibited.

#5  Do not store flammable items near a heat source, such as a hot water heater, as they can combust.

#6  Fire extinguishers should always be kept in the home and checked on an annual basis.  Fire extinguishers are a requirement for businesses.

#7  Keep fresh batteries in your smoke detectors by replacing them twice a year.  A good reminder is to change them when you set your clocks ahead/back for daylight saving time.

#8  Keep a wrench near your gas shut off valve at all times and consider turning off the gas when you leave your residence for an extended period.

SERVPRO of Palm Desert has served the Coachella Valley since 1967.  Give us a call at SERVPRO of Palm Desert and we will help you in the event that there is a fire or flood in your home.  We are available 24 hours a day/7 days a week/365 days a year.


1/2/2018 (Permalink)


As a homeowner, flood damage can be very destructive, and if you do not take care of it right away, the extra water in you home can cause electrical hazards and expensive damage to your home.  It can also lead to the growth of hazardous mold.  Therefore, when the worst happens, you need to call our experts at SERVPRO of Palm Desert so that we can come in with our professionals and equipment to dry out your home as quickly as possible.  

When your home floods it can be one of the most destructive forms of damage you can experience.

We also understand that it is a very stressful time.  That is why our team of caring, trained and professional Water Damage Technicians is here when you need us at any time.  We will lead you through the process, step by step, and do all that is needed efficiently and quickly, so we can get your home and life back to normal as soon as possible.  When the unexpected happens, we at SERVPRO of Palm Desert can be to your home quickly to get you home cleaned up.  With our rapid response, your walls, floors, and personal property will have a much better chance of being restored to its original state.

Sources from outside or inside the structure can cause water intrusions to your home.  Excessive rain can over saturate the ground, which results in hydrostatic pressure.  This happens when the moisture outside your home or foundational wall is greater than the pressure inside.  Since water naturally seeks out lower pressure, this can result in foundational leaks, and even cracking.  We use professional equipment at SERVPRO of Palm Desert to efficiently and quickly remove the water before it begins to cause damage to your structure and other, secondary water problems.  We will also bring in dehumidifiers which work to get rid of any moisture and start moving the air to assist in drying out your home.  Once the water and moisture are entirely removed, we clean, sanitize and treat with an antimicrobial agent to ensure that you don't experience any mold growth.  We work with you each step of the way and can also work with your insurance company so that your claim gets processed as fast as possible.

When you experience any flood damage, contact us right away at SERVPRO of Palm Desert so that we can quickly come out and restore your property.  We have the skilled technicians on hand at all hours to assist you when you call us at 760-346-7270.

Helping Schools Provide Clean, Healthy Environments

8/7/2017 (Permalink)

Commercial Helping Schools Provide Clean, Healthy Environments Back to School season is here!

Educational institutions can depend on their local SERVPRO of Palm Desert for fast, thorough service in the event of fire, water or mold damage.  With 24-hour emergency response, SERVPRO of Palm Desert provides mitigation, cleanup and restoration services to reduce recovery costs and to help ensure minimal interruption to you curriculum.  Your local SERVPRO of Palm Desert also provides expert cleaning for emergencies or special needs exceeding routine janitorial capabilities, including stain removal, upholstery and drapery dry cleaning, indoor air quality and vandalism cleanup.  Our professionals are trained to clean and sanitize building materials, surfaces and contents following restoration industry standards, using professional cleaning products and EPA registered cleaners and disinfectants. We are trusted by hundreds of insurance companies nationwide.  We have served the Coachella Valley since 1967.  Call us today for a free estimate.  

Dryer Vent Cleaning

8/4/2017 (Permalink)

Cleaning Dryer Vent Cleaning Check your dryer vent on a regular basis.

Excessive lint build up occurs slowly and gradually. You don't realize it is happening. You think that by cleaning out the lint filter after each use you are doing your job and maintaining the dryer. Not quite!

A full load of wet clothes contains about a half gallon of water. Lint is created from the clothes as water is removed during the drying process. This lint will build up in crevices deep down inside the lint filter trap, and all along the dryer vent hose. At the end of the day, your dryer is the number 1 source of fire in the home.

In 1999 the U.S. Consumer Product Safety Commission (USCPSC) developed a report called the “Report on Electric and Gas Clothes Dryers.” In that report, they determined that of the 15,000 fires studied in one year, electric dryers were over 2.5 times more likely to be the cause of the fire than gas dryer. Fires originated most frequently from two places: dryer venting and the lint trap.

What are the warning signs that dangerous lint build-up is occurring in your dryer and venting system? Well, the symptoms may include:

* Clothes take longer and longer to dry

* Clothes don't fully dry

* Clothes are hotter than normal at the end of the drying cycle

* The outside of dryer gets very hot

* The outside exhaust vent flapper does not open very much indicating low exhaust velocity

* Laundry room becomes more humid than it is usually

* Burnt smell is evident in the laundry room

Give us a call at SERVPRO of Palm Desert and we will help you eliminate this fire hazard in your home.