Recent Posts

Helping Schools Provide Clean, Healthy Environments

8/16/2018 (Permalink)

Cleaning Helping Schools Provide Clean, Healthy Environments Back to School season is here!

Educational institutions can depend on their local SERVPRO® of Palm Desert Professionals for fast, thorough service in the event of fire, water or mold damage. With 24-hour emergency response, SERVPRO® of Palm Desert provides mitigation, cleanup and restoration services to reduce recovery costs and to help ensure minimal interruption to your curriculum. Your local SERVPRO® of Palm Desert also provides expert cleaning for emergencies or special needs exceeding routine janitorial capabilities, including stain removal, upholstery and drapery dry cleaning, indoor air quality and vandalism cleanup. Our Professionals are trained to clean and sanitize building materials, surfaces and contents following restoration industry standards, using professional cleaning products and EPA registered cleaners and disinfectants. Call us today for a free estimate.  We are Here in your Community and we are Here to Help

Clothes Dryer Fire Damage

8/13/2018 (Permalink)

Fire Damage Clothes Dryer Fire Damage SERVPRO of Palm Desert has highly trained fire restoration technicians.

According to the U.S. Consumer Product Safety Commission, there are an estimated annual 15,500 fires, 10 deaths and 10 injuries due to clothes dryer fires.  

Only you can prevent clothes dryer fires.  Proper Installation & Choice of Building Materials to include:

  1. Make sure the dryer duct is made of solid metallic material. Both vinyl and foil are combustible and spiral-wound surfaces tend to catch lint more readily.
  2. The dryer duct should vent to the exterior and in no case should it vent to the attic or crawlspace. Avoid the use of inside heat recovery diverter valves or termination boxes, which do not comply with current standards.
  3. Avoid kinking or crushing the dryer duct to make up for installation in tight quarters -this further restricts airflow. If you really want to save the extra space, the Dryerbox is a new invention that allows the dryer to be safely installed against the wall.
  4. Minimize the length of the exhaust duct (maximum recommended lengths depend on a number of factors, such as number of bends, and vary by model-check with your manufacturer for their specifications). If this is not possible, you can install a dryer duct booster.
  5. If at all possible, use 4-inch diameter vent pipe and exterior exhaust hoods that have openings of sixteen square inches or more, which offer the least resistance to air flow.
  6. Don’t use screws to put your vent pipe together – the screw shafts inside the piping collect lint and cause additional friction.

Why Do Carpets Seem to Smell Worse in Hot Weather?

8/7/2018 (Permalink)

Cleaning Why Do Carpets Seem to Smell Worse in Hot Weather? Do your carpets have an unpleasant odor?

As the Hot Weather increases so does a little known issue that many SERVPRO carpet cleaners have run into in their daily cleanings. The reason carpets seem to have an odor in hot weather is the volatile compounds, the source of the majority of all odors - become much more easily airborne as the room temperature increases. Bacteria grows quickly as temperatures rise, so a carpet that has no detectable odor before you arrive on the job might soon smell after a hot water extraction.

That's why, for example, an area of carpet soiled by a pet in the winter might not be noticed until it gets warmer in the spring and summer. When a carpet cleaner cleans this hidden urine spot with hot water, the heat and moisture provides food to the bacteria that feeds on urine residues and they start to multiply. Bacteria also feeds on food residues, such as a glass of milk spilled in the winter that was blotted, but not fully cleaned. This kind of soil can smell sour after carpet cleaning. Bacteria multiply very rapidly once activated, thus causing odors to appear quickly.

SERVPRO of Palm Desert technicians have the ability to use their SERVPRO products to deal with these stains and unpleasant odors and clean your carpets "Like it never even happened."

Why Duct Cleaning?

8/1/2018 (Permalink)

Cleaning Why Duct Cleaning? Improve the Quality of your Indoor Air with Duct Cleaning

SERVPRO of Palm Desert is offering Duct Cleaning Services. We have been so successful in our training and implementation of this service. This is a much needed value to our Fire & Smoke Damage Restoration jobs, Mold Remediation, Cigarette Smoke, Cigar Smoke and various other related jobs.

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business. If your HVAC has been operating for some time without attention, it could be circulating odors, dust and other contaminates. Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. SERVPRO of Palm Desert will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

Helps to restore peak energy efficiency.

May help to eliminate offensive odors.

Helps reduce the potential for mold growth.

For more information on duct cleaning contact your SERVPRO of Palm Desert today at 760-346-7270. We are nearby and ready to serve you.

SERVPRO of Palm Desert named Palm Desert Area Chamber of Commerce Business Woman of the Year

7/3/2018 (Permalink)

Community SERVPRO of Palm Desert named Palm Desert Area Chamber of Commerce Business Woman of the Year Ronda Henry accepting the award as the Business Woman of the Year with her husband, Patrick Henry.

The 64th Annual Business Awards and Installation Dinner for the Palm Desert Area Chamber of Commerce.   SERVPRO of Palm Desert was honored to be named one of the newest board members for the Chamber. 

The business awards were presented to:

Diane Kovalsky for the Chairman’s Achievement Award
Tammy Martin for Ambassador of the Year
Gil Reyes (Hotel PASEO) for Emerging Leader of the Year
Ronda Henry (SERVPRO of Palm Desert) for Business Woman of the Year
John Sloan (John Sloan Real Estate Group) for Business Man of the Year
Robert Half for Small Member Business of the Year
Desert Adventures for Medium Member Business of the Year
Renova Energy for Large Member Business of the Year
Loving All Animals Org for Non-Profit Business of the Year
Mary Helen Kelly for the Cris Romero Community Spirit Award
Eric Ceja for the City of Palm Desert Award of Excellence
Patrick Klein (The Gardens on El Paseo and El Paseo Village) for Citizen of the Year

Ronda Henry was selected by the Chamber because she is actively involved in the Palm Desert Area Chamber of Commerce as a leader in our Profit Connection program, and in many Chamber events throughout the year.  She also has taken on leadership roles in community non-profit organizations.  For example, she is a ministry coordinator at her church, and has helped over 400 kids whose parents are unfortunately incarcerated receive bikes and other gifts to make their lives as normal as possible until their families are reunited. 

 Truly, this outstanding individual is a huge member of our Chamber and community “FAMILY.”

2018 California Desert Association of Realtors Scholarship Breakfast

5/25/2018 (Permalink)

Community 2018 California Desert Association of Realtors Scholarship Breakfast Valley students receiving their scholarship certificates

2018 California Desert Association of Realtors Scholarship Breakfast

California Desert Association of Realtors looks for students that want to continue their education at a local college and then aspire to look for a career right here in our community.

SERVPRO of Palm Desert was honored to be part of a committee that selected two candidates from Palm Desert High School, two candidates from Palm Springs High School & two candidates from Rancho Mirage High School for Scholarship Awards presented by California Desert Association of Realtors.

Local Coachella Valley High School Seniors were awarded Scholarships by the California Desert Association of Realtors. We were joined by over twenty two students from area public High Schools and we celebrated them for receiving $1000 scholarships from CDAR. The event was held at the beautiful, The Lakes Country Club.

Emergency Ready Plan

5/25/2018 (Permalink)

General Emergency Ready Plan No One Plans for a Disaster, but you can Prepare for it!

Disasters and emergencies often strike without warning.  Planning for disasters is critically important to your communities and companies.  By compiling a comprehensive information resource – an Emergency READY Plan – you are letting your constituents know you care enough to plan for their well-being.  In any size disaster, speed matters.  A prompt response makes the homeowners and employees feel cared for.  A fast response can also save resources and can minimize interruption and associated lost work days.  It can also save thousands of dollars in reduced secondary damage.

For these reasons, SERVPRO began a National partnership in 2013 with the American Red Cross as the largest corporate sponsor for the Ready Rating Program.  This program encourages families and businesses to prepare ahead of time for disasters.   To facilitate readiness, the American Red Cross and SERVPRO developed the Emergency READY Profile (ERP), a free APP that anyone, including community associations, can use to prepare their personalized plan.

The ERP helps you compile all the necessary information that the American Red Cross and SERVPRO have learned is vital in case of an emergency.  The ERP is completely customizable to suit a family or an entire community.   It identifies local emergency contact information such as fire, police and hospital contacts.  It has local utility contact information, with a detailed description of utility shut off locations.  Free physical shut-off tags are also available through SERVPRO to make recognition easier.  Additionally, a photo can be uploaded of each utility location, providing a visual aide for quick reference. 

The ERP also identifies the company’s name, title, phone number and email of all primary contacts needed to begin cleanup and restoration, including maintenance contacts and property manager information.  Other contacts can be added such as a preferred electrician, flooring company, HVAC contractor or plumber.  There is a section in the ERP for insurance contact information, whether it be for the structural areas or contents.  You can also list the carrier, broker and policy number for quick reference in the event of an emergency.

The ERP also provides a property overview portion that is a one-page snapshot of your business, community or home.  It provides the address, a photo and directions to your location.  It includes the total square footage, the year the property was built and if there are any hazardous materials onsite.  Building access information is also included to accelerate a smooth response to any disaster.

By developing an ERP and having an immediate plan of action, you can help minimize the amount of time your business, home or community is incapacitated.  Knowing what to do, who to call and what to expect in advance is the key to timely mitigation.  Timely mitigation minimizes the effects of water and fire damage allowing your property and business to be restored at an advanced rate, lessening downtime. 

The ERP is a no cost assessment of your facility.  If you don’t already have an emergency plan for your home or community, the SERVPRO® Emergency READY Profile will help you gather critical information needed to begin mitigation and recovery services.  This is a great value at no cost.  It was purposely designed to contain only the critical information needed in the event of an emergency.  Having a quick reference provides solutions in advance of an emergency, so that during the emergency you are "ready for whatever happens."

Once all the information is captured, it can be printed, viewed on a smartphone and shared electronically. Your complete ERP will also include weather alert information, disaster preparedness tips and mitigation tips on what to do until help arrives. 

The free APP is available on iPhone and Android under SERVPRO Emergency READY Plan.

Ronda Henry, Business Development Specialist, SERVPRO of Palm Desert

Ronda Henry is available to help home owners and businesses prepare their ERP.  She has been with SERVPRO of Palm Desert for four years. After extensive training in the front office, Ronda is now part of the sales and marketing team.  Ronda enjoys helping her clients learn more about SERVPRO and preparing for emergencies.   Ronda can be reached at 760-851-4640 (Cell) or by email at ronda@SERVPROpalmdesert.com.

Discovering Sources of Water

4/2/2018 (Permalink)

Water Damage Discovering Sources of Water Broken Supply Line in the Back of Toilet

SERVPRO of Palm Desert is a reliable and trusted water damage company with plenty of experience to get the job done quickly and efficiently. We always advise our customers to address the damage issue before it escalates and causes more damage to your property. We are available around the clock, 24 hours a day, 7 days a week, 365 days a year. We are dedicated professionals that are ready, willing, and able to clean up after any size disaster.

Discovering Sources of Water Damage

If you discover a water leak in your home, the first few minutes are critical.  The top priority is to avoid panic and focus on getting the source of the water stopped.  The most common water leaks in a home can be traced to the kitchen or a bathroom. 

Most all common water supplies in a residence have a cut-off valve nearby and all valves can be turned off with a clockwise turn.  If the source of the leak is your washing machine, the valves to turn off the flow are located behind the machine.  Do not disconnect the hoses.  Instead, turn off the water flow where the hoses are connected in the wall. 

In the kitchen, you will find shut-off values for the faucet under the sink.  This is also where you will most likely find the shut-off valve for an ice maker, if your freezer is equipped with one.  The valve that controls your sink is usually the same valve that provides flow to your dishwasher.  In a bathroom, cutoff valves are below the sink and may be within a sink cabinet if you have one.  The supply line for the toilet is commonly located under and behind the seat. 

A water heater can also be the source of your leak.  If it is a gas tank, turn off the gas supply first then turn off the water.  The water supply valve is usually located near or above the top of the tank.

Stopping the leak at its source as quickly as possible will minimize damage to cabinets, floors, walls and contents.  Within a single minute, several gallons of water can flow into your home and saturate anything in its path, including adjacent rooms. 

Some leaks cannot be stopped with an inside valve so the water supply to your house has to be turned off.  Lines carrying water into your home come from a main line outside that can usually be found close to the street where your water meter is located. 

At SERVPRO of Palm Desert, we are experts at mitigating water damages. Our skilled technicians work quickly and efficiently to extract the water, assess the damage, install drying equipment and dry your property to its preloss condition. SERPVPRO can provide you with the information and services you need to make water damage “Like it never even happened.”  Call us today 760-346-7270. We are here to help! 

Carbon Monoxide: The Silent Killer

1/19/2018 (Permalink)

Biohazard Carbon Monoxide:  The Silent Killer Placement of carbon monoxide detectors is very important

Carbon Monoxide is a gas you cannot see, taste or smell.  According to ready.gov, an average of 430 Americans die each year from unintentional carbon monoxide (CO) poisoning.  Oftentimes, it is the result of faulty, improperly used, or vented consumer products like furnaces, ranges, water heaters, room heaters and engine-powered equipment, such as portable generators.  

However, there are precautions you can take to help protect yourself, your family, and your employees from deadly carbon monoxide fumes.

Reduce the chance of carbon monoxide exposure in your workplace by performing regular maintenance on equipment and appliances that can produce carbon monoxide.  Install carbon monoxide detectors on every level of the home, including outside of all bedrooms.  

Consider having all fuel-burning heating equipment and chimneys serviced annually by a professional.  Use portable generators only in well ventilated areas away from doors, windows, vents and any other opening to prevent fumes from entering the home.

For additional carbon monoxide safety information, visit usfa.fema.gov or osha.gov.

Widespread Flu Across Most of U.S.

1/19/2018 (Permalink)

Community Widespread Flu Across Most of U.S. Most severe flu season in years

More and more people are sick with the flu across the country and the American Red Cross has steps people can follow to help prevent the spread of the flu.

Influenza is now widespread in 46 states, up from 36 states just a few days ago. The Centers for Disease Control (CDC) reports the situation is similar to what was seen at the peak of the 2014-2015 season, the most severe flu season in recent years. Most of the time flu activity peaks between December and February, although activity can last as late as May. 

FLU SAFETY

Flu vaccine is the best available way to protect against influenza. CDC recommends that everyone 6 months and older get an injectable flu vaccine as soon as possible. More information, including flu safety checklists in several languages, is available at the flu safety link above. To help stop the spread of influenza:

  • Stay home if you’re sick.
  • Wash hands often, especially after coughing or sneezing. If soap and water are not available, use an alcohol based hand-sanitizer.
  • Cover your nose and mouth with a tissue or sleeve when coughing or sneezing, and throw the tissue away after use. If a tissue isn’t available, cough or sneeze into your elbow, not your hands.
  • Avoid touching your eyes, nose or mouth.
  • Avoid close contact with people who are sick.
  • If traveling, handle your own belongings. Wash your hands often with soap and water.
  • Carry hand sanitizer and anti-bacterial wipes with you. You can use them to wash your hands or wipe down surfaces such as armrests.
  • Bring your own pillows and blankets if traveling – they can act as a shield against the seat itself.

THE FLU AND GIVING BLOOD The Red Cross currently has an urgent need for blood and platelet donors of all blood types to give now to help address a winter blood donation shortage. Donors who are healthy and feeling well are urged to schedule donation appointments and invite others to do the same as soon as possible.

Individuals who are not feeling well on the day of donation will be deferred from giving blood. Those who have the flu should wait until they no longer have flu symptoms, have recovered completely and feel well before attempting to donate. Blood donors must feel healthy and well on the day of donation.

You can give blood after receiving the influenza vaccine if you are symptom-free and meet all other eligibility requirements. Neither the flu shot nor the intranasal vaccine is cause for a blood donation deferral, because there is no risk of transmitting influenza after receiving the vaccines.

DO I HAVE THE FLU? The common signs of influenza are high fever, severe body aches, headache, being extremely tired, sore throat, cough, runny or stuffy nose, and vomiting and/or diarrhea (which is more common in children). If you think you have the flu, call your health care provider. Seek immediate care if you have any of these symptoms:

  • Fast breathing, trouble breathing or bluish skin color.
  • Pain or pressure in the chest or abdomen (adults).
  • Confusion or sudden dizziness.
  • Not drinking enough fluids, not being able to eat, or severe or persistent vomiting.
  • Flu-like symptoms that improve but then return with fever and worse cough.
  • Not waking up, being so irritable that the child does not want to be held or not interacting (children).
  • Fever with a rash (children).
  • No tears when crying or significantly fewer wet diapers than normal (children).

CARING FOR SOMEONE WITH THE FLU If someone in your household does come down with the flu, the Red Cross wants you to know the best way to care for them:

  • Designate one person as the caregiver and have the other household members avoid close contact with that person so they won’t become sick.
  • Make sure the person stays at home and rests until 24 hours after the fever is gone.
  • Designate a sick room for the person if possible.
  • Keep the following either in the sick room or near the person: tissues, a trash can lined with a plastic trash bag, alcohol-based hand sanitizer, a cooler or pitcher with ice and drinks, a thermometer and a cup with straw or squeeze bottle to help with drinking.
  • Keep everyone’s personal items separate. All household members should avoid sharing pens, papers, clothes, towels, sheets, blankets, food or eating utensils unless cleaned between uses.
  • Disinfect doorknobs, switches, handles, computers, telephones, bedside tables, bathroom sinks, toilets, counters, toys and other surfaces that are commonly touched around the home or workplace.
  • Wash everyone’s dishes in the dishwasher or by hand using very hot water and soap.
  • Wash everyone’s clothes in a standard washing machine as you normally would. Use detergent and very hot water, tumble dry on a hot dryer setting and wash your hands after handling dirty laundry.
  • Wear disposable gloves when in contact with or cleaning up body fluids.

DOWNLOAD FIRST AID APP The Red Cross First Aid app includes safety tips on influenza. Download the free app from the app store for your mobile device by searching for “American Red Cross” or by going to redcross.org/apps.